Sunlighten, Inc. Reviews 3,793

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,308 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent customer service and knowledgeable staff. Customers consistently praise the staff for their helpfulness, patience, and ability to provide thorough information without being pushy, making the purchasing decision easy and stress-free. Many also appreciate the high quality and sturdiness of the products, with some noting the ease of assembly and overall user experience. However, some people were dissatisfied with customer service, reporting issues with slow follow-up, poor communication, and difficulty resolving problems, such as receiving the wrong color product or defective items. A few other people also felt that the product did not get hot enough or was difficult to assemble alone, and some experienced issues with product quality, including broken screens and tablets.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, knowledge, and... See more

Product

Customers had positive experiences with product, with many expressing high satisfaction and confidence in its... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, knowledge, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting an overall exceptional... See more

Service

Consumers find service to be positive, with many reviewers describing it as personalized, thorough, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just ordered our second Sunlighten MPulse sauna for our vacation home. This is one part of our wellness program that has made the most profound difference in reducing our aches and pains and allowed u... See more

Company replied

Rated 5 out of 5 stars

it was very easy to order and receive my sauna the customer service was super helpful my friend judy revallo in harbor springs michigan did all the research on saunas and found yours to be the best... See more

Company replied

Rated 5 out of 5 stars

Renee spent a great deal of time on the phone and through email helping my wife and I decide to purchase our sauna at Sunlighten. We were leaning towards a competitor but Renee helped us to ultimately... See more

Company replied

Rated 5 out of 5 stars

Great product. High quality. Shipped with incredible protection and arrived without a single imperfection. Assembly is very simple with detailed instructions. I misplaced the remote and they sent... See more

Company replied


Company details

  1. Sauna
  2. Medical Spa

Written by the company

With our cutting-edge infrared technology, we illuminate the path to a brighter, healthier life. Sunlighten® Saunas stands as the premier destination for personalized infrared light therapy and sauna lifestyle solutions. Since 1999, we've dedicated ourselves to pioneering wellness solutions that empower individuals to enhance their quality of life. With our patented SoloCarbon® technology, we deliver the best quality of infrared energy to rejuvenate the body—proven to be up to 99% effective. Fueled by our passion for making a positive impact, we continuously innovate to advance well-being. Our commitment extends beyond product excellence to building a global community of businesses, consumers, and trusted experts. Together, we support one another on our journey to create a healthier, happier world. As industry leaders, we prioritize safety and efficacy. That's why our saunas are designed and manufactured by Sunlighten, using quality materials to ensure a safe and non-toxic experience. Moreover, our saunas stand out as the only ones on the market equipped with all three infrared wavelengths—providing comprehensive therapeutic benefits. Experience the transformative power of Sunlighten and join us in embracing a lifestyle of wellness and vitality. Together, we're not just changing lives—we're helping you feel better, do you can do more, and live fully.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

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Rated 5 out of 5 stars

Tabitha was friendly

Tabitha was friendly, helpful,and gave me the information I asked about.

8 April 2026
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for your review, Don! It’s great to hear Tabitha was able to give you the information you needed in a way that felt helpful and straightforward. That clarity early on really makes the process easier.

If anything else comes up as you get ready for your new sauna, we’re here to support you along the way.

Rated 5 out of 5 stars

Riki Bennett was great

Riki Bennett was great! Pleasant, informative, supportive and met my needs. I’m looking forward to getting my mPulse Conquer!

8 April 2026
Unprompted review
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for sharing, Robert! It’s great to hear Riki made the experience feel supportive and tailored to what you needed. That’s exactly what helps bring confidence to a decision like this.

We’re excited for you as you get closer to receiving your mPulse Conquer. If any questions come up along the way, we’re here for you.

Rated 5 out of 5 stars

Brandon was great to work with

Brandon was great to work with. He had an immediate answer to all my questions unlike some of the competing sauna companies I checked into. He actually answered most of my questions before I even asked! There are so many saunas to choose from, it can be a bit overwhelming but after talking to Brandon the decision was easy!

7 April 2026
Unprompted review
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for your 5-star review, Brenda! You’re so right, it can feel overwhelming with so many options out there. We’re glad Brandon was able to simplify things and stay one step ahead to make the decision feel easier.

We’re excited for what’s ahead for you, and we’re here anytime you need support. Enjoy your new sauna!

Rated 5 out of 5 stars

It was so simple to order

It was so simple to order. We have a Sunlighten sauna and I hope this product is just as good.

7 April 2026
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for sharing, Sharon! We’re glad the ordering process felt simple and easy to navigate. We appreciate you coming back to Sunlighten and hope this next addition fits just as well into your routine. If anything comes up, we’re here to help.

