Switch Car Rental Reviews 

Had my hire car through mobility delivered today by switch Neil delivered my car and talked me through all the controls with it being such a high technology car and made me feel very comfortable and confident in Driving. He. was very polite and friendly. Amanda at the office was also brilliant and went through the steps and what will happen I can honestly say this is the easiest process I’ve had so thank you very much

Avoid like the plague!!! They will try and claim off your insurance for things that are categorically not your fault and then refuse to accept a dispute if you don’t provide photo evidence even though they say you don’t need to photograph the vehicle before handing it back. They also say “we expect general wear and tear” ie a stone flicking off the road and giving the bumper a chip smaller than a crumb!!! Then try and claim anyway. Don’t believe a word they say. Con artists. Money grabbing.

Booking Ref: GB925259510

⚠️ Avoid ARGUS Car Hire and SWITCH at all costs. This was one of the worst rental experiences I have ever had in the UK.

We booked a car through ARGUS Car Hire and were instructed to collect it from SWITCH. Our scheduled pickup time was 10:00 AM. Unfortunately, our flight was delayed, and we arrived at the rental location at approximately 12:45 PM.

Upon arrival, SWITCH informed us that they had cancelled our booking because they only hold vehicles for two hours after the scheduled pickup time. They refused to provide the vehicle and directed us back to ARGUS.

The real problem started when we contacted ARGUS.

Their customer service showed absolutely no willingness to help. We were told that because we arrived late, the cancellation was our problem and that no refund would be provided. When we explained that we had never been informed about a two-hour collection limit, the representative admitted that this policy had not been communicated to us but still refused any solution.

At no stage during the booking process was this critical condition made clear. It was not highlighted on the website, not clearly stated during booking, and not mentioned in the confirmation email. Yet ARGUS expected us to somehow know about a policy that directly affected our ability to collect the vehicle.

As a result:

No vehicle was provided.
No alternative vehicle was offered.
No refund was issued.
No meaningful assistance was given.
Customer service representatives appeared unable or unwilling to resolve the issue.

What makes this experience particularly disappointing is that ARGUS was happy to take payment upfront but took no responsibility when circumstances outside the customer's control arose. Instead of trying to help, they hid behind an undisclosed policy and left us stranded.

In my opinion, this is a highly unfair and misleading way to treat customers. If a company relies on important restrictions such as a strict two-hour pickup deadline, those restrictions should be made crystal clear before payment is taken.

Based on my experience, I would strongly advise anyone considering ARGUS Car Hire to read every term carefully and think twice before booking. If your flight is delayed or anything goes wrong with your travel plans, do not expect flexibility, customer support, or a fair resolution.

⭐ 0/5 Stars - A frustrating, expensive, and completely avoidable experience.

Great experience of the drop off of the vehicle the guys were really nice mark h and Scott would recommend to everyone

Motability customer - Worcester branch.

After some false starts from the other companies in the chain, Switch were fantastic. Received my hire car within 24 hours of first contact.

Neil and Scott showed up with the car, took the time to answer any and all questions and gave a good general run through of the features.

Polite and friendly service throughout. Car was very well matched to what I was used to.

Update -
UNEXPECTED CHARGES ?
I'm sorry. You are trying to scam me and I will leave no stone unturned. Watch this space.

Absolutely disgusting service. I'm a Motability customer who is savvy. They failed to give me a 7 seater, I complained and they changed it to a 5008. The car was dirty. The car had 40+ damages, some severe. I photographed everything before and after.

Switch rental car thought they'd put a claim in for a non existent little scratch, possibly in a bid to get the whole car fixed. It won't be happening. I have evidence. I have CCTV no parcel shelf that was also apparently missing was never shown to me or indeed was even there. AVOID Switch Rental Car if you can. They also sent it with 8/10 of a tank, whereas I returned full. These are cowboys who will try it on. Take evidence of everything and complain at anything because they will try and have you over. They've picked on the wrong customer with me :)

May 2026 - I look forward to hearing why you are liars.

I'd also now like compensation for wasting my time, causing me alarm and distress a d being my name I to disrepute. I also request the extra fuel I added be refunded at the same rate you charge customer. SCANDALOUS!

Waited all morning for a so called van swap they desperately needed to do confirmed it would be at 11 by 1230 there was no show contacted them was then told they need to re schedule no explanation on why no reason for not making contact no apology on wasting my morning will see if tomorrow is better

what good is car rental company if they have no cars for over a month just 1 high end car just useless.

Had a hire car from the Worcester Branch, delivered promptly, excellent handover. Collected by drivers Ade and Neil who were very professional. Highly recommend.

