I received my order with Supplied Shop in a timely manner. Everything was packaged perfectly. No broken items. I did receive one item with missing parts but it was taken care of by Supplied Shop Custo... See more
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Great company, even better customer service! I've purchased many products from Supplied! The quality of their products have exceeded my expectations. Each time I've reached out to customer service, th... See more
Supplied customer service is #1 in my book!! I have dealt with other companies and they have all been very helpful but Supplied has always gone above and beyond! Products are amazing and if for whatev... See more
I received my first order with supplied, I was missing some items and had one item I was less than happy with the quality. I emailed customer support and quickly got a response from Andrea. She prom... See more
Company details
Written by the company
Supplied gives boutique owners like you access to over 100,000+ wholesale boutique items in one convenient place. Supplied does wholesale differently from other wholesale suppliers you’re probably used to.
Contact info
United States
- help@suppliedshop.com
- suppliedshop.com
Very Helpful and supportive
Members are really supportive and helpful. Also provided detailed information about product where I was little bit vague about my purchase.
16 July 2021
Unprompted review
Andrea was a huge help in helping me…
Andrea was a huge help in helping me figuring out what my password was for this site. I was logging in on my laptop and couldn't figure it out. She patiently gave me helpful hints in remembering what it could have been. I really appreciated her time, help and patience with me this afternoon.
9 July 2021
Unprompted review
Loving Supplied
In my first order I didn’t receive several items. Supplied contacted me to ask about my order, I was surprised at that. I was amazed at the level of awesome customer service. I absolutely love Supplied and the people that work to make it possible for us to have a business. My experience thus far has been nothing short than amazing. Andrea was very attentive and so helpful. I can say I am extremely happy to have this company to work with. Thank you all !!!
30 June 2021
Unprompted review
Reply from Supplied!
Hello Martha! Thank you for your kind feedback, we really appreciate it! :-)
You guy have the best and most helpful…
You guy have the best and most helpful customer Service. My first time shopping with you and my experience was exceedingly awesome.
23 June 2021
Unprompted review
Andrea completely fixed my problem as…
Andrea completely fixed my problem as fast as possible! Great experience and customer service!
23 June 2021
Unprompted review
There were a couple things missing
There were a couple things missing in my order but for some reason we’re on pack slip. I told Irish with customer service and she very gladly gave me a refund. Customer Service works so hard with so much to do I don’t see how they can get it all done!! KUDOS TO EVERYONE IN CUSTOMER SERVICE!! Best I’ve ever had to deal with!!
23 June 2021
Unprompted review
Contacted customer experience and…
Contacted customer experience and Andrea was able to solve my problem and was super knowledgeable
22 June 2021
Unprompted review
Andrea Santos
Andrea Santos, is a very friendly and quick to help my situation. I'm really happy she could help me with my order. This is the best customer service I've had yet!
5 June 2021
Unprompted review
Supplied has great prices...
Supplied has great prices and good product. But their customer service is FANTASTIC! I love working with this company!
4 June 2021
Unprompted review
Andrea was amazing!
Andrea was amazing!! I had a duplicate account apparently and thought I was losing my mind as my orders weren’t matching up. She quickly figured out the problem and had it solved in a jiffy!! Super pleasant and friendly while we got to the bottom of the issue. SO glad she was the one who answered my chat!!
24 May 2021
Unprompted review
Awesome no complaints
18 May 2021
Unprompted review
Excellent
We had communication issues in the beginning but company went out of it way to resolve. Thanks suppliedshop.
18 May 2021
Unprompted review
Reply from Supplied!
Final Update:
Hi Tiffani,
I'm glad we were able to resolve all the issues! We strive to provide an excellent experience for all of our customers. If you have any other concerns or issues, please feel free to reach out to our team via live chat or email at any time!
Thanks,
Supplied Team
Update:
Hi Tiffani,
FedEx shows that they delivered your items today. Please note that our standard delivery timeframe is 2-3 weeks.
