Good range of products- often cuts not easily found in supermarkets of even butchers. The quality of the meat is excellent. The website is easy to navigate. I appreciate the cooking tips and enjoy re... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What sets a company apart is how the deal with customer issues. Swaledale have amazing and flavoursome meats and they combine those with excellent and speedy customer service! Please keep up these ext... See more
Company replied
The order arrived well packaged and was delivered in line with the timescales given. Having previously sought out grain fed brisket i thought id take a chance on this grass fed one based on the d... See more
Company replied
High quality of grass fed beef with an excellent range to choose from. Delivered in a cool box with ice and on time. Tasty recipes for each type of meat is a welcomed bonus. Great online butchers, def... See more
Company replied
Company details
Written by the company
Whole-carcass artisan butchers supplying the finest meat from the heart of the Yorkshire Dales to top restaurants in London, Leeds, and Manchester. Always Fresh, Never Frozen® - proudly recognised as one of the best online butchers in the UK.
Contact info
Snaygill Industrial Estate, BD23 2QR, Skipton, United Kingdom
- hello@swaledale.co.uk
- swaledale.co.uk
4.6
Excellent
218 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful quality
Beautiful quality, locally sourced meat at reasonable prices. Admittedly you have to pay a little bit more for quality but it is worth it! We have had nothing that wasn’t delicious, I recommend the steak burgers they are magnificent and you can’t eat more than one!
25 March 2025
Reply from Swaledale Butchers
Thanks so much for taking the time to share your thoughts, Leigh! We’re delighted to hear your feedback.
Best online butchers on a mission
I appreciate and support Swaledale Butchers on many levels: supporting local farmers in Yorkshire; the opportunity to support a small local business to me; high-quality meat products of more local breeds that are raised grass-fed, more aligned to their nature and welfare; care for sustainability and regenerative approaches to farming; amazing customer service; and finally, the owner is a nice guy! Thank you!
24 February 2025
Reply from Swaledale Butchers
Thank you so much for your incredibly thoughtful and generous review — it means a great deal to all of us at Swaledale.
I’ve shared your message with Jorge, who is indeed the driving force behind everything we do. He’s passionate, dedicated, and genuinely lives and breathes this work — from supporting traditional farming communities to championing native breeds and whole-carcass butchery done the right way.
Your support and appreciation of those values — and of Jorge himself — really hit home. Thank you again for taking the time to share such kind words.
I had a mixed experience with Swaledale…
I had a mixed experience with Swaledale Butchers. The meat quality is good, but delivery service needs improvement. Once, my order was left outside without notification, risking spoilage. On another occasion, everything arrived well-packaged and still frozen. Overall, it's hit or miss. More consistent service would make me consider ordering again.
25 March 2025
Unprompted review
Reply from Swaledale Butchers
Thank you for taking the time to leave a review. We're really pleased to hear you’ve enjoyed the quality of our meat, though I’m sorry to hear your delivery experience has been inconsistent.
We work with DPD as our courier partner because they offer one of the most reliable and transparent services available. Customers receive:
Email and text notifications
Real-time tracking via the DPD app
A one-hour delivery window, sent on the morning of delivery
DPD also provides us with proof that these notifications were sent, allowing us to track and confirm communication in the event of any issues.
As our products are perishable, only one delivery attempt is made, and DPD is contractually required to deliver the parcel on the scheduled day. Every box is marked with a yellow sticker that reads: “Perishable goods – must be delivered today – leave in a safe place.”
This is part of the reality of ecommerce logistics, particularly with fresh food. The UK has one of the most mature and trusted ecommerce markets in the world, which enables businesses like ours to offer high-quality, traditionally butchered meat - Always Fresh, Never Frozen® - through a reliable online experience.
Thanks again for your feedback - it’s appreciated and helps us continue to improve.
High quality
Reliable delivery, high quality produce.
My diet is 90% meat, so quality matters to me.
Its not cheap, but it is comparable to other similar sites (many of which are actually frozen vendors)
25 February 2025
Reply from Swaledale Butchers
Thanks so much for taking the time to share your thoughts, Simon! We’re delighted to hear your feedback.
Great quality
All good, just minimum delivery amount should be less than 70, could be 50 mininum atleast, apart from that quality is fantastic.
24 February 2025
Reply from Swaledale Butchers
Thanks so much for sharing your thoughts, Nedas! We really appreciate your feedback. Regarding your comment on the minimum order value, our business model wouldn’t be sustainable with a lower MOV.
Reply from Swaledale Butchers
Thanks so much for taking the time to share your thoughts, Gina! We’re delighted to hear your feedback.
Wonderful meat wonderful service.
As always the quality of the meat is excellent and delivery by DPD is always great with informative updates on delivery times.
25 February 2025
Reply from Swaledale Butchers
Thanks so much for taking the time to share your thoughts, Kevin! We’re delighted to hear your feedback.
