Just ordered our second Sunlighten MPulse sauna for our vacation home. This is one part of our wellness program that has made the most profound difference in reducing our aches and pains and allowed u... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
it was very easy to order and receive my sauna the customer service was super helpful my friend judy revallo in harbor springs michigan did all the research on saunas and found yours to be the best... See more
Company replied
Renee spent a great deal of time on the phone and through email helping my wife and I decide to purchase our sauna at Sunlighten. We were leaning towards a competitor but Renee helped us to ultimately... See more
Company replied
Great product. High quality. Shipped with incredible protection and arrived without a single imperfection. Assembly is very simple with detailed instructions. I misplaced the remote and they sent... See more
Company replied
Company details
Written by the company
With our cutting-edge infrared technology, we illuminate the path to a brighter, healthier life. Sunlighten® Saunas stands as the premier destination for personalized infrared light therapy and sauna lifestyle solutions. Since 1999, we've dedicated ourselves to pioneering wellness solutions that empower individuals to enhance their quality of life. With our patented SoloCarbon® technology, we deliver the best quality of infrared energy to rejuvenate the body—proven to be up to 99% effective. Fueled by our passion for making a positive impact, we continuously innovate to advance well-being. Our commitment extends beyond product excellence to building a global community of businesses, consumers, and trusted experts. Together, we support one another on our journey to create a healthier, happier world. As industry leaders, we prioritize safety and efficacy. That's why our saunas are designed and manufactured by Sunlighten, using quality materials to ensure a safe and non-toxic experience. Moreover, our saunas stand out as the only ones on the market equipped with all three infrared wavelengths—providing comprehensive therapeutic benefits. Experience the transformative power of Sunlighten and join us in embracing a lifestyle of wellness and vitality. Together, we're not just changing lives—we're helping you feel better, do you can do more, and live fully.
Contact info
10975 El Monte St., 66211, Leawood, KS , United States
- 877-292-0020
- sunlighten.com
4.7
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brandon was very knowledgable and…
Brandon was very knowledgable and helped me pick the right sauna and cold plunge for my specific needs!
1 April 2026
Unprompted review
Reply from Sunlighten, Inc.
Thank you for your review, Kristan! It’s great to hear Brandon was able to guide you toward the right setup for your specific needs. Finding the right fit makes all the difference, and we’re here if any questions come up along the way. Enjoy!
Very informative and helpful
I got a lot of questions answered clearly, with links and photos to help me understand the differences between the models. The salesperson was informative and patient and helpful. I ordered a sauna yesterday and I feel great about the decision.
1 April 2026
Reply from Sunlighten, Inc.
Thank you for your review, Ariela! It’s great to hear the information and resources helped you feel confident in your decision. We appreciate you taking the time with our team to review the options and find the right sauna for your needs. We're here to support you every step of the way and can't wait to hear how you incorporate it into your wellness routine! Thank you again for choosing Sunlighten.
Reply from Sunlighten, Inc.
Thank you for your review, Rae! We love hearing how much you’re enjoying your sauna, it’s a meaningful addition to your routine. Thank you again for choosing Sunlighten!
Sales people are aggressive but the…
Sales people are aggressive but the sauna is amazing
1 April 2026
Reply from Sunlighten, Inc.
Thank you for your review, Kate, and for your honest feedback. We’re glad to hear you’re enjoying your sauna, and we appreciate you sharing your experience. That insight is important and something we continue to be mindful of as we support our customers. If you need anything or want to connect on your wellness journey, we're here for you. Thank you again for choosing Sunlighten!
Jennifer Donley was a pleasure to work…
Jennifer Donley was a pleasure to work with. She was very knowledgeable and patient with all of my questions. She even worked after hours to help me process my order.
We don't have the product yet so I will circle back once we have had time to use it...
1 April 2026
Reply from Sunlighten, Inc.
Thank you for your review, Jeff! It’s great to hear Jennifer made the process smooth and was there to support you every step of the way. We look forward to hearing how you’re enjoying your sauna once it arrives. Don't hesitate to reach out if you have any questions along the way.
Easy to work with - knowledgeable sales staff
Sunlighten was responsive when I reached out after looking at the website - my sales person was helpful throughout the process and very knowledgeable
31 March 2026
Reply from Sunlighten, Inc.
Thank you for your review! It’s great to hear your experience felt responsive and supportive from the start. Having knowledgeable guidance throughout the process can make all the difference when making a decision like this. We can't wait for you to receive your new sauna soon, you're going to love the benefits!
