Supernova Asbestos Surveys & Fire Safety Reviews 

780
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 254 reviews, reviewers overwhelmingly had a great experience with this company. Customers appreciate the remarkably fast scheduling, efficient handling, and prompt delivery of property evaluations. People frequently mention that the staff members are exceptionally professional, polite, and thorough during on-site visits. Consumers also find the overall communication clear, reassuring, and very easy to follow throughout the entire process. Some reviewers were not happy with communication delays regarding unanswered emails and general customer support inquiries. A few consumers additionally noted unexpected issues regarding documentation details, tracking numbers, and post-assessment follow-ups. Others mentioned that handling queries sometimes required extra effort to get clear answers.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting quick turnaround times and professional... See more

Staff

People report positive experiences with staff, highlighting that team members are consistently polite,... See more

Response time

Customers consistently note positive experiences with response times, highlighting the prompt delivery of... See more

Customer service

Clients share positive opinions on customer_service, consistently praising the friendly, helpful, and... See more

User experience

Users describe positive interactions with user_experience, highlighting that the overall process is smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As someone who knows little about asbestos surveys, I found this business helpful in the planning of the survey. From setting the survey date to receiving the final report, it all happened in a ti... See more

Rated 5 out of 5 stars

Fantastic service. At initial enquiry all of our questions were answered promptly and the survey options were clearly explained. Calumn our surveyor was polite and professional and explained everythin... See more

Company replied

Rated 5 out of 5 stars

Supernova carried out re-inspections for Fire Risk Assessments to our buildings, 2 blocks of flats. Their service is extremely good and fast. They made sure all the necessary checks were done. Thei... See more

Rated 5 out of 5 stars

Very quick response Only emailed Friday evening Quoted confirmed job done Monday Expecting a big delay in the work we needed to do No hesitation recommending them Oh by the way Cost was good as... See more

Company replied


Company details

  1. Asbestos Testing Service
  2. Fire Protection Consultant

Written by the company

We carry out asbestos surveys and fire risk assessments across London, Essex, Hertfordshire, Kent, Sussex , Surrey and nationwide


Contact info

4.8

Excellent

TrustScore 5 out of 5

780 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(780)

249 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would highly recommend

Would highly recommend! Ryan came to do my fire risk assessment, he was very friendly, helpful and knowledgeable! He will be glad to know I have two new fire extinguishers (the right ones) on the way! Will definitely use again in the future!

25 July 2026
Rated 5 out of 5 stars

I’ve used Supernova Asbestos Survey…

I’ve used Supernova Asbestos Survey Company on several occasions now, and every experience has been excellent. Their team is professional, reliable, and always provides a prompt, efficient service. Communication is clear throughout, and the reports are thorough and delivered quickly. I wouldn’t hesitate to recommend them to anyone needing an asbestos survey. Great service every time!

20 July 2026
Rated 5 out of 5 stars

We had a ln asbestos survey done on our…

We had a ln asbestos survey done on our 1950s bungalow. The guy who came out was professional and very tidy after he took samples, insuring the taken area was covered with the correct covering.
The report was sent via email and it was reassuring to know the areas with asbestos was very low.

19 December 2025
Rated 5 out of 5 stars

Flawless from start to finish

Flawless from start to finish, booked on the Friday for a fire assessment and asbestos report and they arrived the next Wednesday with both reports back in 2 days by that Friday.

Ryan was incredibly friendly, down to earth, genuine and arrived on time.

The price for both assessments was the same as other companies just for the 1.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

A good job quickly completed

As someone who knows little about asbestos surveys, I found this business helpful in the planning of the survey. From setting the survey date to receiving the final report, it all happened in a timely way.
The report was understandable even by a layman like myself.
A good job for a reasonable price, which put my mind at ease in buying a property.

15 July 2026

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