Exceptional quality and value
As always the product is exceptional and high quality. We buy from them because they are consistently high quality and their prices are reasonable. It arrives frsh and freezes well. Highly recommended
24 February 2025
Reply from Swaledale Butchers
Thanks so much for taking the time to share your thoughts, Jim! We’re delighted to hear your feedback.
Outstanding Quality Meat
Nice easy to navigate website with a great choice of products, delivery was on a date I wanted and the quality of the goods I ordered so has been outstanding would definitely recommend
24 February 2025
Reply from Swaledale Butchers
Thanks so much for taking the time to share your thoughts, Mike! We’re delighted to hear your feedback.
Meat was very high quality
Meat was very high quality . Rich in fat and marbling. Delivered on time . Fresh not frozen will be ordering again thank you .
24 February 2025
Reply from Swaledale Butchers
Thanks so much for taking the time to share your thoughts, Adam! We’re delighted to hear your feedback.
Hands down the best meat we've eaten
Hands down the best meat we've eaten. We have tried plenty but we have now found our forever meat supplier. The all of the pork is out of this world delicious, the beef joints are full of flavour and so tender, you can literally taste the love put into these animals, we have a list of items yet to try and we've never been so excited to try something. 100% recommended.
24 February 2025
Reply from Swaledale Butchers
Thanks so much for taking the time to share your thoughts, Robyn! We’re delighted to hear your feedback.
Very misleading product description.
The description on my order said "Valentine's Sharing rump steak with chimichurri & beef fat chips" The picture used for the product showed the chips. I did not received the chips but did received a very small tub of fat to cook chips in. Too small to cook the chips shown in the picture.
Complained to customer services. Told I should have read he product details more carefully. No apology about the very misleading description . Second email about this did not receive a response.
I like the products that Swaledale sell and have always been pleased with them. First time I have had to contact their customer services. Very disappointing response. Clearly if I purchase an offer again I will need to be very careful about believing their description. I also think this was a misleading trade description.
15 February 2025
Unprompted review
Reply from Swaledale Butchers
Thank you for taking the time to leave your review. I’m sorry to hear that you were disappointed with your experience and that our response didn’t meet your expectations.
To clarify, the product description stated that the pack included 600g sharing rump steak, 75ml chimichurri, and 100g rendered beef fat - with the beef fat intended for cooking chips at home, as suggested in our cooking advice. The image on the product page was intended to showcase the end result, rather than indicate that pre-prepared chips were included. However, I appreciate that this may not have been as clear as it could have been for some customers, and we will review how we present this in the future.
I also regret that your second email didn’t receive a response - that was not our intention, and I apologise if you felt your concerns weren’t fully acknowledged. We always aim to provide helpful and constructive customer service, and I’m sorry if our initial response didn’t come across that way.
We value your support and your feedback, and I hope that despite this experience, you’ll continue to enjoy our products in the future. If there’s anything else I can assist with, please do let me know.
Always top quality meat
Always top quality meat. Love the recipe ideas and guidelines of the best ways to cook the product. Delivered when it should be. Have purchased a variety such as pork belly, lamb neck fillet, sausages and chicken breasts. Thoroughly recommend
28 January 2025
Reply from Swaledale Butchers
Thanks so much for taking the time to share your thoughts, Jules! We’re delighted to hear your feedback.
Very efficient and helpful staff if my…
Very efficient and helpful staff if my order needs amending. Wonderful quality and range of meat products and always wrapped so thoroughly to keep it chilled until it arrives at my house. And it’s all regenerative farming so healthy and so good for the environment especially all the rare breeds they use. I just wish they made herby chicken burgers!
27 January 2025
Reply from Swaledale Butchers
Thanks so much for taking the time to share your thoughts, Charmian! We’re delighted to hear your feedback.
Reply from Swaledale Butchers
Thanks so much for taking the time to share your thoughts, Neil! We’re delighted to hear your feedback.
Reply from Swaledale Butchers
Thanks so much for taking the time to share your thoughts, Lisa! We’re delighted to hear your feedback.
Reply from Swaledale Butchers
Thanks so much for taking the time to share your thoughts, Robert! We’re delighted to hear your feedback.
Really lovely meat!
Really lovely meat
We won’t be using a supermarket for meat anymore.
27 January 2025
Reply from Swaledale Butchers
Thanks so much for taking the time to share your thoughts, Jayne! We’re delighted to hear your feedback.
Good responsive customer service
Good responsive customer service, great value and great meat.
27 January 2025
Reply from Swaledale Butchers
Thanks so much for taking the time to share your thoughts, Roland! We’re delighted to hear your feedback.
Very good butchers
17 January 2025
Unprompted review
Reply from Swaledale Butchers
Thanks so much for taking the time to share your thoughts, George! We’re delighted to hear your feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.