sweeek United Kingdom Reviews 4,665

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are consistently pleased with the products, often highlighting their excellent quality and attractive appearance, especially considering the competitive pricing. Many people found the ordering process straightforward and appreciated the value for money, noting that items were often much better priced than similar options from other retailers. However, some customers experienced significant issues with delivery services, including delays, damaged items upon arrival, and poor communication regarding shipping. A few people also reported issues with order fulfillment, leading to frustration and inconvenience.

What people talk about most

Product

Users describe positive interactions with product, highlighting good quality, reasonable prices, and... See more

Delivery service

Customers had ambiguous experiences with delivery services. While many reviewers reported positive aspects... See more

Quality

Clients share positive opinions on quality, often highlighting that products offer great value for the price,... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers found the ordering process easy, with... See more

Price

People report positive experiences with price. Customers consistently find products to be competitively... See more

Based on these reviews

Rated 4 out of 5 stars

Really love my nest of tables, they are very reasonably priced compared to other similar styles. Easy to order, delivery took as long as explained it would - easy enough to assemble with clear instruc... See more

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Rated 3 out of 5 stars

Delivery experience was horrendous. You pay for a 2 man delivery team only for 1 rude guy to try to carry heavy and items up to 4m long on his own. Dropping one (Thankfully Undamaged). Boxes were... See more

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Rated 5 out of 5 stars

I bought 3 x 3 palace pergola. An absolute bargain. Very sturdy and pleasant looking structure. Assembly took two of us 3 hours. The roof mechanism is so smooth when operating roof shutters.... See more

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Rated 5 out of 5 stars

I wasn't sure if I wanted to purchase the furniture here because I didn't know the company and the products were much better priced than other stores online. I was so pleasantly surprised. The package... See more

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Rated 1 out of 5 stars

Sideboard arrived severely damaged. Very slow delivery time and now I can see furniture is out of stock. Very inconvenient and I cannot put the furniture together as the two most important pieces... See more

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Rated 5 out of 5 stars

Gorgeous furniture. I love each piece I bought - mirror, side board & bedside tables. Easy to put together, I did it as one person on her own & found it really straightforward using the instructions.... See more

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Rated 5 out of 5 stars

Lovely small cabinet/sideboard. Love the sliding panel can be set to either left or right or middle of unit allowing different looks. Great price and good quality. Quick delivery and really easy to... See more

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Rated 5 out of 5 stars

I had been looking for a pergola but it had to be black to fit in with the other buildings in our garden. Almost all other companies only do white or grey pergolas. Sweeek however did a black pergola... See more

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Rated 5 out of 5 stars

When ordered was informed of delivery schedules and was delivered in that time frame. Were relatively easy to install. Maybe instructions could be made more clear with the addition of text, especiall... See more

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Rated 5 out of 5 stars

Ordering process was easy delivery was on time and trackable. Furniture is great perfect for the room. The flat pack instructions could have been a little clearer in places. Would definitely buy again... See more

Rated 5 out of 5 stars

Very pleased with the pair of sun loungers I purchased. They were very competitively priced and arried fairly quickly, despite coming from France. I haven't used them yet given its February, cold and... See more

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Rated 1 out of 5 stars

Item not delivered Have tried reaching via the contact form without response Have tried calling but the phone line says "due to a technical fault, phone line isn't working, try contact form" Ver... See more

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Rated 5 out of 5 stars

I really love the unit. The instructions were clear and orderly. Made complete sense, though id suggest the option of online instructions as there was an immense number of pages for different language... See more

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Rated 5 out of 5 stars

Bought two Madere bedside cabinets recently that were delivered on time and really well packaged. Products were excellent quality for the price and looked lovely. Have now just bought a console table... See more

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Rated 5 out of 5 stars

Lovely furniture items, found exactly what I was looking for. Arrived well packaged, no damage even though it came from overseas. Was easy to put together & quality of the material was also good.... See more

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Rated 2 out of 5 stars

Ordered chairs then heard nothing for over a month, chased up and the reply said 'there's been a delay and we have no idea when it'll be dispatched.. here's 10% off your next order'.. as it happened i... See more

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Rated 1 out of 5 stars

I have completed your questionnaire re the date of damage, the damage it’s self the weight that sits on it the position and how many times a week it is used???? I am absolutely appalled at you lack... See more

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Rated 5 out of 5 stars

First delivery by Arrow was a let down..wasted a day waiting ,only to be told " sorry to have missed you"; which was a total lie!They never came! Anyway second attempt a couple of days later was s... See more

