Swift Eyewear Reviews 

382
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

my glasses are beautiful. The prescription is perfect. I only have 1 slight complaint a d its nothing I cantblive with, the fit of the glasses is a bit bigger than others I have gotten and they have a... See more

Rated 5 out of 5 stars

I’m very picky about eyeglasses, being quite blind without them. Having worn glasses since age 4 (several decades), I definitely have expectations. My new glasses were a great value for money; muc... See more

Rated 1 out of 5 stars

The worst customer service ever, ordered 2 pair then told one was discontinued so I picked another pair and sent messages to customer service with no response and still have not received my second pai... See more

Rated 4 out of 5 stars

Great deals on eye glasses. Communication was open and informative about process of order. I knew exactly which stage my order was in (review, manufacturing, quality Control, & shipping) at all time... See more

Company details


Contact info

3.8

Great

TrustScore 4 out of 5

382 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(382)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An amazing experience from start to finish

My experience with Swift was very positive. The website looked very clean and well polished. As well, the first pair free offer was pretty nice. I was able to find a pair of glasses that suited my face style and upgrade to the coatings for around $37.00, which is a steal.
The turn around time was about a week, which is standard, even for brick & mortar eyeglass companies.
When I got my glasses, they were in a very high quality black zipper case. The glasses were also VERY light. I could deal with wearing them on a daily basis.
Thanks Swift for providing me with exceptional glasses at a very low cost!

19 September 2017
Unprompted review
Rated 1 out of 5 stars

Slow and misleading.

Awful service. Placed an order many weeks ago and was told it would be arriving at my house the coming Saturday. Then Saturday came and I called again to find out the status and it was apparently not even shipped yet despite my being told it was. Meanwhile I ordered from clearly and they had it on my doorstep the same evening that I placed the order. This place is just slow and the support people don't seem to really know what is going on. I'm also disappointed that it advertised shipping only to support students but I ended up having to pay about 70$ because my lenses "weren't available free". It's like those "20$ oil change" places where you end up paying 250$ by the time you leave. Would not recommend. Buy from clearly. Same pricing and they get it to you within a few hours.

18 September 2017
Unprompted review
Rated 5 out of 5 stars

I had broken a pair of glasses and took …

I had broken a pair of glasses and took to 3 opticians all of whom said nothing to be done - no way to repair or order new pair.
I then googled the number on the frame and found the exact same pair at Swift for $19!.
Received the new pair within a few days, took to an optician and they moved lenses from broken pair to new - perfect fit.
Very happy with experience.

15 September 2017
Unprompted review
Rated 4 out of 5 stars

Great deals on eye glasses

Great deals on eye glasses. Communication was open and informative about process of order. I knew exactly which stage my order was in (review, manufacturing, quality Control, & shipping) at all times. Shipping was fast and on time. Happy with my experience and the products.

My only suggestion would be to add more diversity to frames. More color options on each frame would be nice. As well as, more material options on each frame.

10 September 2017
Unprompted review
Rated 1 out of 5 stars

My New Glasses Arrived Broken

I purchased a set of new glasses, and while the prescription seems to be fine, the glasses arrived with both lenses popped out, and one was scratched. I'm quite disappointed as I have used Swift in the past and was quite pleased, but sadly not this time. As both a product and brand reviewer, I really don't like leaving negative reviews unless absolutely necessary, and this happens to be the case, as I didn't even receive a complete, put-together product.

5 September 2017
Unprompted review
Swift Eyewear logo

Reply from Swift Eyewear

Hi Kaeli,

Thanks for reaching out to us. We are sorry to hear your glasses arrived damaged - as you mentioned this is not how we normally send out our products.
I checked in our inquiries and we have not heard from you regarding this issue, so this is the first time I am hearing about it.
I have sent you an email in regards to the matter and hoping we can resolve the issue as soon as possible.

Again, I apologize for the inconvenience and look forward to hearing from you.

Amanda

Rated 5 out of 5 stars

Great quality

Great quality, shipped on time, more choices than other similar service sites.

4 September 2017
Unprompted review
Rated 4 out of 5 stars

Great price

Great price! Fast Shipping, glasses are good quality, not great. But I like them! I would order again.

17 August 2017
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look