SwitchAid Reviews 193

The members of staff didn’t confirm where they were phoning from. I found the experience a rather too laid back

Highly recommended team to work with, supportive, professional and super efficient, always finding solutions to our queries in a prompt manner. A special thanks to Kim McCallum who has supported many of our requests so fair!! Kim thank you for seeing us through our most recent challenge! And for seeing us through all of our technical queries not to mention the on-going support. Thank you for making things super easy and stress free for our team!

Kim Mccallum is quick to respond to queries and emails, always happy to help and very knowledgeable. As a company we're extremely happy with the service received from SwitchAid and it's great having Kim as our 1st point of contact.

Had a login problem for retrieving invoices today so contacted Kim McCallum who didn't stop until my issue was resolved. Instant response across multiple emails to make sure I could get what I need. Very pleasant and professional. Thanks Kim you're a star

Kim, account manager, has been an incredibly attentive to our needs during the transition process from our previous provider to Switchaid. All of our communications have been followed up very promptly and all queries and actions have been met.

Excellent service, very well explained. Contract renewal process very straightforward.

Kim was fantastic, emailed me telling me exactly when my phone would arrive, which was the next day. Followed up a number or times making sure I was happy with my phone and had no issues.

Recently renewed our contract with SwitchAid. From start to finish, staff were friendly, helpful and professional, helping to get our charity a good deal. The support from Keith Wood from a sales perspective, and then the customer care from Kim McCallum was great. Kim's gone above and beyond making sure the everything's gone smoothly with the third party. Very happy to continue our relationship with SwitchAid.

Prompt response and excellent follow up to request for number switch to replacement SIM

Kim was very quick with responses and provided a better deal with better quality phones.

Very helpful.

As a newly registered charity, we needed to start small and after trying to sort out phone contracts with the likes of Vodafone, we were ready to give up as it was so arduous. Then we found SwitchAid who were able to help us get our first mobile phone and contract and port our number across on the date we required.

Lee has been so helpful in helping set up and manage our new phone system. He's always available to help make adjustments as our organisation adjusts the way we do things. Always a great experience with Lee!

Kim McCallum has been amazing in helping sort out an issue I had with the new account we had just setup.

The password setup instructions provided on the website were wrong, Kim gave me a contact number for the support desk but I called them twice and waited for 56mns the first time and 1h04 the second time and was still not able to sort out my issue.

But Kim followed up by email and directly presented my issue to the support team and that's when we realised the instructions were not quite correct.

But thankfully everything has been resolved now. Clearer instructions were given and i now have access to my new account. Kim is always helpful, available and simply great and pleasant to communicate and deal with. Definitely goes above and beyond the call of duty.

Kim Mccallum was excellent. She responded quickly, answered all the questions we had and did as much of the paperwork as she could without having to ask us. She has been available, and very helpful, with follow up questions after the contract started.

When my Company Prime Wills and Trusts, needed a mobile phone package that suited our coverage and usage, We contacted switch Aid. They have a solid moral background and that fitted nicely with us. Needless to say Michael and the team came up with a fantastic package of new iPhone and call package that delivers exactly what we needed. I would have absolutely no hesitation in recommending them to any of our clients

My recent dealings with Kim was excellent and I have to say it was a pleasure to deal with her.
I really appreciate the effort put in to sort my problem out.
Thank you

Keith did a great job with our transfer of mobile phone networks

Really good quick service! Really helpful!

Liam understood my issue with MyPlan.com within seconds of my explanation of the problem (I had been trying to talk direct to MyPlan for almost 1 hour and they could not understand my problem at all)

Liam said he would contact MyPlan for me and within 24 hours my issue was fully resolved. Thank you Liam