Thanks,
Supplied Team
Original Response:
Hi Ty,
Can you provide us with more information on your order number? We take our customer service very seriously and all emails are responded to within 1 business day or less. According to our logs, we haven't missed any emails on our end, so I'd like to investigate on how/why your emails were unanswered.
Thanks,
Supplied Team
Unreliable and untrusted place to buy…
Unreliable and untrusted place to buy wholesale merchandise. It takes too long to receive shipments, tracking information is not accurate or even real. Best avoided.
Thousands of satisfied customers? I did not see a 5 star rating, and now I know why, obviously something did not go perfect for many other buyers.
I placed my order on April 19,2021 with a delivery date of May 15. FedEx can’t even acknowledge receipt of the package on May 17th, what a joke! Package was marked shipped and after that, emails were received with a “sorry to hear there were problems” line...I had not received the package, how did you hear there were problems?.
Feel free to investigate why you got processing issues that need to be resolved to earn 5 stars.
17 May 2021
Unprompted review
Reply from Supplied!
Update:
We would need an order number or some way to identify who you are to investigate what happened to your order. Could you please send an email to help@suppliedshop.com or respond to the Trustpilot request for more information so that we may resolve the issue for you?
Thanks,
Supplied Team
Original Reply:
Hi There,
We've requested more information on your order, through Trustpilot, so that we may further investigate your order and resolve any issues.
Our standard delivery window is 2-3 weeks from order placement. There were some delays in late April (which were clearly communicated on the website, as well as via transactional emails).
All orders are shipped internationally, with FedEx being the domestic last-mile carrier, so the tracking information is very real - I'd really like to know more from your perspective here.
We have an active Facebook community with thousands of very happy customers. We take our service very seriously and investigate every negative experience thoroughly, both to fix and keep improving our service offerings.
Please do reach out to us with your order details so that you can take full advantage of our 100% satisfaction guarantee.
Thanks,
Supplied Team
Great Customer Service!
Irish has been wonderful! Always keeping me up to date with my orders statuses and has been very patient and understanding of my questions and concerns. Thank you Irish & Supplied! I will definitely keep more orders coming your way. ♥️
14 May 2021
Unprompted review
Great customer service!!
Andrea was able to help me to cancel duplicate orders. She did it promptly with out asking a lot of questions. She was super friendly in our chat.
13 May 2021
Unprompted review
My questions were answered very quickly…
My questions were answered very quickly and with much friendliness! I highly recommend!
12 May 2021
Unprompted review
Great Site for brand new wholesale buyers
I ran across this website by a Google search looking for retail items for an Automobile Mechanic shop waiting room. We have a large comfortable area for customers to wait while their cars are being repaired. I have an area where I could set up a shelf to put items for sale (I don't really know what yet. lol)
Terry's already has a business license to sell automobile parts, so the tax permit we already have should be fine.
I asked in a chat for some ideas, and the person responded immediately and I felt like this site has people that work in it (like a physical store) to point us in the right direction for the products we need.
Thank you!
-Becky
12 May 2021
Unprompted review
1st time ordering with them
1st time ordering with them, and my last time!!
Order was placed 4/18 still haven't received anything! I was provided with a tracking# that all it shows is "label created" it's been like that for a week already! The advertisement for
2-3 weeks delivery is false!!
I've been emailing"customer service" and all they responded is BS!!
10 May 2021
Unprompted review
Reply from Supplied!
Hi Johanna,
Sorry to hear that your experience with Supplied has been less than stellar.
We have been experiencing some delays due to a large volume of orders in April. Normally it takes 10 days to consolidate your order from all the factory partners your items come from, then shipping takes around 7 days. So under normal circumstances, our delivery timeframe is 2-3 weeks.
Currently we're expecting to clear the backlog completely this week, so your order should ship this week if it has not already.
I've sent a request for more information from you so that I can follow up on your case and resolve any issues that you may have.
Thanks!
Supplied
Great and fast to resolve the problem!!
8 May 2021
Unprompted review
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