I ordered 2 pairs of sunglasses which was supposed to be 7 - 10 business days and on the shop app it says they are still preparing the order . It’s been almost 3 weeks . I just want my sunglasses p... See more
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I wish I knew its a Chinese company after falling victim to 1 few years ago now they use other platform to scam people, 2 pairs of glasses before Christmas hoping to rock my holiday but I guess they p... See more
Company replied
I requested the cancellation of an order made by error right after I've set it yesterday. Unfortunately many links doesn't works on their page, included the refund form which in their words is the onl... See more
I ordered three pairs of sunglasses. They were all sent separately, the first two arriving weeks apart and the third never arriving. Why they weren't sent as one package who knows? When I advised... See more
Company replied
1.6
Bad
1K reviews
Hasn’t replied to negative reviews
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Great products
Great products, great prices and excellent customer services. Highly recommend them!
21 August 2019
Unprompted review
Reply from Sunvoss
Hello, Sebastian!
Thank you for your compliments and appreciation of our products and store. We are also grateful for your recommendations. Hope that we'll see more reviews coming from you soon! Have a great day!
The customer service is great
The customer service is great. I received emails alerting me about the progress of my order and thanking me for the purchase. Most importantly Sunvoss offers high quality sunglasses.
21 August 2019
Unprompted review
Reply from Sunvoss
Hi Kofi!
Thank you for your feedback and a 5-star rating. We appreciate that you are very satisfied with the support we provide. It's our pleasure to update you the latest status of your ordered item.
Have a nice day!
great customer service
Glasses turned up faulty and sunvoss gave me a 100% credit voucher to exchange them
20 August 2019
Unprompted review
Reply from Sunvoss
Hi, Mr. Andy!
We are glad that you were assisted properly by our Customer Support Team and that you are satisfied with the assistance provided to you. We hope that you will like the new sunglasses you purchased using the voucher given. Should there be any concern, don't hesitate to contact us back. Have a nice day!
Shamefully bad service. Suspected scam
Shamefully bad. Product has never arrived and at this point I've lost confidence. My order was placed on June 12th, order no# SV64265. The order confirmation email has the correct delivery information. As of Aug 20th, 2019 i have nothing except email exchanges and a reoccurring email from the post office indicating my item is out for delivery. This delivery has never happened and appears to come whenever I send an email to SunVoss customer service. They indicate they are not responsible once the item is delivered to the post office which is something I'm unable to verify. I've requested a refund several times however the exchange is going no where. I've lost confidence and think the operation is a scam.
20 August 2019
Unprompted review
Reply from Sunvoss
Hi, Juewett!
We are truly sad and sorry about your experience and all the inconvenience and frustration this has caused you. We understand your situation and would like this to be rectified. We recently sent an email about your concern and would appreciate your response to it. We will keep an eye on this and will assist you hand on hand. Hope you'll cooperate with us.
Great design
Great design, affordable price and great customer service.
20 August 2019
Unprompted review
Reply from Sunvoss
Hi Ken,
We are very happy that you have liked our stylish sunglasses and also for giving compliments about our affordable prices and great customer services.
Please do have a nice day!
Great customer service and knew exactly…
Great customer service and knew exactly what i was looking.
20 August 2019
Unprompted review
Reply from Sunvoss
Hi Casey,
Thank you for shopping with us as well as leaving a wonderful review and feedback on our great customer services.
Have a nice day!
Swagger for less
Great prices, AWESOME looking glasses - Like you're getting to wear a $1000 pair for the price of a meal.
19 August 2019
Unprompted review
Reply from Sunvoss
Hi Sam,
Thank you for all the compliments and appreciations towards our stylish sunglasses and the affordable price of our items.
Have a nice day!
Just made a purchase
Just made a purchase, but I recieved a response to my comment on IG almost instantly. Happy with the service level so far.
19 August 2019
Unprompted review
Reply from Sunvoss
Hi Norm,
We truly admire such genuine customers like you, we are very thankful for leaving us this great review and feedback.
Have a nice day!
A few minor adjustments
I think you just need to add some more pictures of people wearing the products you're selling and maybe take some better-looking photos of the products.
19 August 2019
Unprompted review
Reply from Sunvoss
Hi Lathan,
We admire you taking the time to leave us this review. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out anytime with any further comments or suggestions you wish to share.
You are doing good jobs to us,continue…
You are doing good jobs to us,continue doing that to many people whose giving you business .Keep it up!!!!!!!!!
19 August 2019
Unprompted review
Reply from Sunvoss
Hi Omar,
Thank you for taking the time in leaving us a positive review. We are optimistic that once you receive your item, you will definitely love it!
Have a nice day!
Amazing
The store is literally amazing and simple, and by simplicity I mean that everything is pretty much clear, Furthermore the prices are reasonable and good for some crazy looking sunglasses.
Wish you all the best and please continue this amazing job
18 August 2019
Unprompted review
Reply from Sunvoss
Hi Hamad,
You're very welcome for our services. You are our customer so we value your satisfaction and experience with us. We would also like to thank you for purchasing with us and complimenting our store. We can't ask for more from you. We hope to hear from you soon when you have your orders!
Have a great day!
I am impressed by the level of customer…
I am impressed by the level of customer service from Susan and her dedication to the growing up of the business. I ordered a sunglass and I awaiting for it to be delivered. I will surely come back to order more. Thanks.
18 August 2019
Unprompted review
Reply from Sunvoss
Hi there,
It was our honor receiving such a marvelous review from a valued customer like you! We always put customer experience and satisfaction is our top priority.
Have a nice day!
Product arrived within 20 days
Product arrived within 20 days! Good customer service and I am very happy with the product quality and look!
17 August 2019
Unprompted review
Reply from Sunvoss
Hi James,
We are glad that you were able to purchase what you want most among our various stylish sunglasses. We are delighted that you liked them!
Have a nice day!
Very easy to use website with no hassle
17 August 2019
Unprompted review
Reply from Sunvoss
Hi Dan,
You are our customer so we value your satisfaction and experience with us. We would also like to thank you for purchasing with us and complimenting our store.
Have a nice day!
Excellent
If you are looking por sunglasses Sunvoss is the best option! I'm looking forward to my order and I know it will be fine.
A great company!
16 August 2019
Unprompted review
Reply from Sunvoss
Hi Luis,
Thank you for taking the time to share your thoughts and experience with us.
Amazing glasses
Just an amazing company with awesome looking glasses, cant recommend sunvoss enough!
Love the quality and the looks and so far no problems whatsoever.
16 August 2019
Unprompted review
Reply from Sunvoss
Hi there!
Thanks for leaving us such a wonderful review! We are glad that you loved our products and services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. We look forward to serving you again in the future!
Great website easy to navigate.
16 August 2019
Unprompted review
Reply from Sunvoss
Hello there!
You are our customer so we value your satisfaction and experience with us. We would also like to thank you for purchasing with us and complimenting our store.
Reply from Sunvoss
Hi there!
We really appreciate the compliments you've provided in this review. This positive feedback means a lot to us and knowing that you will purchase more makes us even happier.
the service was fast and great customer…
the service was fast and great customer service and online .
15 August 2019
Unprompted review
Reply from Sunvoss
Hi there!
Thank you for taking the time to share your thoughts and experience with us. Thank you also for the compliments you've given. We really appreciate it so much. We hope you receive them soon!
Very professional and boutique…
Very professional and boutique approach. Well done. 👍.. 😉
15 August 2019
Unprompted review
Reply from Sunvoss
Hello there!
It was an honor having you in our store. Thank you so much for choosing to shop in Masorini! We appreciate the time you spent with us. We hope to see more of you soon!
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