Sweetzy Reviews 

Still waiting for my order. Everi apparently has it but can’t deliver it because it’s to large (only orders a 1 kg bag). Customer service is shocking. Haven’t heard a thing. Avoid.

Edit: finally got a reply. Basically saying not their fault. Not even an apology! Going to have to go through bank for a refund. Avoid like the plague!!!!

Beware! I fell into the influencer celeb trend via instagram … do not be fooled. Very very cheap tasting unbranded sweets none of them are mixed properly in the bag. Customer service is non existant I am still waiting on a reply 18 days later… no delivery updates or anything and did take a long while to dispatch… strange. Would not order again massive gimmick and you do get what you pay for rubbish

Lesson learned, don’t fall for the shiny social media adverts. And if you do, check the Trustpilot reviews first!

I placed an order after seeing adverts on social media and they had a deal on their website, but unfortunately it’s a bit too good to be true. The order was dispatched relatively quickly, but on delivery (Evri) the box was crushed. In addition, the box wasn’t the nicely branded, sturdy looking ones you see online, just a cheap brown box.
As soon as I opened the box, it was clear to see that the whole thing had been crushed and the plastic lid to the sweet bowl I’d ordered had shattered. To add, again, the bowl wasn’t the nice branded one you see online, just a plain unbranded one, carelessly taped together.

I contacted customer services to explain that the parcel was damaged and the plastic shards had gone into one of the bowls of sweets, so I wasn’t happy to eat them, whilst trying to fish out small pieces of sharp plastic.
The response was that I could keep them with a 40% discount, or send them back for an exchange. How odd, to ask me to send back an open pack of sweets. However I’ve since read other reviews on here that say the same. I found this very odd, from a food hygiene perspective… what could they possibly want to do with the sweets they’d sent to me? Surely not put them back into circulation for other orders, or just re-box them and send them back to me?

I have instead sent both bowls back and requested a full refund - I don’t want to eat anything from a company that’s asking customers to send open packages of food back.
I guess I’ll just wait and see if my request for a refund is granted and if not, I’ll contact my payment provider instead.

Tread carefully with this one.

The website is really easy to use, the price was good and delivery was prompt. However, the quality of the sweets provided was quite poor. I didn't really like most of the sweets - not the style of the sweets I chose but the taste was quite bad and to me tasted like very cheap sweets rather than quality sweets like Haribo or Swizzles. For that reason, I wouldn't purchase again.

I've ordered Several l times, other than delivery delays, I've never had an issue. This time, I ordered a 1kg bag of pick your own & a 5 small bags selection of ready picked. These were all awful. I've literally thrown the lot in the bin. Half the 1kg bag wasn't anything I'd picked and every was covered in salty sour powder. Needless to say, I won't ordering again. They're quality has gone downhill drastically. Just awful.

Great value for money with a discount code. Over 2kg of sweets for less than £20. Evri delivery was late but Sweetzy customer service were very helpful.

Only criticism is with the sweets themselves. Some sweet types, especially the fizzy ones, tasted very similar so I didn't feel there was much variety in my pick n mix bag despite choosing all different sweets. I also had the odd sweet or two in the pick n mix bag that I didn't choose. I didn't mind but this wouldn't be ideal for people with allergies.

If I could give the no stars I would. I'm so disappointed. Ordered on the 3rd of January this is now the 15th and my order still hasn't arrived. They ship through evri which everyone knows is the worst company to deliver goods. The goods haven't even been attempted to be delivered and sweetzy aren't willing to refund until evri reply to them which they haven't. I think its fair to say I won't be using this company again as I feel they aren't taking action nor responsibility for lost goods. This was birthday presents that haven't been recieved I'm not happy at all.

Ordered the advent and extreamly disappointed day 2 NO SWEETS!!!
I emailed to inform them to be fobbed off with they may have shifted due to delivery. (assured them I didn't believe they had as felt around under the other doors. Let us know if anymore days missing. I emailed back after Christmas to inform that they hadnt shifted. No communication from customer services.
We had a very disappointed child!
Also the plastic to keep the sweets separate was clear so you could easily see sweets which were coming up.
Gave customer service time to resolve but they havent so 1 star shame as overall we liked trying something different but for the price, missing bag and not a really sweet suprise.
Look elsewhere.

I was recently looking to place an order, and I saw that unlike most other online sweet shops who were closed over Christmas/New Year, Sweetzy were open for business and advertising 24h fast delivery, a big red banner at the top saying "ORDER NOW FOR FAST DISPATCH" and saying all orders are dispatched within 24h. So I placed an order on Tuesday 30/12, but several days later on Friday 02/01 I'd still not had any notification from Sweetzy about my order, so I emailed to enquire about it. Customer services straight up didn't care and just said "it'll probably be dispatched on Monday", which is 144 hours after the order was placed, so only a scant 120 hours later than they promise on their website. On top of that, when I replied expressing my disappointment over the late dispatch, I received no response at all - no apology, no offer to make it right, nothing, just completely ghosted. I've ordered with these guys a couple of times in the past but after this I'm not touching them with a barge pole, and in fact I'll be looking into whether or not this can be reported to trading standards or the ASA for false advertising.