Easy to navigate and order what we…
Easy to navigate and order what we needed for our infrared sauna quickly.
31 March 2026
Reply from Sunlighten, Inc.
Thank you for your review, Dr. McCubbin! We’re glad to hear the ordering process felt simple and easy to navigate. Creating a smooth experience from the start is something we always aim for. We're here in case any questions come up. We appreciate you choosing Sunlighten!
Amazing Customer Care at Sunlighten!
Abby Wright was an awesome salesperson and made the entire process run smoothly. Her attention to detail was outstanding and was always responsive to questions. Responses were very timely, as well.
We had to do a remodel to put the sauna where we wanted it, which required running through some timing hoops. Abby never missed a beat and helped us to get the most optimum schedule possible. We can't wait to get delivery and start gaining the health benefits!
7 March 2026
Unprompted review
Reply from Sunlighten, Inc.
Thank you for sharing your experience, Noreen! It’s wonderful to hear how Abby supported you throughout the process, especially with the added scheduling of your remodel. That level of attention and follow-through really matters, and we’re glad it made a difference for you.
We’re excited for you to receive your sauna and begin enjoying all the benefits ahead. And as always, we're here should any questions come up along the way.
This senior citizen needs some tech help
Cecille Shepherd helped every step of the way. She checked back with me for months until it was time to purchase my m-pulse amplify.
The sauna sat in pieces from November until March. My husband put it together. It was very difficult for two senior citizens to assemble, but we got it done. Right now, I am trying to learn the touch screen and how to work all the bells and whistles. While I am learning, we are able to use the sauna and red light therapy.
I am very happy with my purchase.
My only suggestion is to write a "senior citizen" instruction book and include a hard copy of the touch screen pad instruction with very simple verbage letting technology challenged people to learn all about the sauna options.
If there is a customer service tech support that can help me, please contact me.
30 March 2026
Reply from Sunlighten, Inc.
Thank you for sharing your experience, Treva, and for your thoughtful feedback. It’s wonderful to hear how supportive Cecille has been throughout your journey, and we’re so glad you’re enjoying your sauna and red light therapy.
We also truly appreciate your suggestion around the instructions and have provided to our team. In the meantime, our support team would be more than happy to walk you through the touchscreen and features step by step. We will reach out to you soon to discuss. In the future, please don’t hesitate to reach out at 877-292-0020 x3 so we can assist you quickly. Thank you again for choosing Sunlighten.
Contact and Sauna Order
Tabitha was incredibly knowledgeable and went out of her way to inform both my wife and I during separate calls on everything we needed to know. She was also extremely professional and friendly throughout the process. First impression of Sunlighten was definitely a positive one.
29 March 2026
Unprompted review
Reply from Sunlighten, Inc.
Thank you for your review, Gary! It’s great to hear Tabitha was able to guide both you and your wife through the process with clarity and care. First impressions matter, and we’re glad yours was a positive one. If you have any questions along the way, please don't hesitate to reach out. Thank you again for choosing Sunlighten for your wellness journey!
Good Sauna
The sauna itself is great. I originally left this review because I was dissastisifed with the expected ship date on a replacement part. Sunlighten made things right and shipped it out weeks ahead of schedule. Happy customer, great support!
28 March 2026
Unprompted review
Reply from Sunlighten, Inc.
Thank you for taking the time to update your review, Joseph. We really appreciate your patience while our team worked to track down the replacement part and get it shipped out as quickly as possible. We know delays like that can be frustrating, and it means a lot that you gave us the chance to make it right.
We’re glad to hear your sauna has been a positive part of your routine and that you’re getting back to something that supports your health and wellbeing. Thank you for hanging in there with us and for being part of the Sunlighten community. We’re here to support you as you continue your wellness journey.
So I had a rough start to my experience…
So I had a rough start to my experience here because shipping was not properly described to me. In fact I was ready for a refund because I was so frustrated. Ali Kazemi in logistics went above and beyond the call of duty to make magic happen and I am thrilled that she did. Management I hope you pay attention to these reviews. You have a GEM in logistics!!!
30 March 2026
Unprompted review
Reply from Sunlighten, Inc.
Thank you for sharing your experience, Jay. We’re sorry to hear the start of your journey was a bit unexpected, but we truly appreciate you sticking with us. It means a lot to hear how Ali was able to step in and turn things around for you, she’ll be so glad to know the impact she made. We’ll continue working to make that clearer for future customers and appreciate you taking the time to provide that feedback.
