Sun Life Philippines logo
Visit website

Sun Life Philippines Reviews 252

•
TrustScore 4.5 out of 5

4.5

Insurance Company
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 250 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, knowledge, and professional demeanor, often highlighting how agents patiently explain details and guide them through processes. Many people appreciate the excellent customer service, noting the smooth process and the reliable support received. The products are also highly regarded, with consumers finding them beneficial for their financial planning and future security. However, some people were dissatisfied with the user experience, specifically mentioning issues with the website login and account access. A few other people also felt that the customer service was unresponsive or inefficient, citing slow replies and difficulties with follow-ups.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their professionalism, knowledge, and helpfulness. Many... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise their financial advisors... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and knowledge of financial... See more

User experience

People report ambiguous experiences with user experience. Many customers found the process smooth, easy, and... See more

Product

Reviewers highlight positive aspects of the product. Customers appreciate how the products help prepare for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's because of my Financial Advisor, Ms. Anne Joson. I am so grateful to her that she adopted me without anything in exchange. I've lost my previous Financial Advisor but blessedly I found her. Even... See more

Rated 5 out of 5 stars

I have been a Sun Life policy owner since 2009 and I started with a small insurance coverage. Honestly, I was not convinced that I should be insured because I was still young and healthy then. But bec... See more

Rated 5 out of 5 stars

Thank you, Sun Life! It’s truly been a meaningful journey having you as my #PartnerForLife. I appreciate the guidance and support you’ve provided in helping me plan for a more secure and brighter futu... See more

Company details

  1. Insurance Company

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

252 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

It is very helpful because we client…happy and gratefull for the opportunity

It is very helpful because we client can have protection for our love ones thru sunlife insurance...if someone's afford it should have sunlife insurance for a better protection for the family..

10 January 2026
Sun Life Philippines logo

Reply from Sun Life Philippines

Thank you for sharing your feedback.

We're glad to hear that our insurance is providing the security your family deserves!

Rated 4 out of 5 stars

New Member

New member i haven’t explore other offer

7 January 2026
Sun Life Philippines logo

Reply from Sun Life Philippines

A warm welcome to Sun Life!

As a new member, there is plenty to discover to help you get the most out of your protection. We recommend downloading My Sun Life PH Mobile App to easily manage your policy on the go.

Please don't hesitate to reach out if you have any questions while you explore!

Rated 3 out of 5 stars

None for now

None for now

7 January 2026
Sun Life Philippines logo

Reply from Sun Life Philippines

We appreciate you taking the time to leave us a review and are always looking for ways to provide an even better experience. If you think of any specific feedback later, please feel free to reach out to our Customer Support Team at any time!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look