Sunnamusk London Reviews 

8,374
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,318 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, highlighting their beautiful and unique fragrances that often receive compliments and last a long time. The staff consistently provides outstanding service, described as knowledgeable, friendly, and helpful, creating a pleasant and non-pressured shopping environment. Many also appreciate the efficient delivery service, noting quick arrival times and attractive packaging. However, some customers noted that certain purchased fragrances did not last as long as expected, with some feeling the lasting power did not match samples or in-store experiences. Additionally, reviewers expressed disappointment over discontinued favorite fragrances or the limited availability of smaller trial sizes for their extensive product range.

What people talk about most

Product

Customers had positive experiences with product, often praising the beautiful packaging and the appealing... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the beautiful packaging and amazing... See more

Staff

Users describe positive interactions with staff, frequently highlighting their knowledge, helpfulness, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness, knowledge,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Besides Abid Ambre being absolutely gorgeous, after becoming a member I got points which enabled me to get £5 off an order. It's like having a reward card, the more points you get, the more offers.... See more

Company replied

Rated 5 out of 5 stars

The staff member at the Wood Green shopping mall was genuinely incredible and so kind. His service was amazing and I had such a wonderful time buying my perfumes from him — I’d honestly go back to... See more

Company replied

Rated 5 out of 5 stars

Easy to purchase on line - and arrives in quick time , but I also love going into one of your stores to inhale all the uplifting , soul quenching aromas . Amber rose oil is my go to , but I also have... See more

Company replied

Rated 5 out of 5 stars

All i can say is the manager at sunna musk (Amrik Sahota) in the brierley hills - Merry hill branch was an excellent sales person. No pressure just literally handed me a scent tester stick whilst I wa... See more

Company replied


Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier
  3. Cosmetics Store

Written by the company

Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

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4.4

All reviews

(8,374)

1,297 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding Customer Service and Amazing Long Lasting Fragrances!

Excellent experience! The Reading Oracle staff member was very polite, professional, and knew exactly how to grab my attention. The perfume smells amazing, lasts a long time, and I've received so many compliments. The quality is top notch, and I highly recommend Sunnamusk to anyone looking for a great fragrance.

11 July 2026
Rated 1 out of 5 stars

Very disappointed!

Very disappointed!
I have been given your sample at Reading store of Golden Dust,I did fell in love with this fragrance.
I was really looking forward to order one for my birthday, and such a disappointment!..fragrance is nothing like a sample,doesn't last long!shame on you selling those fake fragrance!

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Very happy

I’m a nosey person and I notice smells for ages. However some people’s feedback on smells might be influenced by things like incorrect application. Their customer service was brilliant though. I love everything about perfume – it’s not overpowering strong or too light just right and comfortable on the nose.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Purchased from Bristol branch

Purchased from Bristol branch, the young lady that served me ( branch manager) was very knowledgeable and helpful. Always a pleasure to visit this store. Looking forward to my next visit. Adam.

9 July 2026
Rated 5 out of 5 stars

Amber wood

Excellent service delivered on time. The Amber Wood is a really nice smelling perfume and not as expensive. Packaging is beautiful certainly for the beard oil as this was a present for my Son

3 July 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Najma

Thank you for your wonderful feedback. We’re delighted to hear your order arrived on time and that you’re enjoying Wood De Amber. It’s also great to know the beautiful packaging made the beard oil an extra special gift for your son.

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

Best

Smells are peng. Last longer than cheap amazon ones. Last for days tbh

6 July 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Carl

Thank you for your fantastic feedback. We’re thrilled to hear you’re enjoying the fragrances and their long-lasting performance!

Kind Regards
The Sunnamusk Team

Rated 4 out of 5 stars

I like it is good quality product

I like it is good quality product

7 July 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Mr Nuh Hussein

Thank you for your feedback. We’re delighted to hear you are happy with the quality of our products. We truly appreciate your support!

Kind Regards
The Sunnamusk Team

Rated 5 out of 5 stars

I always wanted to buy amber rose and I…

I always wanted to buy amber rose and I finally did.
I absolutely love it! Also the person (salesperson) who helped me buy, was very kind and professional.

2 July 2026
Sunnamusk London logo

Reply from Sunnamusk London

Dear Noorich

Thank you for your lovely feedback. We’re delighted to hear you finally treated yourself to Amber Rose and that you love it. We’re also pleased our team member provided kind and professional service during your visit.

Kind Regards
The Sunnamusk Team

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