Swaledale Butchers Reviews 

218
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and taste of the meat, highlighting a wide range of products that are often difficult to find elsewhere. People also appreciate the reliable delivery service, noting that orders arrive on time, well-packaged with insulation and ice packs, ensuring freshness. The overall ordering process is described as easy and efficient, with many commending the good communication and service. However, some customers also noted concerns regarding the delivery service, specifically issues with third-party couriers causing delays, incorrect deliveries, or packages being left in unsuitable locations. Additionally, a few reviewers mentioned that some specific products occasionally fell short of expectations regarding taste or quality, with a few instances of spoiled or unsatisfactory items.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the great selection of meats,... See more

Quality

Customers had positive experiences with quality, consistently praising the high quality of the meat, with... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the prompt and on-time... See more

Order

Clients share positive opinions on order, highlighting that ordering is efficient and easy, with many... See more

Service

People report positive experiences with service, often highlighting its excellence from ordering to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good range of products- often cuts not easily found in supermarkets of even butchers. The quality of the meat is excellent. The website is easy to navigate. I appreciate the cooking tips and enjoy re... See more

Company replied

Rated 5 out of 5 stars

What sets a company apart is how the deal with customer issues. Swaledale have amazing and flavoursome meats and they combine those with excellent and speedy customer service! Please keep up these ext... See more

Company replied

Rated 5 out of 5 stars

The order arrived well packaged and was delivered in line with the timescales given. Having previously sought out grain fed brisket i thought id take a chance on this grass fed one based on the d... See more

Company replied

Rated 5 out of 5 stars

Consistently good quality meat. Well butchered, just the right amount of fat rather than excessively so to increase weight to boost cost at the expense of a greasy result. A lovely boned and rolled si... See more

Company replied


Company details

  1. Butcher Shop

Written by the company

Whole-carcass artisan butchers supplying the finest meat from the heart of the Yorkshire Dales to top restaurants in London, Leeds, and Manchester. Always Fresh, Never Frozen® - proudly recognised as one of the best online butchers in the UK.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

218 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(218)

95 reviews in the last 12 months

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Rated 5 out of 5 stars

The meat is always top quality

The meat is always top quality, and it’s always delivered swiftly and well packaged.

28 May 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, John! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Fantastic quality

Fantastic quality meat and excellent customer service.

28 May 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Elaine! We’re delighted to hear your feedback.

Rated 4 out of 5 stars

Lamb chops had a lot of waste

Lamb chops had a lot of waste, bone and gristle although the little bit in-between was tender.

28 May 2025
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Reply from Swaledale Butchers

Thanks for your feedback — we’re glad you enjoyed the tenderness of the meat itself. Lamb chops are a naturally bone-in cut, and whilst that structure contributes greatly to flavour during cooking, we understand it can feel like there’s less yield. That said, we’ll pass this on to our butchery team for review — and if ever in doubt, we’re happy to recommend alternative cuts with a higher meat-to-bone ratio.

Rated 5 out of 5 stars

Great taste

Everything was top quality.

28 May 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Rimantas! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Proper Meat

Proper Meat. Well packaged and delivered on time. Thank you.

28 May 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Marilyn! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Beautiful meat

Beautiful meat. Extremely well packaged. Always kept updated regarding delivery.very happy customer.

27 May 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Suzi! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

DEEELICIOUS

DEEELICIOUS
The best breakfast sausages we have ever had.
The saddle of Lamb was simply delicious, tender and very tasty.
High quality slow grown, naturally fed, well bred and kept animals providing wonderfully flavoursome food.

27 May 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Philip! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Beautiful juicy meat and the mince beef…

Beautiful juicy meat and the mince beef is the best you can get, really tell the difference from supermarkets mince.

27 May 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Adam! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Excellent Quality

Always buy my lamb from here, good quality meat, no complaints with taste or quality, delivery always arrives on time and package suitably

27 May 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Gill! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Meat is marvellous quality

Meat is marvellous quality, and still very cold when it arrives in Devon!

27 May 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Liz! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Big hearted package

Wow, so far the meat we have eaten from our meat box has been tasty, tender and delicious. The one piece that seems daunting is the beef heart. It's humongous and will probably need processing and freezing for later use.

24 April 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Glenys! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Great meat

Great meat, well prepared and taste was fantastic!!

24 April 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Jeff! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Same as always, Top quality

Same as always, quality meat, we have never been disappointed with any of the purchases we have made.
exceptional quality meat at reasonable prices

24 April 2025
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Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Rachel! We’re delighted to hear your feedback.

Rated 5 out of 5 stars

Fiona Insch

Excellent quality

24 April 2025
Swaledale Butchers logo

Reply from Swaledale Butchers

Thanks so much for taking the time to share your thoughts, Keith! We’re delighted to hear your feedback.

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