Avoid at all costs, there's plenty of competition out there, and hopefully they're a bit more honest than these charlatans.

I’ve been ordering from this company for years now, for different occasions, spending hundreds of pounds in the process. I’ve recommended them to family members and friends. My latest order was placed on 21st December. On their website they have a graphic saying ‘fast dispatch as standard’. I assumed therefore (and based on my previous experience) that the order would be dispatched within the next few days. It wasn’t. I emailed customer services and the person who responded just insisted that they made no guarantees at all with regards to delivery and that only orders placed next day with DPD were dispatched in that timeframe. I pointed out that the notice on the website says ‘as standard’. It doesn’t say ‘fast dispatch only when you order with next day delivery’. Not only that, but the person told me my order would not in fact be dispatched until the 29th. In nobody’s world is that considered ‘fast dispatch’. In fact it’s completely the opposite, even accounting for the Christmas break. Incidentally, all I asked for, from customer services was a refund of the £4 delivery cost I paid. They refused. On that basis, I will never be ordering from this company again - there are plenty of alternatives out there offering the same selection of sweets, and (hopefully) a better quality of customer service.

I have been buying from Sweetzy for many years now (5/6 years+), however, I will not be doing this again. I ordered 2 pick and mix bags as gifts, the dispatch was really slow and when the parcel arrived the box was wet and damp which had soaked through into the items. I contacted the customer service team straight away with photo's to request replacements and I would dispose of the damaged parcel, however it was requested I sent the parcel back to them and provided confirmation, only then they would resend my order. I’m not sure why they would want back pick and mix which was damp and wet, my guess is that they will reuse them for other customers🤮🤮. I sent my confirmation of return and asked for my order to be resent, about 5 days later still no dispatch email for my replacements. Therefore, I requested a refund and ordered elsewhere.

Recently purchased a mystery box. The variety on the website looked very good, especially for a £15 one. When it arrived the box was broken and all that was in there was a big bag of sweets, 2 small one's and a drink. Disappointed and the website is very misleading! I emailed the company and they didn't really care!

Was sent half a Christmas tree with no branches or topper due to a supply issue. I would have liked to be notified and had the option for a refund instead of being handed 5 little bags of sweets free as an apology.
The tree is not a tree without the branches so totally disappointing as this was a gift. You have lost a customer…

Ordered a mystery box which sounded like it would have good variety. I got 1 large bag of sweets, 2 smaller bags of sweets and a can of pop. The sweets all looked very similar. I was disappointed with this. Opened one of the smaller bags to try them and they tasted as bad as they looked. Cheap and nasty. Waste of money.

Recently purchased the advent calendar after buying from Sweetzy for years - will be my last order as they have clearly changed supplier and the sweets now taste cheap and have a weird taste (as well as being far chewier and sometimes just hard). If you used to buy your sweets from here, you may need to find somewhere else online!

Sweetzy sent my parcel to my billing address instead of my delivery address. Would not accept liability for the error. Refused to raise a claim because Evri "successfully delivered" the parcel. They did not. They left the parcel on the step and didn't care that nobody was in the home to receive it. When I finally realised the error had occurred and travelled to the address they delivered it to... There was no parcel on the step as was shown in the parcel delivery photo taken. So no parcel, no refund, no customer service. Absolute joke! Watch out for "Millie" as they typed "Sweet Regards" at the end of an e-mail, where they had told me that Sweetzy weren't going to help me with the issue. Very ignorant, arrogant and unprofessional behavior from a customer service representative. Never again! Poor show. AVOID. (Update) Office Manager contacted me and admitted the mistake was a problem at their end. Apologised to me and has created a new order to the correct address. Very happy with the resolution and will delete this review and add a new review, if and when I receive the goods (if all is well with my order.)

I’ve ordered few times in the past from sweetzy. This time round most them in the bag are cheap and tasteless

Ordered for a birthday gift and evri have shown proof of delivery in their car parcel is no where to be found though all sweetzy keep saying is it’s been delivered at the location I couldn’t care less Iv not got the parcel and I’m now out of pocket twice as I have had to order elsewhere for the birthday! Iv contacted Evri too and I’m now contacting my bank for charge back what a joke avoid at all costs they steal your money

Paid for next day delivery, took 4 days to arrive. Been buying sweets from sweetzy for a number of years and the quality of the sweets are very disappointing. Taste very cheap and inedible, I have never binned sweets before. Unfortunately this was my last order.

Bought the advent calendar for my daughter who hates chocolate but loves sweets. It was a big cost for us. I have to say so far we are disappointed. The first 2 bags (most notably the sour wild strawberries) had the most revolting strong aftertaste. I can only describe it as antiseptic or plastic . My daughter and husband both said the same. We eat a lot of sweets in this household so we're used to fizzy/sour flavours- these just tasted awful. This morning we found 2 bags- because one had fallen from the window above. Watermelon liquorice- with a layer of granulated sugar in the middle where they weren't made properly, just not a nice sweet at all. I understand this is all personal taste but we were expecting good traditional favourites. I'm really hoping this calendar is not filled with all the company's least popular sweets!