Rated 5 out of 5 stars

The sales consultant was very…

The sales consultant was very informative about the saunas and made the purchase easy.

7 April 2026
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for your review, Keith! It’s great to hear the process felt informative without being complicated. Having the right information at the right time really helps everything come together smoothly.

As you start enjoying your new sauna, we’re here if any questions come up or if you’d like support along the way. Happy saunaing!

Rated 5 out of 5 stars

We would like to thank Sunlighten for…

We would like to thank Sunlighten for your superior customer service. We have had your products for many years and have told many of our friends that have also purchased sunlight saunas . We can’t express enough the quality and how it has been such a life-changing product for our family.
The customer Service, anytime we call. is always outstanding….5 star ⭐️!
We will continue to tell our friends about you and plan to purchase more products in the future for our other homes!
Thank you and we wish you continued success!!!
Eric & Liz Kennedy

7 April 2026
Unprompted review
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you so much for sharing this, Eric and Liz. Hearing that Sunlighten has been part of your lives for years, and that you’ve shared that experience with others, truly means a lot to us.

We don’t take that kind of trust lightly. It’s special to know our products have had such an impact in your home, and we’re grateful to continue being part of your wellness journey. We’re always here whenever you need us. Enjoy!

Rated 5 out of 5 stars

Justina from Sunlighten has definitely…

Justina from Sunlighten has definitely gone out of her way, and followed up each step of the way, to ensure that the mistake was rectified. Every company makes mistakes. It is how mistakes are handled that is important. Sunlighten did an outstanding job!

7 April 2026
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for sharing this, Claudia. We’re really glad we were able to make things right and support you through it. Justina will truly appreciate your kind words and be happy to know she made a positive impact on your experience.

Your patience and understanding mean a lot to us, and we’re grateful for the opportunity to turn things around. Please know we’re here for you every step of the way and always happy to support you moving forward.

Rated 5 out of 5 stars

If you are looking for something cheap

If you are looking for something cheap, look elsewhere. If you are looking for value, attention to detail, and something that actually works, something to improve your health, look no further.

6 April 2026
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for your review, Steven. We appreciate you recognizing the care and intention that goes into both the product and overall experience. That attention to detail is something we’re always working to uphold.

We’re glad that came through for you and are grateful you chose Sunlighten as part of your wellness journey. We're here should you need anything along the way.

Rated 4 out of 5 stars

Love the new sauna

Love the new sauna. Easy to assemble and operate. Broken screen when it arrived- first rep I spoke to was nice, the second not so much, final rep very nice. All handled and new screen arrived.

15 March 2026
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for your review, Dr. Kelly! We’re so glad to hear you’re loving your sauna and that everything is now up and running smoothly.

Thank you for sharing your experience with our team. We’re glad everything was resolved and your new screen arrived, and we recognize the importance of providing a consistent level of support throughout. Your feedback will be shared with our team.

We're here to help should you have any questions or want to share your wellness wins with us. Thank you for choosing Sunlighten for your wellness!

Rated 5 out of 5 stars

Mike and team were extremely helpful…

Mike and team were extremely helpful and made the process easy and smooth.....5 stars

6 April 2026
Unprompted review
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for sharing, Brian! It’s great to hear Mike and the team helped make everything feel smooth and easy from start to finish. That kind of experience is what we aim for, and we’re glad it came through. We’re excited for you to receive your new sauna soon!

Rated 5 out of 5 stars

increases sweat

I normally don't sweat but with this cream before sauna the water runs oof me.

6 April 2026
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for your review, Brandy! It’s great to hear you’re seeing such a noticeable difference with the Sweta Cream for your sessions. Finding what works best for your body can really elevate the experience.

We appreciate you sharing and hope it continues to support your routine. Enjoy!

Rated 5 out of 5 stars

Great service

Great service, arrived in time & intact.

14 March 2026
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for your review, Valerie! We’re glad everything arrived safely and on time. If you need anything as you get set up or start using it, we’re here to help. Enjoy!

Rated 5 out of 5 stars

Great product

Great product, and great customer service. My Signature sauna came with a broken glass door. The Sunlighten team responded very quickly and shipped me a new glass door with hardware. The sauna was very straight forward to assemble. It only took us a few hours to get it assembled. The customer service was outstanding !

6 April 2026
Unprompted review
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for your review! We’re sorry to hear about the initial issue with the door, but really glad our team was able to respond quickly and get everything resolved for you.

It’s great to hear the assembly felt straightforward and that you’re enjoying the sauna now. We appreciate your patience and your trust in Sunlighten, and we’re here if you ever need support along the way.