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Rated 5 out of 5 stars

The stars are for the delivery drivers, they called in advance of arrival and carried the items around the back for me. In terms of the ordering process, I got the delivery later than I wanted it as... See more

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Rated 1 out of 5 stars

If I could give a zero I would. I ordered a parasol via ManoMano on 3 August. Delivery was supposed to be by latest Friday 15th August. Just like so many others on here, it didn't, nor has it, tur... See more

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Rated 5 out of 5 stars

Great precision made pergola. Strong sturdy and great looking. Everything was in the boxes and everything fitted together really well. We're now in the process of buying side panels. Would i buy ag... See more

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Rated 5 out of 5 stars

Been searching for sometime for walnut colour STACKABLE chairs to go with my folding dining table &BINGO! Sweek had them! With £70 Off the original price AMAZING!was apprehensive to buy from this com... See more

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Rated 5 out of 5 stars

From seeing the item online to it arriving was so smooth. When you spend a large amount of money what you want is for the item To be as described and for it to arrive when it says it’s expected. Both... See more

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Rated 5 out of 5 stars

My daughter had ordered 2 bedside cabinets which were lovely and I needed some myself so I ordered 2. Delivery was quick and the bedside cabinets are the good quality and very easy to put together als... See more

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Rated 5 out of 5 stars

Delivery took a little longer than anticipated but delivery was free and the item arrived in good condition. It took me three hours to build on my own with clear instructions and I’m very pleased with... See more

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Rated 4 out of 5 stars

Sweeek customer service and their product (Pergola) are excellent. Despite a major let down by the original transport company Sweeek recovered the situation and we are delighted with the Pergola. I ev... See more

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Rated 5 out of 5 stars

Ordered the Judith wardrobe. I was given a 2 week window for delivery, and was given the option to choose the very first date, so I received this before Xmas..very impressed. Instructions were easy en... See more

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Rated 5 out of 5 stars

Lovely product, reasonable price although the discount code wasn’t working and customer service wasn’t too helpful. Few issues with delivery, but that was the courier not Sweeek. Overall, good

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Rated 1 out of 5 stars

Frustratingly confusing payment system I have paid but my account still showing my order is unpaid. Impossible to get hold of anyone - phones never answered, email messages not replied too, and voice... See more

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Rated 5 out of 5 stars

Online ordering of a Pergola was quite easy. The delivery team were very polite and placed the 5 very heavy packages exactly where I wanted. Still in process of erecting the Pergola but so far all is... See more

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Rated 5 out of 5 stars

Needed a spare part for my out of warranty pergola. Customer service supplied parts Manuel and I replaced the missing part with ease. Themmy dealt with my query via email with efficency and sp... See more

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Rated 1 out of 5 stars

My order has been stuck in “On Hold” status for weeks, and I could not get in touch with anyone for help. After reaching out to the courier myself, I found out the products did not pass the quality... See more

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Rated 1 out of 5 stars

I am beyond disappointed and upset about the dealings I’ve had with this company. An order that was placed months ago that never arrived when the dates kept being changed for delivery. When they then... See more

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Rated 4 out of 5 stars

delivery took a little bit more time I believe its du to time of the year which is Christmas time. The product was easy to install with better documentation than the previous item I ordered before.... See more

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Rated 1 out of 5 stars

Second email I've received from sweeek asking for a review when i haven't yet received my order. Their delivery company ArrowXL has failed on 2 attempts due to 1. not having enough room on their vehi... See more

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Rated 5 out of 5 stars

Tables took a while to come. When I enquired about delivery, the customer service was excellent. Promt and helpful reply. Tables were lovely, good quality and packaged safely. Would buy from thi... See more

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Rated 5 out of 5 stars

Was hesitant as had mixed reviews but everything came as expected and on time. Great communication from start to finish. I never had to contact their customer service so can't comment on that side o... See more

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Rated 5 out of 5 stars

First of all. The order arrived on time. The delivery men were polite and friendly. Pergola instructions were straight forward and easy to follow. Pergola went up without any hassle. All in all a very... See more

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Rated 5 out of 5 stars

All delivered as promised. Good choice of convenient delivery dates. This is the second pergola we have bought from you. This one was bought for my daughter who loved ours and decided she would like o... See more

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Rated 5 out of 5 stars

Delivery was slower than expected but great communication. Item as 0ictures and described. Good value for the money paid. Very pleased with purchase. Many thanks.

