Bit of a mixed bag here, ive used this company for 2 transfers, so 4 trips in total. First 3 were excellent, drivers professional, arrived on time and had a great journeys so would say it was excellen... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Due to delays at Faro passport control we had to wait 45 mins for our transfer after coming into the arrivals hall. However this was because the transfer company staff were looking after other custome... See more
Easy booking online, unfortunately had to wait around 15 minutes longer than we wanted to as the pick up wasn’t at the airport. All the coaches had left by the time we departed. Return journey was spo... See more
I have used SunTransfers for many years when travelling abroad. Their service is excellent and they are reasonably priced. The drivers are always on time and polite. Great to have your own private tra... See more
Company details
Written by the company
Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.
Best Price Guarantee
We make sure we offer you the best prices and will beat any comparable offer
Our best price guarantee is subject to the terms and conditions set out on our Best Price Guarantee claim form.
Contact info
Crta. de l'Estartit, 143 - 145, 17257, Torroella de Montgri, Spain
- +34 930 46 73 98
- info@suntransfers.com
- suntransfers.com
4.3
Excellent
46K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
USE AT YOUR OWN RISK
Shocking service and even worse communication. Our driver left the airport without collecting us on arrival in Palma. Yes, we arrived late to the taxi due to issues with the carousel, but I communicated this to the driver by WhatsApp message within 7 minutes of him confirming arrival to collect us, and again 7 minutes later followed by 2 phone calls. All these messages went unanswered by the driver. Then had an unhelpful conversation with a lady in the Sun Transfers office who said we were a "no show" and the driver wouldn’t come back for us. Neither would she send us a new taxi or pay for the local taxi we then had to use. Note that a local taxi from the airport cost us less than 20euro (each way) a total of 40 euro. Sun transfer fee was over 110 euros, clearly daylight robbery. Due to their utter uselessness, I cancelled the return taxi to the airport 5 days later, had an email stating they acknowledged the cancellation, BUT still the driver turned up at out hotel and i had no less than 6 calls asking where are where! I have asked them to refund the outrageous fees they have charged, but I have no doubt they will ignore that as well. USE THIS COMPANY AT PALMA AIRPORT AT YOUR OWN RISK.
1 June 2026
Reply from Suntransfers.com
Dear Mr Stokes,
Thank you for your comments.
We truly regret the inconvenience you encountered and understand the frustration that can arise when a transfer service doesn't meet your expectations. Please accept our apologies, as this situation does not align with the high level of service we aspire to deliver.
To ensure we address your concerns thoroughly, we recommend reaching out to us at info@suntransfers.com if you haven't already. This will allow us to conduct an appropriate follow-up on your experience.
Once again, we extend our apologies for the inconvenience you experienced.
With our best wishes we remain,
Nicolle
Customer Experience Specialist
Expensive transfer due to lost luggage
Prior to yesterday (5/31/2026) I’ve always enjoyed Suntransfers. I’ve used them for many transfers on European vacations. Yesterday our luggage did not arrive with us in Lisbon. I sent a message through What’s App to the 3rd party travel organizer (Curiosity Transfers) we were delayed. While we were waiting in line to file a lost luggage report, I received a message that we were beyond the customary 1 hour wait time and our ride was cancelled. We could continue for an additional price. I agreed. The price quoted was more expensive than the original price I paid. I might not be so upset about this if a particular driver was waiting for us. This is not how transfers work in Lisbon. We had flown into Lisbon 10 days prior and also used Suntransfers/Curiosity Travel. In Lisbon, there are many transfers arranged by this combination of companies. 10 days prior, I arrived at the meeting location for my transfer, and we had to wait for the organizer to return (7-10 minutes). She returned, made some communications, and sent us to meet a driver within another 10 minutes. They had many passengers arriving during the day, and drivers kept coming. I didn’t have an issue with all of this, until there was no grace and an expensive extra charge for us being about 15 minutes late (due to lost luggage) and knowing there wasn’t a specific driver waiting for us that wasn’t earning money during that time. That would be a completely different situation. I agreed to the cancellation and called Uber for a fraction of the price. The Uber experience was wonderful! I’m really disappointed with Suntransfers.
31 May 2026
Reply from Suntransfers.com
Dear Ashley,
We wanted to take a moment to express our gratitude for leaving a review.
We regret the inconvenience you encountered since we fully understand the frustration that arises when a transfer service does not go as smoothly as expected.
Your feedback is important to us, and we would appreciate it if you could contact us at info@suntransfers.com if you haven't already. This way, we can conduct a detailed follow-up on your experience.
Once again, we extend our apologies for the inconvenience you experienced. We truly hope to have the chance to deliver a more satisfying transfer experience on any future occasions.
Sincerely,
Nicolle
Customer Experience Specialist
Been using ST for years
Cannot remember how many times I’ve used Suntransfers all over the world, this was a great experience, excellent value for money and will continue to use thier services.
31 May 2026
Very professional team
Very professional team
Everything it was perfect from the begging to the end
Very good conversation
Thank u for everything
1 June 2026
Unprompted review
Not up to the usual standard
Not up to the usual standard. Too small a vehicle. A driver who needed satnav to find Nice airport.
1 June 2026
Reply from Suntransfers.com
Dear Customer,
We genuinely appreciate that you took the time to evaluate us.
Our main focus is on delivering positive transfer experiences and we regret to hear that we failed to do so this time. Your review has been shared with the relevant department to help us continue improving our services.
It is our sincerest hope that you will give us a second opportunity so that we can restore your trust.
Kind regards,
Nicolle
Customer Experience Specialist
Driver was waiting for us at the…
Driver was waiting for us at the airport. Stress free transfer
1 June 2026
The driver was waiting for us with a…
The driver was waiting for us with a clear notice showing our name
1 June 2026
Superb
Superb! Out of the airport in less than 10minutes and on our way to hotel. Brilliant service highly recommend.
30 May 2026
Driver waited for our slightly delayed…
Driver waited for our slightly delayed flight and luggage retrieval. Great communication and fantastic value. Would recommend and use again
1 June 2026
Great pick up from airport and drop to…
Great pick up from airport and drop to hotel and back again. Seamless and on time
31 May 2026
Easy to book
Easy to book. Drivers on time and were very friendly. Would definitely recommend and use again
31 May 2026
All perfect .
31 May 2026
Transfer Murcia airport to Villa Martin 13/05/26
Excellent from the moment I booked to the moment we got the transfers back , both on time , very polite and very informative .
31 May 2026
Everything was on time that's way I…
Everything was on time that's way I give 5 🌟 but the driver from airport to hotel all he wanted was tips and asked why we were not tipping him the lady that drought use back was so nice and very good at her jod and got a tip without asking
31 May 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.