Superladystar Reviews 

5,274
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 749 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning footwear designs, noting that the products are beautifully crafted, match the online pictures perfectly, and feel exceptionally comfortable for daily wear. Many buyers also mention the surprisingly fast delivery times and how well-packaged their purchases safely arrive at their home. However, some customers also noted that sizing can occasionally be inconsistent across different styles, making it tricky to secure the ideal fit without exchanging items. A few reviewers additionally mentioned unexpected delays with international shipping from overseas and expressed frustration regarding difficult return processes.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the beautiful designs, comfort, and... See more

Quality

Users describe positive interactions with quality, noting that the products are beautifully made and exactly... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages frequently arrive quickly and... See more

Order

Customers had ambiguous experiences with order, reflecting a wide range of differing opinions. Many consumers... See more

Service

Consumers find service to be positive and consistently good over multiple purchases. Reviewers highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The boots sold themselves. They are so gorgeous how could I not buy them? Reading the reviews and seeing orders did arrive, and people were extremely happy with their orders, helped reassure me that... See more

Rated 5 out of 5 stars

When you order you feel like youre ordering from a U.S company, it soon becomes apparent that your product is coming from China! Alarms bells instantly start ringing! Also it takes around a month from... See more

Rated 5 out of 5 stars

Delivery was a lot quicker than I expected. Boots arrived well packaged & were beautiful! Tracking Info was a little sketchy - just stated "in transit" until it turned up, but otherwise no complain... See more

Rated 5 out of 5 stars

As usual the site is easy to choose and order from, shoes arrived on time and in perfect condition. The ombre effects of blues topinks is so uplifting, like waering Spring on your feet. The fit is gre... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Women's Shoes, Handmade Real Leather Boots & Sandals, Bohemian Boots & Sandals, Splicing Pattern Block Zipper Ankle Boots, Soft And Comfortable, Handmade High-quality Bags.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 4% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(5,274)

781 reviews in the last 12 months

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Rated 5 out of 5 stars

Boots too small? No Worries!

I had ordered a pair of boots, and the sizing is not the same as the US. I am usually a 10.5 US but the EU versions don't support half sizes. I contacted the company and they worked with me to get the next size up with little interruption and great customer service.

6 July 2026
Unprompted review
Rated 1 out of 5 stars

Strong Odor!

When I received my order the shoes had a strong chemical odor. I emailed Superladystar and was told to leave the shoes in a well ventilated area for 1 to 2 weeks. This did not work. When I asked for a return, they did not pay for shipping and shipping to Hong Kong was very expensive. They refunded $35 instead of $88. If you order from them, be aware that the return process is very difficult and costy and their shoes have a strong odor.

21 July 2026
Unprompted review
Rated 4 out of 5 stars

The sandals are absolutely gorgeous

The sandals are absolutely gorgeous - exactly what they looked like on the website.

Also, the size is perfect - size 38 (or UK size 5).

I was surprised about how long it took for delivery, and that's the only reason I've only put 4 stars.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

These boots always get admiring comments

These boots are so cute and very comfortable. I always get comments on them. They pair perfectly with jeans or any neutral casual pants. They have a soft velvety liner, and the zipper seems to be of good quality. I have not had them long, but they seem to be well made.

The order took a bit to arrive, but not super long. (I ordered on 6/21 and got them about 7/10) I did have to leave the boots on my back porch for a few days to let the smell of the leather dye abate. But that is my only negative comment. (And what a "first - world problem that is - having to let freshly dyed adorable leather boots air out! - can you tell how spoiled we all are??!!)

9 July 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love my boots

I absolutely love my boots! I really hope they don’t loose their quality like May other companies do. They are so beautifully crafted and are super comfy.

They didn’t take Tok long to arrive, but international shipping takes longer than local.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Great looking shoes

The guidance on the site regarding what size to order was great, it meant the shoes ordered fitted. They look wonderful, so colourful, matching your pictures on the website. Tracking of the order in its transition from manufacturer was most useful.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Cutest pair of heels I ever bought!!

Cutest pair of heels I ever bought!!! I get so many compliments when I wear them. And not only are they cute but they are comfortable too!!! The heel support makes them comfortable to walk in

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful shoes

I received my beautiful shoes faster than what I expected. The shoes are true to size and appear to be well made. Love these shoes!

25 June 2026
Unprompted review
Rated 3 out of 5 stars

Poor customer service

Ordered two pairs of shoes. One pair fit, but only because they were a sandal with an elastic back. The loafers were too big. I ordered a size five. They sent an EU 36 which they said is equivalent, but it is not. They said to return them I would have to pay shipping to Hong Kong. I did not want to exchange them because I do not trust their sizing. They finally offered a partial refund.

13 July 2026
Unprompted review

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