Rated 3 out of 5 stars

We love the sauna and are happy with…

We love the sauna and are happy with our purchase. Assembly was not as easy as we were told it would be. I have 2 grown sons (one is a contractor) both very handy and it took them 4 hours and some heavy lifting to get the job done. Would have been good to know that ahead of time.

22 March 2026
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for sharing your experience, Daria. We’re so glad to hear you’re loving your sauna and happy with your purchase.

We appreciate your honest feedback regarding assembly. While we do aim to set expectations around timing and having extra help, your feedback is really helpful and something we’ll continue to keep in mind as we guide customers through the process.

If you ever need support or have questions as you continue using your sauna, our team is always here to help. Wishing you many relaxing and restorative sessions ahead!

Rated 5 out of 5 stars

I'm so excited about our mPulse Sauna

I'm so excited about our mPulse Sauna. The sales rep was extremely helpful making sure I got the best deal I could.

31 March 2026
Unprompted review
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for sharing your excitement, Addie! That feeling right before your sauna arrives is such a special part of the experience. We’re glad your Sauna Consultant helped you feel confident in your decision and made sure everything aligned with what you were looking for.

We’re excited for you to get started and settle into your new routine. If anything comes up or you’d like to share how it’s going, we’re here for you.

Rated 5 out of 5 stars

Sales Representative was extremely …

Sales Representative was extremely helpful and patient.

3 April 2026
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for your review, Michael! It’s great to hear your experience felt patient and supportive. As you move forward, we’re here if any questions come up or if you’d like help getting the most out of your sauna experience. Thank you for choosing Sunlighten!

Rated 5 out of 5 stars

The two members of staff that…

The two members of staff that delivered, built and explained the sauna to us could not have been better. Sunlighten you make sure you look after these two, they are a credit. Knowledgeable and friendly

3 April 2026
Unprompted review
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for taking the time to share this, John. It means a lot to hear the delivery and install experience stood out to you. We’ll be sure to pass your kind words along to the team. We’re glad they made such a strong impression, and we hope you’re already starting to enjoy your sauna. If you need anything along the way, we’re here to support you. Thank you again for choosing Sunlighten!

Rated 5 out of 5 stars

Expectations exceeded!

I had a feeling I would love and benefit greatly from my Solo Sauna from Sunlighten. But it completely exceeded my expectations! It’s become my haven.
The moment I get in, I feel an immediate sense of calm. It is not just about doing something great for my body (and the benefit list is LONG), it is the mental and emotional reset that makes it so special for me. I dim the lights, unplug from everything, and it becomes intentional, quiet time just for me.
I love that I’m lying down, fully relaxed, not distracted, not socializing, just going inward. I know scientifically that I’m greatly supporting my physical health, but truly calming my nervous system and reconnecting with myself might be my favorite part. I sleep better, am more centered, have less fog and bloat, and my skin is glowing! 🙌
This has easily been one of the best purchases I have ever made. I recommend it to everyone I know. Thank you for creating the gold standard in saunas! 👌⭐️⭐️⭐️⭐️⭐️

31 January 2026
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for sharing such a beautiful and thoughtful review, Gillian. It’s incredibly meaningful to hear how your sauna has become a space not just for physical benefits, but for true mental and emotional reset. Creating that quiet, intentional time for yourself is so powerful, and we’re glad it’s become something you can rely on each day.

We're here if you have any questions along the way or want to share your wellness wins with us! Thank you again for your support and for being part of the Sunlighten community.

Rated 5 out of 5 stars

Sunlighten+Rene=Customer Satisfaction

I’ve never had buyers remorse about a Sunlighten product. Well made, health conscious, friendly customer service and soooo good for me! Don’t browse; just do it and begin your healthy journey!!! Need help deciding? Ask for Rene Johnston-Crowder. Rene goes the extra mile for Sunlighten and YOU❣️❣️❣️💯❣️❣️❣️

3 April 2026
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for your thoughtful review! It’s great to hear how confident you feel in your decision and that your experience has consistently met your expectations. Rene will truly appreciate the recognition. Going the extra mile is exactly what we aim for.

We’re grateful to be part of your wellness journey and appreciate you sharing your experience with others.

Rated 5 out of 5 stars

Brandon was very knowledgable and…

Brandon was very knowledgable and helped me pick the right sauna and cold plunge for my specific needs!

1 April 2026
Unprompted review
Sunlighten, Inc. logo

Reply from Sunlighten, Inc.

Thank you for your review, Kristan! It’s great to hear Brandon was able to guide you toward the right setup for your specific needs. Finding the right fit makes all the difference, and we’re here if any questions come up along the way. Enjoy!

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