We hope you’re enjoying your new sauna. Don't hesitate to reach out if you have any questions or want to share your wellness wins with us!
Jeanne was amazing beyond expectations
Jeanne was amazing beyond expectations. Her customer service, present attention and knowledge of the product blew me away. She should be promoted because service like this is nearly impossible to come by these days.
28 March 2026
Reply from Sunlighten, Inc.
Thank you for sharing this, Shenah! We’re so glad to hear Jeanne made such a strong impression and supported you with care, attention, and product knowledge throughout your experience. That level of service is exactly what we strive for. We’ll be sure to share your kind words with her.
We’re excited for you as you begin your Sunlighten journey and truly appreciate you choosing us to support your wellness. If any questions come up along the way or if you ever want to share your experience as you get started, we’re always here for you.
Jennifer was Top Notch
Jennifer did an outstanding job of giving us good information. She was very patient with all the questions my wife asked. Looking forward to using out sauna.
30 March 2026
Reply from Sunlighten, Inc.
Thank you for your review, Robert! It’s wonderful to hear Jennifer was able to support you with what you needed to best help your decision. We know this is an important investment, and we’re glad you felt supported through it.
We’re excited for you to get started with your sauna and begin experiencing it for yourself. If any questions come up once it arrives, or as you get into your routine, don’t hesitate to reach out.
Rikki Bennett was our point of contact…
Rikki Bennett was our point of contact and he was a great help! He answered every question we had and also followed up with us in a timely manner. We are thankful for all of his help.
30 March 2026
Unprompted review
Reply from Sunlighten, Inc.
Thank you for sharing this, Wendy! We’re so glad to hear Rikki was helpful, responsive, and able to support you throughout your decision process.
We appreciate you choosing Sunlighten and are excited for you to begin your sauna journey. We’re here anytime you need support or want to share how things are going once it arrives.
Reply from Sunlighten, Inc.
Thank you for your review, Dave! We’re happy to hear of your experience, as helping you feel confident and informed is always the goal.
We’re grateful you chose Sunlighten and are excited for you to begin your wellness journey. If any questions come up along the way, we’re always here to help.
Very informative and educational. No pressure.
30 March 2026
Unprompted review
Reply from Sunlighten, Inc.
Thank you for sharing this, Warren! We’re glad to hear the experience felt informative and comfortable without any pressure.
We appreciate you choosing Sunlighten and are excited for you as you get started. If anything comes up as you move forward, we’re here to support you.
Fantastic customer service
Fantastic customer service. Eliot helped me through the entire process and was there to answer every question that I had. I can’t wait to receive my new sauna!
30 March 2026
Reply from Sunlighten, Inc.
Thank you for your review, Peter! It’s great to hear Eliot was able to guide you through the process and answer all your questions along the way.
We’re excited for you to receive your new sauna and begin your wellness routine. If anything comes up when it arrives, or as you get started, we’re always here to help.
I am so excited to share my experience…
I am so excited to share my experience with Sunlighten. I worked with Rose, a consummate professional, affable, conscientious, on-task, and exceptionally informative about all the Sunlighten products. My experience thus far has been amazing. I am looking forward to receiving my MPulse 4-person sauna and will share my sauna experiences with Trustpilot again. Thank you, Rose!
29 March 2026
Unprompted review
Reply from Sunlighten, Inc.
Thank you so much for sharing this, and for your kind words about Rose! We’re really glad to hear of your positive experience. That level of care is exactly what we hope every customer feels when choosing Sunlighten.
We’re excited for you to receive your mPulse sauna and begin experiencing it at home. If you ever want to share updates or have questions as you get started, we’re always here for you.
I had the good fortune of having…
I had the good fortune of having Brandon as the representative for Sunlighten. He was very professional and truly cared about how the Solo System could greatly impact our health and sleep. I initially heard of Sunlighten while listening to a Dr Axe podcast with the owner of Sunlighten.
I was very impressed by the Sunlighten company and decided to purchase the Solo System. I am scheduled to get the Solo in 7-10 days.
28 March 2026
Reply from Sunlighten, Inc.
Thank you for sharing your experience, Frank! We’re so glad to hear Brandon took the time to support you and connect the benefits to what matters most for your health and sleep. We’re excited for you to begin experiencing the benefits of infrared firsthand. Thank you for choosing Sunlighten, we’re here for you every step of the way, and would love to hear how it fits into your routine once you get started.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.