Sunnamusk London - Bluewtaer Reviews 134

TrustScore 5 out of 5

4.9

PKWY, DA9 9ST Dartford, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

As always, Siddika was amazing. Very helpful, patient and knowledgeable. Every time i have been there, she has been so helpful. All the staff at Bluewater were polite, never came across as pushy snak... See more

Company replied

Rated 1 out of 5 stars

Bought a bottle of ALLURING EMPRESS in blue water on Saturday 06/07/2024 and am very disappointed,the tester in the shop was great but mine doesn’t even last an hour I live about 80 miles away from th... See more

Company replied

Rated 5 out of 5 stars

Second time visiting Sunnamusk at Bluewater and the staff are always so helpful and attentive. Good range of products and I can always find what I’m looking for with their help. Service here just fee... See more

Company replied

Rated 5 out of 5 stars

Beautiful , unique, perfume . I absolutely love sweet escape . My new favourite scent. The shops and assistants are a delight ..both my sister and I bought our scented oil perfumes and my young niece... See more


Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier
  3. Cosmetics Store

Written by the company

Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.


Contact info

  • PKWY, DA9 9ST, Dartford, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

134 reviews

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1-star

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Rated 5 out of 5 stars

Assistant was really helpful received…

Assistant was really helpful received 20% discount the fragrance I bought is gorgeous

25 May 2026
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Reply from Sunnamusk London - Bluewtaer

Dear Jacqueline

Thank you for your lovely feedback. We’re thrilled to hear our assistant was really helpful and that you were able to enjoy a discount on your purchase. We’re delighted you love your fragrance!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Really good customer service!

Really good customer service!

14 May 2026
Sunnamusk London - Bluewtaer logo

Reply from Sunnamusk London - Bluewtaer

Dear Mil.B

Thank you for your wonderful feedback. We’re delighted to hear you received really good customer service!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Lovely welcome when entering your shop…

Lovely welcome when entering your shop help full staff the whole experience was very good

13 May 2026
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Reply from Sunnamusk London - Bluewtaer

Dear Lynne

Thank you for your lovely feedback. We’re thrilled to hear you received a warm welcome and found our staff helpful. It’s wonderful to know you had a very good experience with us!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Sunnamusk fragrance oil

I am absolutely impressed! Exceptional customer service, a truly high level of professionalism, an amazing variety of fragrances, and outstanding quality. I purchased perfume oils, and the scent is simply incredible—people around me literally turn around and ask what perfume I’m wearing. Highly recommended!

4 May 2026
Sunnamusk London - Bluewtaer logo

Reply from Sunnamusk London - Bluewtaer

Dear Brigita

Thank you for your fantastic review. We’re thrilled to hear you were impressed with our customer service, professionalism, fragrance variety, and quality — and that you’re receiving so many compliments!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Lovely friendly service

Lovely friendly service, very helpful girls, beautiful perfumes, very happy

23 April 2026
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Reply from Sunnamusk London - Bluewtaer

Dear Charlotte

Thank you for your wonderful feedback. We’re delighted to hear you received lovely, friendly service and found our team helpful. It’s great to know you’re very happy with our beautiful perfumes!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Amazing and friendly staff

Amazing and friendly staff ! Took their time well to show me the best sellers and personal preference!

17 April 2026
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Reply from Sunnamusk London - Bluewtaer

Dear Iyaz

Thank you for your wonderful feedback. We’re delighted to hear our staff were friendly, attentive, and took the time to help you find the perfect fragrance!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Great product

2 March 2026
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Reply from Sunnamusk London - Bluewtaer

Hey!,

Thank you for your feedback. We’re delighted to hear you are happy with the product!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Great shopping experience & good range of products

Second time visiting Sunnamusk at Bluewater and the staff are always so helpful and attentive. Good range of products and I can always find what I’m looking for with their help. Service here just feels more genuine and welcoming, I’ve been to the one in Westfield as well but it unfortunately wasn’t the same experience. So will definitely be sticking to Bluewater from now ☺️

21 February 2026
Sunnamusk London - Bluewtaer logo

Reply from Sunnamusk London - Bluewtaer

Dear Guste

Thank you for your lovely feedback. We’re delighted to hear that your visit to our Bluewater store was so positive and that our staff were helpful and attentive. We look forward to welcoming you back again soon!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

I recently visited Sunnamusk London to…

I recently visited Sunnamusk London to purchase a body oil and I had such an amazing experience. The customer service was absolutely outstanding. The lady who assisted me was friendly, respectful, and incredibly engaging. She made me feel genuinely special and valued as a customer.

It’s rare to receive such warm and attentive service, and it truly made my visit memorable. Thank you for such a wonderful experience — I will definitely be returning!

