Ordered 30th June, no sign still almost a month later. Contacted numerous times heard nothing back from this company. Will have to takw further now. Stay away from this company!!!
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See what reviewers are saying
Ordered on a Thursday night. Expected delivery 2-5 working days. Delivered on Saturday morning. 2 days, they weren't kidding. Personalised Xmas boxes delivered as ordered. The boxes look great. Can't... See more
Ordered 11 days ago, still haven’t received my order so wonder why they’ve sent me a email to review!! Sent DM on instagram a week ago but no reply. Really slow packing/dispatching compared to all the... See more
Company replied
I’ve loved Sweet Factory mixes since I was a child when I’d get them in the supermarket near my house. I’m a vegetarian now though as an adult and I struggle to find gelatine free jellies. Sweet Facto... See more
Company details
Written by the company
The Sweet Factory Ireland, Pick'n'Mix since 1993
Contact info
2nd Floor Broadmeadow Hall, K67 Y5F2, Dublin, Ireland
- sean@sweetfactory.ie
- sweetfactory.ie
3.5
Average
478 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Surprise box
Bought as a gift on two occasions, came in a lovely box with a message I had chosen , fabulous variety of sweets, a great surprise to receive. Will definitely be ordering again. Thank you Vanessa.
4 December 2024
Fixed order!
Got sent out the wrong order but after contacting the company, my right order was sent out two days later! Lovely sweets & good price.
23 October 2024
Unprompted review
Great customer service
Great customer service , fast delivery
Would defo recommend 👌
17 October 2024
The sweets were lovely
The sweets were lovely. The packaging was nice. Prices are just mental for how little you get
1 October 2024
Trustworthy
I put my order in and didn’t look at the notice saying that they were talking a break. When I hadn’t received my order I looked at the website again and this time spotted the notice. When they got back, my order arrived soon afterwards. I was very happy with that . I would definitely recommend this company.
1 October 2024
The kids loved them
26 August 2024
I ordered well over a month ago have…
I ordered well over a month ago have not received my order. I contacted sweet factory on their online form and in instagram and have not received a response from either.
22 June 2024
Unprompted review
Reply from Sweet Factory Ireland
Hello, Could you send us a email or dm on instagram and we'll look into this right away!
My package failed to be delivered due…
My package failed to be delivered due to DPD being inept, I contacted sweet factory through their online form and did not get a response.
All round disappointing, awaiting a refund.
11 July 2024
Great selection of sweets to choose…
Great selection of sweets to choose from and fast delivery.
15 July 2024
Great product and very quick shipping
Great product and very quick shipping. This was my second time ordering. I live in Canada, we cant get certain candy back home so I was happy to find this company while I was in Dublin for a short while. I was able to order and have my package delivered in no time.
27 June 2024
Quick and easy all the way through
8 July 2024
Reply from Sweet Factory Ireland
Thanks Steve! Hope you enjoyed the sweets! 😊
Very fast and helpful
Ordered the wrong thing thinking they wouldn't have exchanged it because they dispatched it almost immediately after making the purchase but when I opened the bag the next day it was the item I wanted
28 June 2024
Unprompted review
Reply from Sweet Factory Ireland
Thanks Brayden! We got your message just before it was shipped so you got us at a good time! 😊
Reply from Sweet Factory Ireland
Thank you so much, hope you enjoyed the sweets! 😊
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