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Rated 5 out of 5 stars

I ordered a set of garden chairs with a matching 2 seater sofa, after being let down by The Range and having a disgusting customer experience,and I am so happy! Exactly like the pictures, easy to as... See more

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Rated 5 out of 5 stars

Had our new water butt delivered. Parts where missing. Contacted customer service team and they sent out replacement the same day. Brilliant service and product.

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Rated 5 out of 5 stars

Highly Recommended – Excellent Quality and Customer Service I highly recommend this pergola. The quality is outstanding, especially considering the price point. One of the parts arrived damaged dur... See more

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Rated 1 out of 5 stars

Ordered a bookcase and a desk. Both damaged and the French based customer service centre refuse to replace entire item or even just the damaged parts. Instead offered credit to spend with their online... See more

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Rated 5 out of 5 stars

Was a bit apprehensive has the reviews have been mixed. The lead time was about 14days for delivery and it came when it should my daughter built the bedroom furniture and is really happy with it

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Rated 5 out of 5 stars

Came in good time and ok to put together both cabinets look nice only thing is cabinets like them are now in b&m and the range and are cheaper . But I'm happy enough with mine

Company replied

Rated 2 out of 5 stars

Ordered on the 27th of November, as of 18th December, still not arrived. Not necessarily Sweeek's fault but it is down to the courier provider they partner with which is ArrowXL. Tried for days to get... See more

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Rated 1 out of 5 stars

I would love to say that the chair I ordered is fabulous, however I have not yet received it. It’s 10 days overdue and I am waiting for Sweeek to get back to me with answers from their delivery partne... See more

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Rated 2 out of 5 stars

Non Delivery of Palace 3 x 4m pergola and price reduced by £200 whilst we still wait any update of delivery. Week customer service helpful but until delivered and a refund of £200 made have to rate as... See more

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Rated 1 out of 5 stars

Ordered tv unit and sideboard a few weeks back. Tv unit arrived damaged first. A few days later the sideboard was delivered with a completely snapped piece! I tried to call customer services and you c... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Decoration and Interior Design Store
  4. Home Goods Store
  5. Outdoor Furniture Store
  6. Outdoor Sports Store

Written by the company

sweeek. Style. Great value. We are a brand of indoor and outdoor furniture and equipment, with design at the heart of every collection. Our ambition is to offer striking, well-designed pieces at affordable prices. Sofas, tables, storage, garden furniture, accessories... We design products that bring character to spaces. Clean lines, details that make a difference, collections that are easy to mix and match to create stylish spaces. We believe it is possible to combine aesthetics with fair prices. Style should not be a privilege. We design collections to furnish, transform and reinvent spaces. Strong design. Affordable prices.

Accessibility, proximity and simplicity at the service of your satisfaction

Written by the company

Customer satisfaction is our top priority. Our customer service team is available via the contact form or by telephone, Monday to Friday, to answer questions and assist with each order.

Contact info

3.9

Great

TrustScore 4 out of 5

5K reviews

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Rated 5 out of 5 stars

Good quality

Good price, good quality item. Easy to assemble.

2 February 2026
sweeek United Kingdom logo

Reply from sweeek United Kingdom

Hello Mariusz,

What a pleasure to read your review! The entire team thanks you for the 5 stars 🌟

Have a sweet week

Rated 4 out of 5 stars

The Sweek chairs we ordered are great…

The Sweek chairs we ordered are great quality, easy to put together and we’re super happy. However, the delivery experience was really poor, we ordered before Christmas and with a pre-Christmas expected delivery. Both parcels got lost and we had to re-order. It’s still a 4, as although the delivery experience was really disappointing, the customer experience when we contacted them about the issues has been great. Themmy managed this issue throughout and was super helpful and responsive when we raised issues and eventually got them sorted for us. If fulfilment was better I would recommend without hesitation.

3 February 2026
Unprompted review
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Reply from sweeek United Kingdom

Hello Rebecca,

Thank you for your thoughtful and balanced feedback.

We are delighted to hear that you are pleased with the quality of your purchase. 😊️

At the same time, we are truly sorry for the delivery issues you experienced and understand the frustration caused. We are, however, glad that our customer service team was able to support you throughout and help bring the situation to a positive resolution.

Thank you again for your understanding, and we very much hope to welcome you back again in the future under smoother circumstances.

The sweeek team

Rated 1 out of 5 stars

Broken item, shoddy service

The chair set arrived broken in many places and then they tried to fob me off with a 10% refund

9 July 2025
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Reply from sweeek United Kingdom

Dear Jessica,

We are very sorry to hear about your experience and sincerely apologise for the inconvenience caused.

