Sustain - Solar, Heat Pumps & HomePlans Reviews 

828
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 88 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently point out that the team is extremely polite, highly efficient, and consistently helpful during every single stage of the project. Reviewers really love the smooth installations, noting that workers arrive on time, work hard, and leave the property spotless. However, some people mentioned issues with communication gaps, delayed survey visits, and missed call-back promises from the office staff. A few customers also noted unexpected equipment placement, visible cabling choices, or difficulties getting timely responses for aftercare support queries. Others experienced frustrating delays or a lack of proactive communication during specific project phases.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that processes are smooth and efficient from start to... See more

Staff

Users describe positive interactions with staff, highlighting that team members are consistently polite,... See more

Product

Reviewers share mixed feedback about product quality and installation experiences. Many consumers praise the... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for being... See more

Response time

Clients share ambiguous opinions on response time, with experiences varying greatly. Some consumers report... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish Sustain's service was excellent. Installers Max & Jude were brilliant. Explained everything and cleared up every scrap of rubbish. Darren who fitted the solar panels was efficient... See more

Rated 5 out of 5 stars

Excellent service from start to finish. From the very first call regarding the designing and planning, taking in to account everything I said. Keeping us inform all the way through the process. Instal... See more

Rated 5 out of 5 stars

impressed by the scaffolding installation an the guys who installed the panels on the roof despite the pouring rain.They even removed an unwanted tv Arial. Surprised by the amount of electrical insta... See more

Rated 5 out of 5 stars

All went exactly as stated and described by Sustain in the design pack and quotation. The installers arrived on time on the day expected and got straight on with work. Friendly and efficient inst... See more

Company replied


Company details

  1. Solar Energy Contractor
  2. Heating Contractor
  3. Repair Service

About Sustain - Solar, Heat Pumps & HomePlans

Written by the company

Making tomorrow a better place
Our mission is to help make our customers’ homes smarter, more efficient and cost less to run while helping the world get a cleaner energy system.

Our company
We are a multi award-winning company specialising in designing and installing cutting-edge solar PV and battery systems, air source heat pumps, high-efficiency gas boilers and renewable heating solutions, supported by a range of service plans.

B Corp
We are B Corp accredited, reaffirming our status as a responsible, purpose-driven company, making a meaningful difference in the world

With sustainability at our core, our products and services are ethically sourced, contributing to the growth of local economies and supporting the well-being of our dedicated team and valued customers.

As a climate committed organisation, we actively contribute to environmental conservation by planting trees and investing in carbon offset funds that advance the world's most effective climate crisis solutions.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

828 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(828)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Installation done very well

Installation done very well. The scaffolders let the side down with a late start but the installers and electricians did well to catch up and finish as planned. Installation looks neat and unobtrusive, nice guys doing the work. Would have been 5 star if the scsffolders had performed. Can't fault Sustain at all.

5 March 2025
Unprompted review
Sustain - Solar, Heat Pumps & HomePlans logo

Reply from Sustain - Solar, Heat Pumps & HomePlans

Thank you for your feedback! We're glad to hear that the installation and electrical work went smoothly and that our team was able to catch up despite the delay from the scaffolders. We truly appreciate your understanding, and we're grateful for your kind words about the team.

Rated 5 out of 5 stars

Solar installation

Can't fault the professional, friendly, polite and helpful approach of Pete & Rio. We were kept informed of progress during the installation process. Disruption was kept at a minimum and the site was left clean and tidy. Thank you Sustain we will be recommending you.

5 March 2025
Unprompted review
Sustain - Solar, Heat Pumps & HomePlans logo

Reply from Sustain - Solar, Heat Pumps & HomePlans

Thank you so much for your fantastic review! If you ever need anything else, don’t hesitate to reach out—thanks again for choosing Sustain!

Rated 5 out of 5 stars

Fitted batteries and ev charger very…

Fitted batteries and ev charger very efficiently. Explained everything and cleared up afterwards. Would recommend.

4 March 2025
Unprompted review
Sustain - Solar, Heat Pumps & HomePlans logo

Reply from Sustain - Solar, Heat Pumps & HomePlans

Thank you for your great feedback! We're glad to hear the battery and EV charger installation went smoothly and that our team was able to explain everything clearly and leave the site tidy. We really appreciate your recommendation and are here if you need anything in the future!

Rated 5 out of 5 stars

Sustain Homes install

Pete and Rio did a great job. Cleaned up and were really helpful in explaining how everything works.

3 March 2025
Unprompted review
Sustain - Solar, Heat Pumps & HomePlans logo

Reply from Sustain - Solar, Heat Pumps & HomePlans

Thanks for choosing Sustain, and we’re here if you need anything in the future!

Rated 5 out of 5 stars

Solar install

Peter and Rio did a grand job! Super efficient on the wettest day of the Month/week!

26 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent workmanship

Excellent workmanship. Staff (Pete and Rio) very friendly and professional, installation and cable routing tidy with good explanation throughout the process.

25 February 2025
Unprompted review
Rated 5 out of 5 stars

They do what they say they will!

Very impressed with the team at Sustain Homes. Excellent communications all the way through, from survey to install. Great work on-site as well, very flexible and creative in finding the best route for the DC cable from the panels to the invertor.

20 February 2025
Rated 4 out of 5 stars

A smooth, well-oiled operation

Friendly, helpful and informative team throughout.
Slight issue with the scaffolders' lorry breaking down which meant that the removal was a couple of days late - but otherwise everything went very smoothly.

15 February 2025
Rated 5 out of 5 stars

Great Solar Panell Fitting team!

Sam and Jude and Darren were the most wonderful guys to work with. They were the electricians and the roofer responsible for fitting and getting our solar panels up and running. they were so polite, accommodating and considerate. So grateful to them for what seems to have been a smooth installation.

14 February 2025
Unprompted review
Rated 4 out of 5 stars

Good service

Up to installation day everything was excellent but we had issues with scaffolding and kit delivery. They got resolved but it was less than ideal. The roof team and the electrical team were outstanding, though, and delivered a great service.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Peter and Rio arrived on time

Peter and Rio arrived on time today, worked hard, very friendly and explained everything well getting things up and running. The rest of the team have been very good too, on time, did what they said they would do. Just a minor hiccup on communication between the office and installation team which resulted in a wasted journey for the installation team, but was quickly resolved. Would recommend Sustain Homes.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Professional and Pleasant team

The team are really professional, the end to end process has been straight forward, obviously took time for the proposal and install dates but they system was up and ready quickly and all the team were really nice to deal with

13 February 2025
Unprompted review
Rated 5 out of 5 stars

Solar panel and battery installation…

Solar panel and battery installation completed today, hassle free & went without a hitch.
The installation team were very good, friendly and conscientious, a very good service.
Of the whole process the only bit of feedback would be that the correspondence / updates by Sustain could be improved, keeping in touch more prior to installation.
Overall very satisfied with the process and service to date.

12 February 2025
Unprompted review

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