Owen Ward contacted me the day before so I was able to give him exact directions as his visit related to a communal supply. He planned ahead as he thought there was a risk he wouldn’t arrive by 12. In... See more
Company replied
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After having smart meters installed in February they would not connect and send data. Eventually Octopus sent out Marco from Sureserve to resolve the issue. The solution he had been told to perfo... See more
Company replied
Our engineer was Chris Wemyss from Sureserve. From the moment Chris arrived it was 10/10 service. Chris showed ID immediately and talked us through every step. He was professional and full of knowled... See more
Excellent 5 Star service from the engineer James Forde who came to fit my elderly mothers smart meter today. He arrived on time, polite friendly and explained the smart meter in a really positive an... See more
Company replied
Company details
- Heating Contractor
- Energy Equipment and Solutions
- Fire Protection Service
- Boiler and Heating Service
- Solar Energy Contractor
Written by the company
Sureserve is dedicated to addressing the unique needs of housing associations, local authorities and residents by providing a comprehensive portfolio of high-quality solutions that ensure energy efficiency, safe compliant homes, and improved quality of life. The company differentiates itself through its holistic approach, Nationwide knowledge, regional expertise, and commitment to excellent customer service, all while fostering strong partnerships and maintaining a focus on innovation and sustainability.
Contact info
United Kingdom
- sureserve.co.uk
4.2
Great
8K reviews
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Chris Wymess was on time
Chris Wymess was on time, rang 15 minutes before to advise he was on the way, polite and work areas left clean and tidy.
26 May 2026
Unprompted review
Reply from Sureserve
Rosalind Duffy,
We're so glad to hear about your positive experience with our service. Your kind words are truly appreciated. We will pass these on to Chris and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
The engineer communicated well. EDF bureaucracy less good.,
Owen Ward contacted me the day before so I was able to give him exact directions as his visit related to a communal supply. He planned ahead as he thought there was a risk he wouldn’t arrive by 12. In the end he arrived at 11.40. He texted me 50 minutes before arrival and was on time so I didn't have to hang around on the hottest day. He got on with the job. The only delay was that edf don't seem to trust people and it took 30 minutes for them to authorise the meter replacement. Considering we’d already had 2 engineers visits and recommends to replace because the smartmeter stopped sending readings 2 years ago before it stopped altogether in Feb/March, that seemed overly bureaucratic and inefficient.
26 May 2026
Unprompted review
Reply from Sureserve
C Warwick,
We appreciate you sharing your experience. We are glad to hear that our engineer, Owen, was able to plan ahead and arrive promptly, especially given the hot weather. We acknowledge your frustration regarding the delay with the meter authorization and the previous issues with your smart meter. We are always working to improve our processes. We will pass your comments on to Owen and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Good job done very fast left no mess
Chris Wemyss done a fab job. very professional very fast well done 10 /10 so polite aswell
26 May 2026
Unprompted review
Reply from Sureserve
Kelly,
We're so glad to hear you had such a positive experience! Your kind words mean a lot to us. Thank you for your feedback. We will pass it on to Chris and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
I found the service man Mario very…
I found the service man Mario very polite and respectful, he explained anything I needed to know.
Great service
26 May 2026
Unprompted review
Reply from Sureserve
Joanne Ziegler-Adams,
We're happy to hear you had a positive experience! It's great to know our team member was polite and helpful. We appreciate your feedback. Can you please advise what job Mario did for you and we will pass this on to him and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Reply from Sureserve
customer,
We're glad you enjoyed your experience. We appreciate your kind words. We will pass this on to Stephen and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Professional, experienced, helpful guys.
I had Peter & Alan install wall insulation on the inside of the external walls.
Two really friendly, helpful guys. They were here for 2 weeks and showed up on time and worked extremely hard.
With the property being a period house they fitted the insulation whilst considering the original house features, not easy as the insulation had to be adapted to ensure a good fit.
I can already feel the benefits of the wall insulation.
19 May 2026
Unprompted review
Reply from Sureserve
Kirsten Garstang,
We are so pleased to hear about your positive experience with the insulation installation. It's wonderful to know our team was friendly and hardworking, especially with your period house. We are glad you are already feeling the benefits! We will pass this on to Peter, Alan and their manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Great service from Sureserve
After having smart meters installed in February they would not connect and send data.
Eventually Octopus sent out Marco from Sureserve to resolve the issue.
The solution he had been told to perform did not work but he was able to find another solution which has solved the issue.
He was very knowledgeable and also very polite.
Could not have asked for any better.
23 May 2026
Unprompted review
Reply from Sureserve
George,
We are so glad to hear that our team member was able to resolve the smart meter connection issue for you. It is wonderful to know that their knowledge and politeness made such a positive impact. Thank you for sharing your positive experience. We will pass this on to Marco and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Very pleased
Had Sureserve in to fit a Smart Meter. Despite it being quite late in the day Dominic went above and beyond to make sure everything was done properly and didn't cut corners. Explained it all when he was done and left everything clean and tidy. Excellent work.
22 May 2026
Unprompted review
Reply from Sureserve
Danny Nicholson,
We appreciate you sharing your positive experience. We're happy to hear that our engineer ensured everything was done properly and explained the process clearly. We value their excellent, tidy work. We will pass this on.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Engineer was knowledgeable and…
Engineer was knowledgeable and professional. Great service 10/10
22 May 2026
Unprompted review
Reply from Sureserve
Alyson Hughes,
We're glad our engineer was knowledgeable and professional. We appreciate your feedback.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Smart meter installed
The engineer, Stephen Howe, was friendly, polite, informative and efficient. The job was done quickly and without any fuss.
