Suneeta London Reviews 35

TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

I’ve been a returning customer and genuinely enjoy the products, but the customer service is really disappointing. I placed an order of over £60 after seeing their promotion that orders above £20... See more

Company replied

Rated 5 out of 5 stars

I just recently started using the skin care and I absolutely love it. I tried multiple brands but none of them come close to these skin care products!

Company replied

Rated 5 out of 5 stars

All of Suneeta’s products are absolutely incredible! Completely natural, eco conscious and no animal cruelty! I can’t rate her stuff highly enough. I’ve tried many of her products including her night... See more

Rated 3 out of 5 stars

I bought the acne starter kit for older skin and was really pleased with the results after a month or so. I decided to buy the cleansing, toning and moisturiser from this starter kit. I have been usin... See more

3.6

Average

TrustScore 3.5 out of 5

35 reviews

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Rated 5 out of 5 stars

I just recently started using the skin…

I just recently started using the skin care and I absolutely love it. I tried multiple brands but none of them come close to these skin care products!

12 September 2025
Unprompted review
Suneeta London logo

Reply from Suneeta London

Thats so lovely to hear Ellis! We're thrilled to hear that you love the products as much as we do and appreciate your review 🧡

Rated 1 out of 5 stars

I’ve been a returning customer and…

I’ve been a returning customer and genuinely enjoy the products, but the customer service is really disappointing. I placed an order of over £60 after seeing their promotion that orders above £20 come with a free hair oil. It wasn’t included, and when I reached out, I was told it would only be added to my next order if I specifically added it to my basket.

I politely followed up, explaining my disappointment and asking if they could send it as a goodwill gesture, but my email was ignored.
It feels like they don’t really care about regular customers, and being ignored when you spend that much money is not good service. The products are lovely, but customer care really lets the brand down.

6 September 2025
Unprompted review
Suneeta London logo

Reply from Suneeta London

Hi Monica,

Thank you for taking the time to share your feedback. We’re really glad you enjoy our products, though we’re of course sorry to hear you felt disappointed by your recent experience.

Just to clarify for anyone reading — the free gift promotion did require customers to add the gift to their basket for the discount to apply at checkout. This was clearly stated across our emails, banners and social posts. Unfortunately, the gift wasn’t added to your order at the time of purchase, which is why it didn’t come through automatically.

We had already explained this and, as a goodwill gesture, offered to include the gift in your next order — especially as you mentioned you are a returning customer. As a small independent business, we do our best to avoid unnecessary packaging and postage waste. This approach allows us to stay sustainable while still being fair to everyone who follows the promotion correctly.

We genuinely didn’t ignore your email, but were still preparing a reply when your review was posted. We always respond to our customers, but it’s important to note that fairness works both ways.

We understand promotions can sometimes be missed, and we’re always happy to help explain how they work. We’re proud of the products and service we provide and will continue to look after our customers in a way that balances generosity with the realities of running a small business, whilst also keeping our values of sustainability and fairness.

Wishing you all the best,
Suneeta London

Rated 5 out of 5 stars

This company is amazing

This company is amazing. My mom and I met Sham, Suneeta and their daughter at a market in Notting Hill on our vacation to Europe. We’re from the US. We were so impressed by them and their products. I’ve been using their products for about two months or more now and when I tell you these products are incredible. I am a skincare freak and have tried so many different products. I have always wanted to achieve glass skin, well their products have finally delivered that for me. I will forever buy from them and recommend their products to everyone. They were so kind and helpful as well.

2 August 2024
Unprompted review
Suneeta London logo

Reply from Suneeta London

Thank you so much for your wonderful review. So pleased to hear your skin is loving our products ❤️

Rated 5 out of 5 stars

Lifetime customer right here! 👋

Found this brand about 2 weeks ago and have already placed a bigger order. I’ve worked in the beauty industry for years and I’ve never used natural products as good at this before! Looking forward to receiving my next order. Who need La Mer when you have Suneeta?

Amazing prices and size variations too. I started off with all sample sized products to test, and the skincare sample kits are such a good idea. I bought the anti-ageing one and LOVE every single product. I use the quarts skill tool every night now too and my skin is glowing.

