I ordered 2 pairs of sunglasses which was supposed to be 7 - 10 business days and on the shop app it says they are still preparing the order . It’s been almost 3 weeks . I just want my sunglasses p... See more
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I wish I knew its a Chinese company after falling victim to 1 few years ago now they use other platform to scam people, 2 pairs of glasses before Christmas hoping to rock my holiday but I guess they p... See more
Company replied
I requested the cancellation of an order made by error right after I've set it yesterday. Unfortunately many links doesn't works on their page, included the refund form which in their words is the onl... See more
I ordered three pairs of sunglasses. They were all sent separately, the first two arriving weeks apart and the third never arriving. Why they weren't sent as one package who knows? When I advised... See more
Company replied
1.6
Bad
1K reviews
Hasn’t replied to negative reviews
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Excellent customer care and value for…
Excellent customer care and value for the money in all items.
14 August 2019
Unprompted review
Reply from Sunvoss
Hi there!
We are glad that you had an excellent experience shopping with us and with our customer service. We couldn't ask for more other than your satisfaction. Hope we hear more from you. Thank you!
Blown away, Fantastic!
Blown away by the additional follow up service I received by this company. They have gone completely above and beyond what is usually expected from a retailer. Highly recommended.
14 August 2019
Unprompted review
Reply from Sunvoss
Hi Tyler!
Thank you so much for the 5-star review and honest feedback. We are very happy because you are very satisfied with the service we offered. Rest assured we will continue to update you the latest status of your ordered item.
Have a nice day!
Everything went nice & smooth
14 August 2019
Unprompted review
Reply from Sunvoss
HI Kaarel!
Thank you so much for the time sharing your experience. We are very happy that placing an order was very easy for you.
Have a nice day!
Not recommended
I ordered sunglasses and now they say it's not possible to send them to Germany, even shipping to Germany was offered. Instead I should provide an address outside Germany. What stupid stuff is this? Never heard about this. And the biggest joke is, that, if I can't provide an address outside Germany, I shall order different sunglasses from the website. But I ordered sunglasses from this website because I wanted exactly these glasses. I told them that I don't have an address outside Germany and that I don't want to order different glasses. I got the same email back as before, no try to fix this problem.
13 August 2019
Unprompted review
Reply from Sunvoss
Hello there!
We understand the frustration you're having now. Upon checking here, you are currently being assisted by our Customer Support Team to address this issue with reference ticket number 2656887. We humbly suggest responding to the email so that this can be fixed as soon as possible. We do hope for your kind understanding and cooperation with this matter.
Very good sunglasses
Very good sunglasses, durable and no problems with delivery👍👍
13 August 2019
Unprompted review
Reply from Sunvoss
Hi, Michael!
We are glad that you are good with the terms and conditions in our shop. May you have patience in the delivery of your sunglasses and may you enjoy using it. Have a nice day!
Sunglasses
Very easy to select product and pay. Saw what I wanted right away and bought it.
12 August 2019
Unprompted review
Reply from Sunvoss
Hi, Will!
Indeed our website is easy to navigate and have a lot of styles to choose from. Glad that you saw what you wanted right away. May we hear from you again once you receive them or when you purchase again! Have a nice day!
Excellent service
Excellent service, fast response when you have question. Amazing experience.
12 August 2019
Unprompted review
Reply from Sunvoss
Hello, Alvinio!
Thank you for choosing to purchase in Sunvoss. May you enjoy your sunglasses and use them in your everyday style. Hoping for your patience. Have a great day!
Fast Notification
You’re fast in sending Notification on the status of my order. Others took more than two weeks to send Notification. I’ll recommend you to my friends and relatives. Thanks
12 August 2019
Unprompted review
Reply from Sunvoss
Hello, Frank!
We are happy that you liked the customer service that you experienced. Hope that you enjoyed shopping with us and chose the best sunglasses that suits your style. May you have patience in the delivery of your parcel. Have a great day!
Your product are great
Your product are great, splendid and am despirate to recive mine. Thanks
12 August 2019
Unprompted review
Reply from Sunvoss
Hello there!
Thank you so much for the very positive review you've provided for us. It means so much to us.
Good experience of online purchase.
There is big range of stylish sunglasses. And easy way of selecting. I feel there should be mention delivery time before completion of order as well. Over review i can share after receiving my order. Thank you
12 August 2019
Unprompted review
Reply from Sunvoss
Hi there!
Thank you so much for the very positive review you've provided for us. It means so much to us. We hope that you'll have another smooth experience with your purchase.
Purchasing my beachcomber sunglasses
Purchasing my beachcomber sunglasses at SunVoss was a great experience! Everything was fast and easy, I will definately buy again here and strongly recommend it!
12 August 2019
Unprompted review
Reply from Sunvoss
Hi there!
Thank you for the very positive comments you have for our shop.
Site is fast,so many good sunglass…
Site is fast,so many good sunglass options,i hope products are well built too.
May it be easy for you Sunvoss team!
12 August 2019
Unprompted review
Reply from Sunvoss
Hi there!
Thanks for your review. We would love to hear more about your experience so that we can use your valuable feedback to deliver an even better experience next time. Please reach out anytime with any further comments or suggestions you wish to share.
I haven’t received the product yet but…
I haven’t received the product yet but the fact that they make the postage free even though my order must be coming from across the pond is a nice gesture.
11 August 2019
Unprompted review
Reply from Sunvoss
Hello there!
We admire you taking the time to leave us this wonderful review, It's a pleasure to hear it from our valued customer.
Beautiful glasses and great prices
Beautiful glasses and great prices. I'm a fan!
10 August 2019
Unprompted review
Reply from Sunvoss
Hi there!
Thank you so much for the very positive review you've provided for us. It means so much to us. Please reach out anytime with any further comments or suggestions you wish to share.
Reply from Sunvoss
Hi there!
You are our customer so we value your satisfaction and experience with us. We would also like to thank you for purchasing with us and complimenting our store.
there are many choices and the product…
there are many choices and the product is original.
I am waiting to receive my order to see if the quality is good and the delivery is going well.
9 August 2019
Unprompted review
Reply from Sunvoss
Hello there!
We admire you taking the time to leave us this wonderful review, It's a pleasure to hear it from our valued customer. We hope you'll get your items soon.
The sunglasses was too small and it's…
The sunglasses was too small and it's not looking same on the picture. Don't buying sunglasses there.
9 August 2019
Unprompted review
Reply from Sunvoss
Hi there!
We apologize if the item didn't meet your expectations, may we please have your order number and the email that you use during purchase for us to assist you right away. Thank you for your kind understanding.
Hi thank you
Thank u for your cooperation and for your follow up and mailing me
Thank u
9 August 2019
Unprompted review
Reply from Sunvoss
Hello there!
Thank you for taking the time to share your thoughts and experience with us.
Good Experiance
I thought that your website was very easy to use, and was able to process my order in less than 5 min. Definitely going to order from you guys again.
9 August 2019
Unprompted review
Reply from Sunvoss
Hi there!
You are our customer so we value your satisfaction and experience with us. We would also like to thank you for purchasing with us and complimenting our store.
Very cool sunglasses
Very cool sunglasses, big eye catching lenses, good price and excellent service. Very unique summer style that will make you stand out in the crowd!
8 August 2019
Unprompted review
Reply from Sunvoss
Hi there!
Thank you so much for the very positive review you've provided for us. It means so much to us. We hope that you'll have another smooth experience with your purchase.
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