Bought a luxury extra firm Hungarian Goose pillow from Brandalley… The Pillow is dirty, extremely soft and has the most foulest smell to it, it smells of toilet, manure or dead animal… it is beyond... See more
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Buying the sleep sanctuary pillow pair was honestly a waste of money. The pillows are so sparsely filled it feels like having nothing under your head. Extremely disappointed with this purchase.
Excellent response to queries from Surrey Down.. all my questions answered quickly. Apparently, the wrong label had been sewn into the duvet (by the factory) although it was in the correct packaging,... See more
Company replied
Really poor quality for the money
Company replied
Company details
Written by the company
Located in the pretty village of Hingham in Norfolk, The Surrey Down Company has been trading since 1988. Originally based in Surrey (hence the name) we moved to Hall Farm, Hingham in 1996. The Surrey Down Company is the British arm of global natural bedding company Richard Behr & Co. Established in 1917 which is still owned by the same family. It’s head office and manufacturing facility is located in Hamburg, Germany. The company combines 100 years of manufacturing expertise with industry knowledge across a large spectrum, from the individual purchase to providing natural bedding to over 1000 hotels globally.
Contact info
Unit 1a, Hall Farm, NR9 4PX, Norwich, United Kingdom
- 01953851900
- sales@richardbehr.co.uk
- surreydown.co.uk
2.6
Poor
29 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I recently bought a new duvet and 2 x…
I recently bought a new duvet and 2 x pillows from Surrey Down.
Super impressed with all items.
I'm a side sleeper and Kerri at Surrey Down helped pick the right pillows for me, and also recommended a 9 tog goose down duvet. The pillows are so comfortable and the duvet is light, yet warm.
I would 100% recommend.
25 August 2022
Unprompted review
Reply from The Surrey Down Company
Thank you for taking the time to review our products and service.
We wish you a great nights sleep.
Kind regards,
Surrey Down
Great pillows great service
9 September 2022
Reply from The Surrey Down Company
Thank you for taking the time to leave us a review. We hope you have a great nights sleep with our pillows.
Kind regards,
Surrey Down
Reply from The Surrey Down Company
Thank you for taking the time to leave us a review. We hope you have many great nights sleep.
Kind regards,
Surrey Down
Excellent quick delivery.
Excellent quick delivery.. Helpful pleasant customer service.
26 August 2022
Reply from The Surrey Down Company
Thank you so much for taking the time to review our service. We hope you enjoy your purchase.
Kind regards,
Surrey Down
Lovely Duvet
Excellent response to queries from Surrey Down.. all my questions answered quickly. Apparently, the wrong label had been sewn into the duvet (by the factory) although it was in the correct packaging, so I thought I had been sent a more expensive one. It was great to get an immediate answer on the chat line.
11 May 2022
Reply from The Surrey Down Company
Thank you for taking the time to leave us a review.
Surrey Down
Really poor quality for the money
6 May 2022
Reply from The Surrey Down Company
Good afternoon,
Thank you for your review. Please email us on sales@richardbehr.co.uk and we would love to assist you with your problem.
Kind regards,
Surrey Down
Great service
Great service, speedy delivery, love the product, I would recommend using this company
29 April 2022
Reply from The Surrey Down Company
Thank you for taking the time to leave us a review.
Reply from The Surrey Down Company
Thank you for taking the time to leave us a review.
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