Swiss Horology Reviews 

263
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

3rd transaction with Dia, this time a sale. Price agreed in principle & subject to inspection prior to pick-up. Watch authenticated and funds received within hours. Extremely courteous, knowledgeable... See more

Rated 5 out of 5 stars

Been looking for an Omega Spectre for months. One came up on Swiss Horology at best price I'd seen anywhere. Slightly hesitant as not heard of company before. Very easy to communicate with on the... See more

Rated 5 out of 5 stars

Swiss Horology are quite special, combination of fair pricing, absolute transparency,and totally deliver on what they say. As a 72 year old who was very nervous of the whole platform they did everythi... See more

Rated 5 out of 5 stars

I travelled from Montreal using a flight to complete the transaction. I have to say, Valentin’s welcome was truly exceptional. We spent over an hour talking about watches, and it made the whole exper... See more

Company details

  1. Watch Store

About Swiss Horology

Information provided by various external sources

Customer Service


We aim to provide you with the best service possible both before and after making a purchase with us. Buying a luxury watch is a special experience; we want to make sure that experience is enjoyable from start to finish and to build a long-lasting relationship with all of our clients.

Guaranteed Authenticity


All of our watches are checked for authenticity by our watchmaker and we pride ourselves in only stocking the best quality watches for our clients.

14 Day Money-Back Guarantee


We understand that buying a watch online can be a daunting experience and sometimes condition may be subjective, which is why we give you a fourteen-day, no questions asked returns policy on all watches purchased with us.

International Shipping


We have clients from all over the world and work with couriers to ensure that our watches are safely delivered to you regardless of where you are located or need your watch shipped.


Swiss Horology


Swiss Horology prides itself on providing an outstanding service offering a vast selection of new and used watches on the market at the most competitive prices. When we do not have a particular piece in stock we can always source the watch from our trusted network of dealers, inspect the watch for you and deliver to you wherever you are in the world.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

263 reviews

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No recent history of asking for reviews

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4.7

All reviews

(263)

9 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service. Very fast at responding to questions and deliver was next day even when I ordered at 2pm. Highly recommended

31 May 2023
Unprompted review
Rated 5 out of 5 stars

Cartier Santos

I would not hesitate to recommend Swiss Horology.
They went above and beyond to ensure a smooth reassuring transaction.
Dia was a pleasure to deal with and I would definitely purchase from this professional dealer again.

5 May 2023
Unprompted review
Rated 5 out of 5 stars

5* service and I don’t say that often!

5* service and I don’t say that often!
This is the first time I’ve dealt with SH. I contacted them on their online chat Tuesday evening, they were both helpful and friendly when I was asking various questions.

I purchased the watch late Wednesday night and it was due to be sent Thursday for delivery Friday. However they contacted me just before 6pm to advise that DHL hadn’t turned up. They offered two solutions to send it Friday, or they very kindly offered to drive the watch to us. I didn’t pick up the email until well over an hr later, but they were still more than happy to hand deliver the watch that evening. Less than 24hrs for payment to personal delivery, what more can you ask for.

For me this is what makes a company stand out, going above and beyond for a customer. Absolute pleasure to deal with, my husband loves his watch and we wouldn’t hesitate to purchase from them again in the future.

25 May 2023
Rated 5 out of 5 stars

Extremely pleased with the service I…

Extremely pleased with the service I received from Swiss horology. They shipped my watch less than 20 minutes after they had the order and I received it 2 days later. Item was as described with not a mark in it. Plenty of communication throughout. Would definitely recommend to family and friends.

17 May 2023
Rated 5 out of 5 stars

Absolutely outstanding service

Absolutely outstanding service. They offered a very competitive price and had the watch shipped to me in just over an hour from purchase. Would strongly recommend and purchase from them again!

18 May 2023
Unprompted review
Rated 5 out of 5 stars

Strongly recommend dealer!

It's first time I bought a watch from a UK based dealer. And it was a really great experience due to friendly communication, precise description, safe wrapping and quick shipping. I can strongly recommend this dealer.

10 May 2023
Rated 5 out of 5 stars

First time buyer. Excellent service.

I discovered Swiss Horology through Chrono 24. Buying my first luxury watch was a daunting experience. However Swiss Horology made the transaction painless and very professional. Quality was second to none. Will be my go to when I'm ready to purchase another time piece.

6 April 2023
Unprompted review
Rated 5 out of 5 stars

Couldn’t have been better

Great communication, fair prices and fast shipping. Oh and did I mention a dream watch to boot? Will be my first port of call going forward

11 May 2023
Rated 5 out of 5 stars

Excellent Experience

I found Swiss horology responsive, efficient and accurate. From description of the watch to extremely fast shipping, the experience was pretty much flawless. The watch itself was priced at a good level. Excellent overall.

11 May 2023
Rated 5 out of 5 stars

Fantastic service

Fantastic service. AMAZING condition watch. The team went over and above to ensure I was completely happy with my purchase. Highly reccommended

4 May 2023
Rated 5 out of 5 stars

Great Service

Dia was great. I am based in LA. I was a bit worried about buying something from someone I hadn’t done business with. But dia was kind enough to FaceTime me and show me the watch and it made me feel comfortable. He made the transaction very smooth. I will definitely be buying from him again.

3 April 2023
Unprompted review

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