Initially, a commercial gesture was offered, as only part of the furniture set was damaged, and, unfortunately, we did not have the possibility to replace individual components. This was never intended to dismiss your concern but rather to provide an immediate solution based on the options available at that time.

We can see that following this, your request for a return and full refund was handled by our team as quickly as possible and that the matter has since been resolved appropriately.

Once again, we apologise for the experience you had and thank you for your understanding.

Kind regards, 

sweeek customer service

Rated 5 out of 5 stars

Great rug

Easy ordering, quick delivery and the rug was really great! Lived up to description.. in fact it was better than expected!
Very happy

22 January 2026
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Reply from sweeek United Kingdom

Dear Julie,

What a pleasure to read your review! The entire team thanks you for the 5 stars 🌟

have a sweet week

sweeek customer service

Rated 5 out of 5 stars

Good quality

My daughter had ordered 2 bedside cabinets which were lovely and I needed some myself so I ordered 2. Delivery was quick and the bedside cabinets are the good quality and very easy to put together also a reasonable price. I will buy again from them

28 January 2026
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Reply from sweeek United Kingdom

Hello Maxine,

Thank you very much for your kind words, we are glad the items match your expectations !

Looking forward to seeing you on our website in the future,

Have a sweet week,

Rated 3 out of 5 stars

Sideboard

Two packages arrived on different days

26 January 2026
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Reply from sweeek United Kingdom

Dear Diane,

Thank you for taking the time to share your feedback. We’re sorry for the confusion caused by the delivery of your order.

We try to do our best to make delivery information as clear as possible. The fact that some products are shipped in several parcels is indicated on the product pages directly and at the basket stage. We also mention in the dispatch email that delivery may take place in several stages, so customers are informed as soon as the order leaves our warehouse.

We sincerely apologise again for any inconvenience this may have caused and truly appreciate your review and feedback, which helps us continue to improve.

have a sweet week

sweeek customer service

Rated 5 out of 5 stars

Easy to order and quick problem…

Easy to order and quick no problem delivery! Item looks more expensive than the low cost! Very pleased with my purchase.

26 January 2026
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Reply from sweeek United Kingdom

Hello Jacqueline,

Thank you very much for your kind words, we are glad the items match your expectations !

Looking forward to seeing you on our website in the future,

Have a sweet week,

Rated 4 out of 5 stars

Ordered a pergola

Ordered a pergola, took abit of time but when arrived was better than expected, very easy to install and looks really good.

13 January 2026
Unprompted review
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Reply from sweeek United Kingdom

Hello Hanif,

Thank you for your review!

We appreciate your patience with the delivery and are delighted to hear that your pergola was worth the wait. 

We look forward to welcoming you back again. 😊️

The sweeek team

Rated 1 out of 5 stars

Item not delivered & no way to contact

Item not delivered
Have tried reaching via the contact form without response
Have tried calling but the phone line says "due to a technical fault, phone line isn't working, try contact form"

Very frustrating and suspicious that they've taken my money, not delivered and are seemingly uncontactable

23 January 2026
Unprompted review
sweeek United Kingdom logo

Reply from sweeek United Kingdom

Dear Jodie,

We sincerely apologise for the inconvenience and frustration you’ve experienced.

We understand how concerning this situation must feel, especially when you’ve had difficulty reaching us, and we’re very sorry for this disruption. 

Please be assured that our customer service team has now made contact with you and your case is being actively handled. We will of course provide a solution as soon as possible.

Thank you for your patience and understanding while we resolve this matter.

Kind regards,

sweeek customer service

Rated 5 out of 5 stars

Arrived in good time

Arrived in good time. Delivered to my room of choice. Respectful and considerate of my property. Love the unit.

22 January 2026
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Reply from sweeek United Kingdom

Dear Lynda,

Thank you very much for your kind 5-star review.

Your feedback means a lot to us, and we appreciate you taking the time to share your experience. We hope to have the pleasure of assisting you again in the future.

have a sweet week

sweeek customer service

Rated 5 out of 5 stars

Really lovely product

Really lovely product

19 January 2026
sweeek United Kingdom logo

Reply from sweeek United Kingdom

Hello Jessica,

Thank you for your kind words!

Your satisfaction is our greatest reward, and we are very pleased to provide an experience that lived up to your expectations.

