I needed help to cancel a phone contract as, for some reason, I couldn't do this online. After a lot of patience trying different solutions Kim helped resolve the issue. I have always dealt with Kim r... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had many obstacles to overcome when installing a business broadband into our Before/after school club. All the way through this process from November until February, we had the same point of conta... See more
Prasanna and Kim have been so proactive and supportive in ensuring our team have been set up with our new plan quickly and effectively. It's saved me countless hours, and it's great to know that we ha... See more
Proactive and friendly support from initial enquiry to first invoice. A special shout out to Kim McCallum who guided us through the process of switching our mobile plans, even giving us the text of an... See more
Company details
Written by the company
Award winning not for profit energy and telecoms broker - donate upto 80% of our profits from your switch to your chosen good cause.
Contact info
Unit 3 Bensham Street, NE35 7LN, Sunderland, United Kingdom
- 0191 303 9404
- info@switchaid.org
- switchaid.org
Kim was very helpful sorting out a…
Kim was very helpful sorting out a query for me. We've used SwitchAid for the past two years and have been very happy.
24 May 2023
Unprompted review
Good communication and support from…
Good communication and support from Aaron Fisher
23 May 2023
Unprompted review
Prompt and helpful
Aaron resolved my issue in a prompt and helpful manner.
23 May 2023
Unprompted review
Kim McCallum was very helpful and…
Kim McCallum was very helpful and sorted our query out fast and efficiently
23 May 2023
Unprompted review
Carla not only responded really quickly…
Carla not only responded really quickly to our invoicing issue but then went on to resolve the issue quickly and also issued a generous credit to compensate us for the minor inconvenience. This isn't the first time Carla has assisted us and as always she is really understanding and does her best to resolve our issues as soon as possible.
2 May 2023
Unprompted review
Had pleasure to deal with Carla Redpath…
Had pleasure to deal with Carla Redpath who was very professional and helpful.
17 May 2023
Unprompted review
I Recently switch my network provider…
I Recently switch my network provider with the help from Kim it was so quick and easy Kim was very informative and mate the progress simply snd hassle from me and saved myself some money 😁 thank you Kim 👏
22 May 2023
Unprompted review
Amazing customer service setting up my…
Amazing customer service setting up my phone contract by Kim.
Her customer service after was even better, sorted everything out for me and couldn't have been more helpful.
Highly recommended.
22 May 2023
Unprompted review
Good customer service and great company…
Good customer service and great company looking forward to receiving my new handset.
22 May 2023
Unprompted review
Fast, Simple & Reliable!
Fast, Simple and Reliable!
What more can you ask for!
From the initial chat with Keith to setting up the system with the team. My VoIP services were set up in good time and was a simple process from start to finish.
The customer support was just as quick, helping me with questions i had on the phone system.
Highly recommend Switch Aid and their team!
17 April 2023
Unprompted review
Great customer service.
The customer service is very efficient and helpful. Carla was very helpful and resolved my query quickly.
19 May 2023
Unprompted review
Quality service by Lee and the team
Quality service by Lee and the team. Very helpful and informative. Was able to get my number set up in no time. Would definitely recommend.
22 May 2023
Unprompted review
Outstanding customer care from Keith…
Outstanding customer care from Keith Wood. Got few mobile contracts through him and he’s always been very supportive in resolving issues and after sale care.
I’ll definitely be back in the future.
Regards, Mario
22 May 2023
Unprompted review
Had a long time with service
Had a long time with service, great prompt service.
22 May 2023
Unprompted review
Quick and efficient support.
19 May 2023
Unprompted review
Internet Connection Problems
Aaron sorted out our internet issues quickly and found the source of our problems.
17 April 2023
Unprompted review
Great experience and advice
Great experience and advice given from customer support.
8 March 2023
Unprompted review
Very helpful
Kim Mccallum was as helpful as could be and made the whole process easy. Thank you to her and SwitchAid!
3 March 2023
Unprompted review
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