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SupplyHouse.com Reviews 632

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TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 446 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, competitive pricing, and fast delivery. Many people found the products to be of high quality, often identical to original parts, and appreciated the detailed product descriptions. The ordering process is frequently described as easy and efficient, with many consumers highlighting the helpfulness of the staff and the quick resolution of issues. However, some customers experienced issues with damaged or incorrect items upon delivery, with a few mentioning problems with packaging. There were also occasional complaints about high shipping costs for small orders and difficulties with returns, particularly for installed parts. A small number of people reported delays in shipping or issues with tracking their orders.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the incredibly... See more

Product

Customers consistently note positive experiences with product, often praising the wide selection of quality... See more

Price

Reviewers mention positive feedback about price. Customers consistently report competitive and reasonable... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the ease of ordering, fast shipping, and... See more

Service

Customers had positive experiences with service, often highlighting the speed and efficiency of support. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All went very well. I did chat with the representative on line (text). Confirmed correct parts - Blower motor and wheel. Arrived in 2 days. Perfect fit. Identical to original. All cables, color code... See more

Rated 5 out of 5 stars

Stellar experience! I was seeking a specific chuck key for a Milwaukee holehawg drill, that other vendors couldn't seem to source correctly. SupplyHouse knew exactly what I was seeking, and quickly sh... See more

Rated 5 out of 5 stars

I received my order from Supply House and one of the boxes of filters was damaged. Since it was after hours, I contacted their customer service email and sent pictures along with an explanation regar... See more

Rated 5 out of 5 stars

Wow! I have never purchased from this online seller, but I have to say that they are absolutely AWESOME!!! I could not find what I was looking for anywhere on the Internet, but there it was on SupplyH... See more

Company details

Information provided by various external sources

A leading online distributor of plumbing, heating, and HVAC supplies since 2004, SupplyHouse.com carries over 150,000 products from top manufacturers.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

632 reviews

5-star
4-star
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1-star

Replied to 18% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Delivery driver never delivered the package to my address

Delivery driver never delivered the package to me. I had scheduled with the client to install the part tomorrow Friday ( 01/30/26 ) and now I have to justify that the package was never delivered to me.
How do you guys want to make partnership this way ? I can not trust that the package will be delivered to me when it is scheduled to be delivered. Bad service !!!!

29 January 2026
Unprompted review
Rated 1 out of 5 stars

Not reliable

Not reliable! They claimed A “glitch” in their system caused parts to not ship out!

At 1pm I Ordered critical parts to get our boiler (heat and hot water) going. 5 PM is their order cut off time for same day shipping, yet my parts still didn’t ship out. No heat or hot water in the winter. I wish I had ordered from somewhere else.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

I ordered several items

I ordered several items that had to come from different places. They each arrived in great condition, and it was easy to track the various packages. The website is very clear, and invoice copies are easy to find and print.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Got exactly what I ordered great…

Got exactly what I ordered great service and great prices.they had everything in stock.plus fast shipping and I was kept well informed of when my items would arrive.will definitely order from them again thanks to the people who picked and packaged my order.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

A+ Experience.

A+ Experience.. Helpful and knowledgeable sales person. Good price for a brand name replacement part that made installation a breeze and order arrived 2 days before the expected date!
Will definitely purchase from again and recommend to others.

20 January 2026
Unprompted review

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