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SupplyHouse.com Reviews 633

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TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 446 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, competitive pricing, and fast delivery. Many people found the products to be of high quality, often identical to original parts, and appreciated the detailed product descriptions. The ordering process is frequently described as easy and efficient, with many consumers highlighting the helpfulness of the staff and the quick resolution of issues. However, some customers experienced issues with damaged or incorrect items upon delivery, with a few mentioning problems with packaging. There were also occasional complaints about high shipping costs for small orders and difficulties with returns, particularly for installed parts. A small number of people reported delays in shipping or issues with tracking their orders.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the incredibly... See more

Product

Customers consistently note positive experiences with product, often praising the wide selection of quality... See more

Price

Reviewers mention positive feedback about price. Customers consistently report competitive and reasonable... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the ease of ordering, fast shipping, and... See more

Service

Customers had positive experiences with service, often highlighting the speed and efficiency of support. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All went very well. I did chat with the representative on line (text). Confirmed correct parts - Blower motor and wheel. Arrived in 2 days. Perfect fit. Identical to original. All cables, color code... See more

Rated 5 out of 5 stars

Stellar experience! I was seeking a specific chuck key for a Milwaukee holehawg drill, that other vendors couldn't seem to source correctly. SupplyHouse knew exactly what I was seeking, and quickly sh... See more

Rated 5 out of 5 stars

I received my order from Supply House and one of the boxes of filters was damaged. Since it was after hours, I contacted their customer service email and sent pictures along with an explanation regar... See more

Rated 5 out of 5 stars

Wow! I have never purchased from this online seller, but I have to say that they are absolutely AWESOME!!! I could not find what I was looking for anywhere on the Internet, but there it was on SupplyH... See more

Company details

Information provided by various external sources

A leading online distributor of plumbing, heating, and HVAC supplies since 2004, SupplyHouse.com carries over 150,000 products from top manufacturers.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

633 reviews

5-star
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1-star

Replied to 18% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Easy

The rep looked up the old order number and I ordered the part without an issue . Arrived the next day.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

I received my order from Supply House and one of the boxes of filters was damaged. Since it was after hours, I contacted their customer service email and sent pictures along with an explanation regarding the problem with my order. First thing the next morning they had everything taken care of and I received the new filters on Monday.
Affordable prices, great products, and wonderful customer service will keep me coming back.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer experience

Amazing customer experience. Blows Amazon out of the water. I no longer needed a part because it wasn't going to arrive as quickly as I needed. They weren't able to cancel my air shipped order because it was already being processed but they still allowed me a full refund (including the expensive air shipping) - no questions asked. When I called back in for the refund, they immediately knew what I was calling about and had the email send to me with the return mailing slip before I even finished explaining it. Amazing and courteous customer service. Also appreciated that it WAS NOT a foreign call center with people who are often harder to understand and are often slower to comprehend and resolve the issue. Shout out to Ursula and Johanna for helping me.

1 February 2026
Unprompted review

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