The body cremes are just absolute bliss and are so thick. They cocoon your body in a moisture wrap. 10/10 x

3 October 2022
Unprompted review
Rated 3 out of 5 stars

Acne starter kit for older skin

I bought the acne starter kit for older skin and was really pleased with the results after a month or so. I decided to buy the cleansing, toning and moisturiser from this starter kit. I have been using for a few months now and my skin is back to how it was before using it plus I now have lots of bumps under my skin on my cheeks, forehead and temples which I have never had, and never been problems areas for me before using these products. I think I will stop having to use but would be interested in feedback from Sunita London if this is something that they have heard of before.

10 September 2022
Unprompted review
Rated 4 out of 5 stars

Natural skincare

Not as transparent as they make out to be. As a long term customer who has bought a variety of products from them, I felt obliged to review a couple of products on their website which didn’t meet the usual standards. These reviews have not been published. I assume that this is standard practice and has happened to other people who have tried to post not so positive reviews, which would explain why the ratings are so high on their website. I therefore won’t be buying from them again as they are misleading customers, which seems hypocritical given their products are all about ethical transparency. This is incredibly disappointing as I loved a couple of their products. If this is a glitch and not intentional this needs to be sorted out, as there really is no excuse for this.

*Update as of 12 September 2022:*

Thanks for replying to my original review. Now that I have seen my reviews have been posted on the Suneeta London website I have now updated my review rating on Trustpilot. I apologise for any upset my original review had caused. I made my original review because had tried to add a review a few months ago and it wasn’t posted, but I will give you the benefit of the doubt and assume maybe it was an error on my part or a glitch. I’m glad my reviews have been posted. Again thanks for replying.

4 September 2022
Unprompted review
Suneeta London logo

Reply from Suneeta London

Hi Freya, Thanks for your order from us!

Please note that it take 3-5 working days for product reviews to be published on our website since they go through spam filters amongst other screening processes and need to be verified as genuine by our e-commerce platform. This is to protect us from fake reviews. I assume your reviews will be published as usual within this time frame, and that there is a review for the products you loved as well as the one/s you didn't!

I am sorry to hear that some products didn't live up to expectation- please feel free to email about us about this and we can help point in the right direction. We also offer email skincare consultation if ever you're unsure about the right products for you before purchasing.

We hope that you continue to buy from us and if you don't see your review after 5 days please do get in contact. Suneeta & The Team

Rated 5 out of 5 stars

Naturally divine, you will not regret buying Suneeta‘s products!

All of Suneeta’s products are absolutely incredible! Completely natural, eco conscious and no animal cruelty! I can’t rate her stuff highly enough. I’ve tried many of her products including her night facial oil, gift sets, Gua sha massage tool, facial cleansing oils, almond and cocoa moisturiser, hair oil. They are all absolutely divine and so nourishing for the body and hair! They all keep my skin and hair so healthy and I’ve been looking for a company like this for years. Thank you Suneeta and team!

22 August 2022
Unprompted review
Rated 5 out of 5 stars

I have just bought the black castor…

I have just bought the black castor oil with mascara wand. I have been using it twice a day for three days now. Already my lashes look so very much healthier. I bought this because my lashes have suffered since having two babies close together. My lashes already look better than they did before having children. This is a hero product!!!!! Thank you Suneeta xxxx

14 February 2022
Unprompted review
Rated 5 out of 5 stars

Always excited to get my products from…

Always excited to get my products from Suneeta!
Loving the Clarysage and Geranium face cream, so smooths and moisturises all day, minimal amount needed really cost effective. Also thought I'd try the soap nuts out as an alternative to laundry liquids.

11 January 2022
Rated 5 out of 5 stars

Amazing products

Amazing products! and fast delivery. Will purchase again in future the mandarin cleansing balm will be a holy grail product for me now!

13 December 2021
Rated 5 out of 5 stars

Excellent !

Lovely, pure products with quick, efficient service. Golden Tumeric is ideal for old [or post-op ] dry and itchy skin. Thank you Suneeta ! DJ

6 December 2021
Rated 5 out of 5 stars

My new go-to products

I was surprised by how much water and fillers were in my branded products even though they were quite expensive. Since I started using Suneeta's products I can't use anything else, I'm totally hooked! The products are absolutely amazing. I'm a big fan of their moisturizer. Ordering is hassle-free and the products ship in no time. I love that they are recycling their supplier's cartons by reusing them as packaging material.

5 December 2021

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