Exceptional service from Hannah at the Taunton depot.

Help prior to booking and on the day.

If I could, I would give this company no stars but the process does not allow you to do that. They are the worst hire car company I have ever had the misfortune to interact with. If you can go somewhere else other than them, I will suggest you do so all they care about at the end of the day is their profits. Our car was being repaired under an insurance claim and they must’ve given us the smallest SUV in the country which they couldn’t even confirm until the very last minute. I’m disabled and have disabled equipment and I couldn’t even get it into the boot. We received a ticket from Heathrow Airport who admitted it was a mistake and cancelled it but switch still insists on charging us £40 admin fee despite knowing it was a mistake. I have never been spoken to so rudely by a member of their m’staff who thought it was totally justified. She was cold, mean, and profit motivated, avoid them like the plague.

Great service! Car delivered by Neil from the Dudley branch with colleague. Neil explained about the process, answered questions about the hire care from me and highly recommend. Big thanks Neil!

I would recommend this company i took delivery from the Dudley branch this morning and neil was very helpful and polite he gave us instructions on how to use the vehicle thanks much appreciated 👍

The collection process was easy and fast. Naheed niaz was very helpful from Wolverhampton branch.

The first man that came , didn't even give me his name wasn't too friendly either and quite obnoxious, the gentleman that came to collect the car today mr. NAHEED Niaz was absolutely amazing very polite and very friendly, I Didn't even know how the boot opened until today I would highly recommend him any way very friendly and Polite indeed
Kind regards
Donna-marie Maxam

This review is mainly about the Milton Keynes branch and their customer service plus the companies customer service.

I’ve used the company / branch twice in roughly 6 weeks.

1st rental - I hired a SUV style car ( what she currently drives) as my wife is pregnant and I didn’t want her having to get into a lower saloon car.
The branch/ company accepted the hire request. On arrival there was an SUV sat there but she wasn’t allowed to have due to a policy of there’s. My wife then had no choice but to accept a car willingness a lot more awkward for her to get into and out of.
I had to extend the hire and I asked the branch would they open on the Saturday to drop it off as the staff member who was covering the branch said they had staffing issues. We turned up on the Saturday after driving 30min to get there to find the branch was closed. I didn’t receive a phone call or email notifying me of this even though they knew the car would be getting dropped off that day. They said they would collect the car on Monday but this didn’t happen and the car was finally collected on the Tuesday.

2nd hire - I had no issues in collecting the vehicle this time. This went smoothly.
I once again had to extend the hire. I did this on the Tuesday when it was due to be off hired on the Thursday. I spoke with a member of staff who was from their Coventry branch as was advised that this wouldn’t be an issue. I then received a phone call from the branch Thursday evening and once again Friday morning asking if I was being the van back. The van hire hadn’t been extended and I was then driving the vehicle Thursday evening and Friday not covered and possibly not insured.
When I called up to question this I got an apology from the branch but that was it. I didn’t feel that this was acceptable due to insurance issues. I asked if a complaint could be logged and was told that I had to do this myself and that customer service wouldn’t accept a log on behalf of the branch. The staff member who was covering from Birmingham said that he would email me the contact information for customer service. I’m still waiting for that email. The fact you don’t follow up with a disgruntled customer just makes the situation worse.
Once again I went to go drop the vehicle off on a Saturday and I arrived to a branch that wasn’t open once again. I ended up calling the Aylesbury branch who said I could bring the vehicle back to them but that there would be charges applied.
They couldn’t tell me exactly what the charge would be which I also find strange.
I had no choice but to return the vehicle back to the Aylesbury branch.
The lady was then very helpful and said she wouldn’t off hire the vehicle until Monday so that she could speak to the manager to see if the charges could not be applied to my hire. I still not don’t know if I’ve been charge the fees as I’ve not receive a call from the Aylesbury branch or Milton Keynes branch notifying me of what has happened.
Ive logged the complaint with the main customer service and they’ve offered me a £25 Amazon voucher and an apology.
I’ve declined the voucher as I do believe it’s a joke that I’ve spent close to £700 on the 2 hires and this is there offer.

Stefan consistently demonstrated punctuality and a high degree of courtesy.

Very friendly explained everything showed around car and showed damages thank you naheed niaz wolves branch

Friendly staff willing to help and the delivery driver naheed niaz delivered the car with great service and very friendly showed me round the car and inside.
Naheed niaz from Wolverhampton branch.

Terrible company to deal with, it took them three weeks to send Dartcharge fines that could have sorted a lot quicker, not only have I now paid the higher fine value they have also sent over 2 admin invoice for £40 each. absolute jokers!! Avoid