8 February 2026
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Reply from Sunnamusk London - Bluewtaer

Hey!,

Thank you for your fantastic review. We’re thrilled to hear that your visit to our London store was so memorable and that our team made you feel valued. We look forward to welcoming you back soon!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

The customer service expertise of the…

The customer service expertise of the staff at the bluewater store was exemplary

1 February 2026
Sunnamusk London - Bluewtaer logo

Reply from Sunnamusk London - Bluewtaer

Dear AB

Thank you for your fantastic feedback. We’re thrilled to hear that the customer service at our Bluewater store was exemplary — your kind words mean a lot to us!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

They staff are helpful

They staff are helpful

4 February 2026
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Reply from Sunnamusk London - Bluewtaer

Hey,

Thank you for your lovely feedback. We’re delighted to hear that our staff were helpful and truly appreciate your support!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Excellent products ...very helpful…

Excellent products ...very helpful staff. Overall a great experience. Thank you

30 January 2026
Sunnamusk London - Bluewtaer logo

Reply from Sunnamusk London - Bluewtaer

Dear Mr Chandarana

Thank you for your wonderful feedback. We’re delighted to hear you enjoyed our products and helpful staff, and that you had a great overall experience!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

I was heading out from Bluewater…

I was heading out from Bluewater shopping centre and I was handed two sample cards. Well worth it as I came back the week after a purchased two fragrances. Great experience at the Bluewater shop. And great smelling fragrances. Highly recommended.

11 January 2026
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Reply from Sunnamusk London - Bluewtaer

Hi AJ,

Thank you for your lovely feedback! We’re thrilled that your experience at our Bluewater shop led to finding fragrances you love. We appreciate your recommendation and look forward to welcoming you back again soon.

Kind regards,
The Sunnamusk Team

Rated 5 out of 5 stars

Lovely Feel to the Store

Lovely feel to the store and very polite, friendly staff.
The after shave I bought is lovely.

30 December 2025
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Reply from Sunnamusk London - Bluewtaer

Hi Sara,

Thank you for your feedback! We’re pleased you enjoyed the store experience and that your aftershave is lovely. Our team will be happy to hear your kind words.

Kind regards,
The Sunnamusk Team

Rated 5 out of 5 stars

The sales assistant was knowledgeable…

The sales assistant was knowledgeable and attentive. She was also able to suggest a great fragrance using the oils and perfume. I went in looking just to purchase an oil and came out with a perfume and oil set. She also allowed me time to look at and smell the products without being over bearing and just trying to make a sale. When need she offered advice and information about the special promotions. She was very good

30 December 2025
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Reply from Sunnamusk London - Bluewtaer

Hi Janice,

Thank you for your detailed feedback! We’re thrilled that our team could provide helpful guidance and let you explore our products at your own pace. We’ll be sure to share your kind words with the sales assistant.

Kind regards,
The Sunnamusk Team

Rated 5 out of 5 stars

Excellent customer service

The staff at the store was so friendly and helpful

24 December 2025
Sunnamusk London - Bluewtaer logo

Reply from Sunnamusk London - Bluewtaer

Hi Lols,

Thank you for sharing your experience. We’re delighted to hear our team made your visit enjoyable and helpful!

Kind regards,
The Sunnamusk Team

Rated 5 out of 5 stars

Very helpful and friendly staff …

Very helpful and friendly staff helped me to choose the the wright perfume for me. Great selections gorgeous spells

28 December 2025
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Reply from Sunnamusk London - Bluewtaer

Hi Karen,

Thank you for your kind words! We’re delighted that our team could help you find the perfect scents and that you enjoyed our selection.

Kind regards,
The Sunnamusk Team

Rated 5 out of 5 stars

Excelled themselves in Bluewater

The person who served me was really helpful when I couldn’t remember the name of the scent I saw on an email. I explained it to her and she knew exactly which one it was. She gave me a tester and I was more than happy to purchase. It also encouraged me to buy another scent for my wife too.

Great experience.

27 December 2025
Sunnamusk London - Bluewtaer logo

Reply from Sunnamusk London - Bluewtaer

Hi Aarren,

Thank you for your review! We’re delighted our team could help you identify the scent and guide you to another great choice.

Kind regards,
The Sunnamusk Team

Rated 5 out of 5 stars

Lovely service knew the product

The sales lady walked us through each smell and what went well with what oils and perfume

21 December 2025
Sunnamusk London - Bluewtaer logo

Reply from Sunnamusk London - Bluewtaer

Hi Jamie-leigh,

Thank you for your kind words! We’re pleased our team could guide you through our scents and help you find the perfect combinations.

Kind regards,
The Sunnamusk Team

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