22 May 2026
Unprompted review
Reply from Sureserve
Nancy,
We're glad to hear our engineer was friendly, polite, informative, and efficient, completing the job quickly and without fuss. Thank you for your feedback. We will pass this on to Stephen and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Excellent service
Robert from Sureserve went above and beyond to fit my smart meter when I had been badly let down by another company. Robert was very professional and did a tidy job. Fantastic service.
22 May 2026
Unprompted review
Reply from Sureserve
Lynda D,
We're happy to hear our technician went above and beyond to fit your smart meter. We appreciate the professional and tidy service. Thank you for your fantastic feedback!
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Very professional and friendly
Very professional and friendly, cleaned up after themselves, minimal disruption, I was very pleased with the service of getting my smart meters installed.
22 May 2026
Unprompted review
Reply from Sureserve
Paul Lashley,
We're happy to hear you found our service professional and friendly, with minimal disruption during your smart meter installation. We appreciate your positive feedback!
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
James Forde was excellent
James Forde, a specialist installer is one of only 4 people in Scotland who could do my medium pressure meter install. James provided an excellent efficient and informative installation and I consider him to be an outstanding professional. Very happy to recommend him.
22 May 2026
Unprompted review
Reply from Sureserve
John Trainer,
We are so pleased to hear about your positive experience with our specialist installer. It's wonderful to know that our team provided such excellent and informative service. We truly appreciate your kind recommendation. Can you please supply your name, address, postcode and contact details and we will follow this up.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
AVOID!!
AVOID!!! Installed a boiler and left a connection improperly fitted causing a leak and terrible damage. Will not accept any responsibility.
7 April 2026
Unprompted review
Reply from Sureserve
ND,
We are truly sorry to hear about the issues with your boiler installation and the damage caused. We take your feedback seriously. Can you please supply your full name, address, postcode and contact number and we will follow this up.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Stephen was very nice
Stephen was very nice , took care of my things as I had not long decorated went for his dust sheet most appreciated.
22 May 2026
Unprompted review
Reply from Sureserve
Consumer,
We're so glad to hear our team was considerate and took care with your home, especially after your recent decorating. Thank you for your feedback! We will pass this on to Stephen and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Meter exchange
Engineer Owen Ward arrived on time explained work he was to carry out. Completed work efficiently.
21 May 2026
Unprompted review
Reply from Sureserve
customer,
We're happy to hear the work was completed efficiently. We appreciate you sharing your positive experience with us. We will pass this on to Owen and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
James Forde came to my house to change…
James Forde came to my house to change a meter, he was the third engineer to come ( I wasn’t very hopeful) the other engineers talked about how the job can’t be done and to go back to the company. He came, he saw, he fixed! Very impressive!
22 May 2026
Unprompted review
Reply from Sureserve
Safaa Ammar,
We are so pleased to hear about your positive experience! It's wonderful to know that our engineer was able to resolve the issue efficiently. We appreciate you sharing your feedback. We will pass this on to James and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
A bunch of rude charlatans
On 3 occasion they failed to show up. Even worse, when I called to chase it up, they falsely claimed the engineer had attended and that I “wasn’t in”, which is completely untrue.
I’ve now lost three days off work waiting around for appointments that never happened. It’s incredibly disrespectful of people’s time and shows a complete lack of professionalism.
To make matters worse, when I tried to raise a complaint, the staff member I spoke to was rude, dismissive, and spent more time questioning me than actually helping. The whole experience felt dishonest and frustrating.
I wouldn’t recommend this company to anyone. A bunch of rude, lying charlatans who clearly don’t value their customers.
22 May 2026
Unprompted review
Reply from Sureserve
Matt Johnson,
We sincerely regret the multiple missed appointments and the miscommunication regarding engineer visits. We understand your frustration at losing valuable time and the disrespectful experience you described. We are taking your feedback seriously and will investigate these issues to improve our service and staff interactions. Can you please supply your name, address, postcode and contact number and we will follow this up.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Smart meter fitting
We had Dominic C from sureserve around on behalf of Octopus Energy to update our smart meter. Dominic was thorough, meticulous and by the book. All now working and no complaints. Thank you.
21 May 2026
Unprompted review
Reply from Sureserve
techkeshi,
We're so glad to hear your smart meter update was thorough and successful. Thank you for sharing your positive experience with us! We will pass it on to Dominic and his manager.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
Sureserve serviced our boiler on the…
Sureserve serviced our boiler on the 29th of April and put a do not use sticker on it saying they would return asap with the part to repair. Over 3 weeks later we are still waiting numerous phone calls are always met with the same answer “I’ve just spoken to my regional manager and he is chasing up the part. We will contact you when part is in’
They made an appointment with us to come today only for them not to turn up and when we chased them AGAIN were told the same regional manager story we cannot shower or heat the house and they do not care.
We have since been told after ringing them twice in 2days that the part won’t be in until at least 3rd June so that’s gonna be 6 weeks without being able to shower in our own house
21 May 2026
Unprompted review
Reply from Sureserve
customer,
We are truly sorry to hear about the extended delay and the inconvenience this has caused, especially regarding your heating and hot water. We understand your frustration and are actively looking into this matter to expedite the part delivery and repair. We appreciate you bringing this to our attention. Can you please supply your full name, address, postcode and contact number and we will follow this up.
Kindest Regards
Sureserve
SESUK.enquiries@sureserve.co.uk
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