The sweeek team ☀️

Rated 5 out of 5 stars

Tv cabinet and coffee table

Came in good time and ok to put together both cabinets look nice only thing is cabinets like them are now in b&m and the range and are cheaper . But I'm happy enough with mine

19 January 2026
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Reply from sweeek United Kingdom

Hello Vanessa,

Thank you for sharing your feedback!

We are very pleased to hear that your order arrived promptly and that you are satisfied with the purchase. We look forward to welcoming you again!

The sweeek team ☀️

Rated 5 out of 5 stars

Excellent quality product at a…

Excellent quality product at a reasonable price

19 January 2026
sweeek United Kingdom logo

Reply from sweeek United Kingdom

Hello Nikki,

Thank you for your trust and positive feedback! Your satisfaction is our greatest reward.

Have a sweet week

Rated 5 out of 5 stars

Good quality and easy to assemble by…

Good quality and easy to assemble by yourself

5 January 2026
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Reply from sweeek United Kingdom

Hello Shareen,

Thank you for your feedback! We’re delighted to hear that you are happy with your product and experience with us.

We hope you enjoy it for a long time to come.

The sweeek team ☀️

Rated 2 out of 5 stars

Still waiting for part of order

The dining room chairs arrived - and were beautiful . The tub chair still has not arrived and I can't get hold of either sweeek or the courier to find out where it is. Initial lead time for the chair was a week and it has been around 2 1/2 weeks with no communication.

14 January 2026
sweeek United Kingdom logo

Reply from sweeek United Kingdom

Hello Danielle,

We are very sorry to hear about the delay and the lack of communication regarding the remaining part of your order, and we fully understand how frustrating this must be.

We have not yet been able to locate any prior contact from you regarding this issue, but please rest assured this is not the level of service we strive to provide. We would very much like the opportunity to look into the situation promptly and provide you with a clear update on the delivery of order.

Our customer service team remains at your disposal to follow up on your case.

The sweeek team ☀️

Rated 5 out of 5 stars

Easy to fitting great look ewrithing…

Easy to fitting great look ewrithing fits perfectly nice designe

12 January 2026
sweeek United Kingdom logo

Reply from sweeek United Kingdom

Dear Tomasz,

Thank you so much for your fantastic 5-star review ⭐

Your kind words truly mean a lot to us, and we’re thrilled to hear that you’re happy with your purchase.

In hopes of seeing you on our website again in the future,

have a sweet week

sweeek customer service

Rated 5 out of 5 stars

Packaged very nice

Packaged very nice. Very easy to put together. Great quality

6 January 2026
sweeek United Kingdom logo

Reply from sweeek United Kingdom

Hello Khloe,

Your feedback means a lot to us. Thank you for the 5 stars and your continued support!

Have a sweet week

Rated 5 out of 5 stars

Great record cabinet

Came across this company online while looking to purchase a record cabinet. Very happy with the price the cabinet looks great

12 November 2025
sweeek United Kingdom logo

Reply from sweeek United Kingdom

Hello Karen,

Thank you for taking the time to share your feedback!

We're delighted to hear that you're very happy with your purchase and experience.

We look forward to welcoming you back again in the future.

The sweeek team ☀️

Rated 4 out of 5 stars

Thank you Sweeek for listening to your customers

delivery took a little bit more time I believe its du to time of the year which is Christmas time.
The product was easy to install with better documentation than the previous item I ordered before. And the product was of better quality as well.
Thank you Sweeek.

5 January 2026
sweeek United Kingdom logo

Reply from sweeek United Kingdom

Dear customer,

Thank you very much for taking the time to share your experience with us and for your positive feedback. 

Your satisfaction with our product quality truly means a lot to us. We also appreciate your understanding regarding the delivery time. As you mentioned, the Christmas period can indeed cause slight delays, and we thank you sincerely for your patience during this busy time of year.

We hope to have the pleasure of serving you again soon!

have a sweet week

sweeek customer service

Rated 5 out of 5 stars

Fast delivery, great products at reasonable prices.

I had been looking for a pergola but it had to be black to fit in with the other buildings in our garden. Almost all other companies only do white or grey pergolas. Sweeek however did a black pergola and it was reasonably priced with a relatively quick lead time. The delivery was within 3 weeks and the guys despite the freezing weather moved the large heavy boxes to a place I wanted in the garden. I havent put the pergola up yet or opened the boxes but all looks good and would recommend Sweeek in the future for any garden purchases.

3 January 2026
sweeek United Kingdom logo

Reply from sweeek United Kingdom

Hello Steve,

A huge thank you for your 5-star rating! We're delighted our service and product met your expectations.

We look forward to serving you again soon!

Have a sweet week

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