Spent £17 not to recieve my order. After being a customer for years from two different addresses they don't want to nor will do the right thing and replace the sweets. Bad customer service and I wil... See more
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Ordered from Sweeties Direct for the first time and I was impressed with the quick delivery, however some of my order was missing. I contacted the company on at least 2 separate occasions to explain... See more
Sweeties provided a sweeties bike and fudge as wedding favours for our wedding this weekend, and it was loved by all! The bike was enjoyed by adults and children, and having our names and wedding date... See more
I’ve had many wonderful orders fulfilled over the lockdown period, always delivered in lovely packaging making a well rounded treat. Last week I requested a little box of chocolate personalised for my... See more
Company details
Written by the company
Your favourite sweet treats delivered directly to your door!
Contact info
15a New Market, NR34 9HD, Beccles, United Kingdom
- 07796 264345
- hello@sweetiesdirect.co.uk
- sweetiesdirect.co.uk
1.9
Poor
91 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Terrible and greedy company
Spent £17 not to recieve my order. After being a customer for years from two different addresses they don't want to nor will do the right thing and replace the sweets.
Bad customer service and I will be avoiding your company from now on as you you care about is taking people's money. Be wary of this company people!
14 November 2025
Unprompted review
Missing Items
Ordered from Sweeties Direct for the first time and I was impressed with the quick delivery, however some of my order was missing.
I contacted the company on at least 2 separate occasions to explain items which I had paid for were missing from my order, however they failed to respond to my messages sent via their ‘get in touch’ link. Very disappointed and very frustrating to be ignored and for them to keep the money for items not sent. Needless to say I won’t be ordering from them again.
1 February 2023
Unprompted review
Best service
I would like to say have used Sweeties direct several times now to send sweets to family elsewhere in the country. The service is second to none fast, efficient and just fantastic. Quick reply to any questions I ask.
I can not recommend them enough.
7 October 2021
Unprompted review
Iv had a couple of orders from sweeties…
Iv had a couple of orders from sweeties now.. and both times the sweets have been lovely and fresh.! Super fast delivery.! And the people are pretty cool too.! Love the way they look after their customers with the free fudge.. discount codes and free delivery. Will 100% continue to use sweeties 😊
9 September 2021
Unprompted review
Excellent service
27 July 2021
Excellent service
Excellent service , easy to use website, great value, love added bonus of free frudge with my order. And can't wait to use 10 percent off my next order.
25 July 2021
Wedding Sweeties
Sweeties provided a sweeties bike and fudge as wedding favours for our wedding this weekend, and it was loved by all! The bike was enjoyed by adults and children, and having our names and wedding date on the bags gave it a lovely personal touch! We were also given extra fudge as a surprise which made our amazing day even better! Thank you Mr and Mrs Sweeties for always delivering and exceeding our expectations! We would definitely recommend as an addition to any weddings and events! X
15 July 2021
Unprompted review
Great service all round
7 July 2021
Fantastic service as always great price…
Fantastic service as always great price and the best sweeties we have ever tasted.
30 June 2021
Excellent delivery as always
24 June 2021
Fantastic sweeties and unbelievably fast delivery!
Yet again you don’t disappoint! Fantastic service and I still can’t get over how quickly it arrived from ordering Tuesday evening it was here by lunchtime the next day!! Love your sweeties!
22 June 2021
Fabulous service every time!
16 June 2021
Great service
Great service, friendly staff and was able to pick up from store instead of delivery to my house.
1 June 2021
Always receive fantastic customer…
Always receive fantastic customer service and the sweets are so delicious!
21 May 2021
Loved our sweets the girls are always…
Loved our sweets the girls are always so excited when the go into the shop or see the van stop outside thankyou 😊
20 May 2021
Sweet!
The order was made up to my exact specifications and delivered on time in lovely packaging!
19 May 2021
Always super service c
19 May 2021
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