Buying the sleep sanctuary pillow pair was honestly a waste of money. The pillows are so sparsely filled it feels like having nothing under your head. Extremely disappointed with this purchase.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent response to queries from Surrey Down.. all my questions answered quickly. Apparently, the wrong label had been sewn into the duvet (by the factory) although it was in the correct packaging,... See more
Company replied
I recently bought a new duvet and 2 x pillows from Surrey Down. Super impressed with all items. I'm a side sleeper and Kerri at Surrey Down helped pick the right pillows for me, and also rec... See more
Company replied
A really good experience … had to exchange medium pillows for soft, it was easy and quick. The pillows are good quality and worth every penny. Will be ordering more, it’s not the garbage you get from... See more
Company replied
Company details
Written by the company
Located in the pretty village of Hingham in Norfolk, The Surrey Down Company has been trading since 1988. Originally based in Surrey (hence the name) we moved to Hall Farm, Hingham in 1996. The Surrey Down Company is the British arm of global natural bedding company Richard Behr & Co. Established in 1917 which is still owned by the same family. It’s head office and manufacturing facility is located in Hamburg, Germany. The company combines 100 years of manufacturing expertise with industry knowledge across a large spectrum, from the individual purchase to providing natural bedding to over 1000 hotels globally.
Contact info
Unit 1a, Hall Farm, NR9 4PX, Norwich, United Kingdom
- 01953851900
- sales@richardbehr.co.uk
- surreydown.co.uk
3.8
Great
28 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Almost no filling in the pillows
Buying the sleep sanctuary pillow pair was honestly a waste of money. The pillows are so sparsely filled it feels like having nothing under your head. Extremely disappointed with this purchase.
4 October 2025
Unprompted review
Excellent service from the shop to a…
Excellent service from the shop to a speedy delivery - Thank you to the Caterham team for being so helpful knowledgeable.
6 September 2025
Unprompted review
A really good experience … had to…
A really good experience … had to exchange medium pillows for soft, it was easy and quick. The pillows are good quality and worth every penny. Will be ordering more, it’s not the garbage you get from other places.
15 August 2023
Reply from The Surrey Down Company
Thank you for taking the time to leave us a review - we are glad you had a great experience.
Kind regards,
Surrey Down
Their price was reasonable
Their price was reasonable, delivery was quick and its an excellent duvet.
18 April 2023
Reply from The Surrey Down Company
Thank you for taking the time to leave us a review - we really appreciate it.
Kind regards,
Surrey Down
Reply from The Surrey Down Company
Thank you for taking the time to leave us a review - we really appreciate it.
Kind regards,
Surrey Down
Excellent quality products
Excellent quality products; I had some issues with placing my order , the customer service was so helpful and friendly! I would recommend to anyone
9 April 2023
Reply from The Surrey Down Company
Thank you for taking the time to leave us a review. I am so happy we were able to assist you in a timely manner.
Kind regards,
Surrey Down
Easy transaction very fast delivery and…
Easy transaction very fast delivery and quality of pillows is outstanding really beautiful and plump so light and airy highly recommend and I will be purchasing more items from this company without a doubt
2 April 2023
Reply from The Surrey Down Company
Thank you so much for taking the time to leave us a review.
We look forward to welcoming you as a customer again.
Kind regards,
Surrey Down
Fast and pleasant service!
11 March 2023
Reply from The Surrey Down Company
Thank you for taking the time to leave us a review.
Kind regards,
Surrey Down
Superb customer service
Superb customer service
Product arrived within 24 hours of ordering
23 March 2023
Reply from The Surrey Down Company
Thank you for taking the time to leave us a review.
Kind regards,
Surrey Down
Reply from The Surrey Down Company
Thank you for taking the time to leave us a review.
Kind regards,
Surrey Down
Quick delivery & lovely quilt
Quick delivery & lovely quilt. Came nicely boxed would def reccomend.
8 March 2023
Reply from The Surrey Down Company
Thank you for taking the time to leave us a review. We hope you have many nights of great sleep.
Kind regards,
Surrey Down
Great service
Great service. The online chat is really good and helpful and our order came the next day
Highly recommended
26 February 2023
Reply from The Surrey Down Company
Thank you for taking the time to leave us a review.
Kind regards,
Surrey Down
Very pleased quilt is great very warm…
Very pleased quilt is great very warm quality excellent delivery brillnext day
4 January 2023
Reply from The Surrey Down Company
Thank you for taking the time to leave us a review.
Surrey Down
Snug sleeping. Pleasingly lightweight and warm.I am…
Pleasingly lightweight and warm.I am using a double size on a single bed. That way it stays in place all night and doesn’t slide off the bed.
4 November 2022
Reply from The Surrey Down Company
Thank you for taking the time to leave us a review. We hope you have many nights great sleep.
Kind regards,
Surrey Down
Reply from The Surrey Down Company
Thank you for taking the time to leave us a review.
Kind regards,
Surrey Down
Down is the best
Parcel delivered quickly,it was well bashed in transit box all bust luckily nothing wrong with the quilt,it’s only 9 tog but lovely and warm,and well made ,it will last a long time ,and most important to me it is very very light ,thank you Surry Down ,
28 October 2022
Reply from The Surrey Down Company
Thank you for taking the time to leave us a review.
Kind regards,
Surrey Down
Great customer service and advice
27 October 2022
Reply from The Surrey Down Company
Thank you for taking the time to leave us a review.
Kind regards,
Surrey Down
Bought a luxury extra firm Hungarian…
Bought a luxury extra firm Hungarian Goose pillow from Brandalley…
The Pillow is dirty, extremely soft and has the most foulest smell to it, it smells of toilet, manure or dead animal… it is beyond disgusting!!!!
I do not recommend this company at all!!!
27 October 2022
Unprompted review
Reply from The Surrey Down Company
Good afternoon,
We are sorry your pillow is not as expected. Please email us at sales@richardbehr.co.uk and we would be happy to assist.
Kind regards,
Surrey Down
Reply from The Surrey Down Company
Thank you for taking the time to review our product. We wish you a great nights sleep.
Kind regards,
Surrey Down
I recently bought a new duvet and 2 x…
I recently bought a new duvet and 2 x pillows from Surrey Down.
Super impressed with all items.
I'm a side sleeper and Kerri at Surrey Down helped pick the right pillows for me, and also recommended a 9 tog goose down duvet. The pillows are so comfortable and the duvet is light, yet warm.
I would 100% recommend.
25 August 2022
Unprompted review
Reply from The Surrey Down Company
Thank you for taking the time to review our products and service.
We wish you a great nights sleep.
Kind regards,
Surrey Down
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.