The first bottle didn't show results right away, but by week three something shifted. My skin texture improved and the fine lines around my eyes softened. Six months in and I'm a regular customer now... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Their guarantee means something because I've returned products before from other companies and it was a nightmare. This time, the entire process took less than ten minutes online. The refund hit my ac... See more
Company replied
“I’ve been using Sun Coast Sciences products for a while now, and the results have been genuinely impressive. Their formulas deliver exactly what they promise, and I’ve come to rely on them as part of... See more
Company replied
Ordered on a Tuesday and had the package by Friday. The bottle was sealed perfectly, shipped in branded packaging. One jar lasted me exactly three months with daily use, so the cost per application is... See more
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Company details
Written by the company
Sun Coast Sciences is a health and wellness company offering doctor-formulated supplements and skincare focused on anti-aging, beauty, brain, immune, and overall wellness. Founded by Dr. Mark Rosenberg and supported by a team of medical professionals, the brand uses clinically studied ingredients and sells directly to consumers online to deliver premium, science-backed formulas.
Contact info
Sun Coast Sciences. 1680 Michigan Avenue, Suite 700, 33139, Miami Beach, United States
- 1-888-281-6816
- mail@suncoastsciences.com
- suncoastsciences.com
3.8
Great
129 reviews
Replied to 90% of negative reviews
Typically takes over 1 month to reply
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Ordered on a Tuesday and had the…
Ordered on a Tuesday and had the package by Friday. The bottle was sealed perfectly, shipped in branded packaging. One jar lasted me exactly three months with daily use, so the cost per application is actually pretty reasonable compared to department store brands.
18 February 2026
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you for the detailed feedback! We're really happy to hear your order arrived quickly and that everything was packaged securely. It’s also great to know you’re finding strong value in how long the product lasts. We truly appreciate you taking the time to share your experience!
The price caught my attention at first
The price caught my attention at first, but after one use I understood why. My skin absorbed it completely within minutes and felt hydrated for hours. The ingredients list doesn't have any filler junk, which is rare at this price point.
27 March 2026
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you for sharing your experience! We’re so glad to hear the product delivered on both value and performance. It’s great that you noticed the clean ingredient list too—that’s something we care deeply about. We appreciate your feedback and hope it continues to keep your skin feeling hydrated and happy!
Missing order
My order went missing and the representative was quick to show concern, answer my questions and get a replacement order on the way to me immediately. And followed up to make sure I had no further questions.
20 April 2026
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you for your kind feedback! We’re really glad to hear that our team was able to step in quickly, address your concerns, and get a replacement order on its way without delay. It’s especially great to know the follow-up made a difference as well.
We truly appreciate you taking the time to share your experience—it means a lot to us. If there’s ever anything else you need, we’re always here to help!
I absolutely love this serum
I absolutely love this serum. I am on my second bottle now and have started to notice fine lines softening, smoother texture, and a much healthier glow. It gives great hydration while also providing real anti aging benefits.
16 February 2026
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you so much for sharing your experience! We’re thrilled to hear that you’re already noticing visible improvements on your second bottle. It’s especially great to know the serum is delivering both hydration and real anti-aging benefits for you. We truly appreciate your support and love having you as part of our community!
I really like the skin care products
I really like the skin care products
I also enjoy the speedy mailing and excellent packaging. Good company to work with. I experienced care and concern when I had a problem with my orders and a person called me back quickly!
18 April 2026
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you for your kind words! We’re so glad to hear you’re enjoying the skincare products, as well as the fast shipping and careful packaging. It means a lot to know you felt supported when an issue came up—our team always aims to respond quickly and make things right. We truly appreciate your trust and look forward to continuing to serve you!
Outstanding Customer Service
I am giving Sun Coast Sciences a 5 star rating based on their excellent customer service. I ordered the shampoo that promotes hair growth. I just received my order so can’t rate the success. However I really like the way my hair feels so soft and dries without being fuzzy-a big problem for me. When my order arrived there was some leaking from a lid being open and a cap not closed tight enough. I contacted Sun Coast Sciences only to suggest that orders are checked before the box is closed. I received a response in less than 30 minutes apologizing for this issue and offering to send 2 more bottles of shampoo. I told them I did not expect more shampoo just wanted to make a suggestion. Again I promptly received a reply saying that I would receive 2 bottles and asking to verify my address. I was surprised to receive such a quick response. All emails were friendly and showed concern for the issue. It is unusual to find a company that is so responsive and friendly. I would recommend Sun Coast Sciences based on their customer service and expect to have good results with their product.
9 April 2026
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you so much for your thoughtful review! We truly appreciate you taking the time to share your experience.
We’re delighted to hear that you’re already enjoying how soft and manageable your hair feels after using the shampoo—that’s wonderful to know. At the same time, we sincerely apologize for the issue with your initial delivery. Your feedback about packaging is incredibly valuable, and we’ve shared it with our team.
It means a lot to us that you recognized our customer care team’s efforts. Providing prompt, friendly, and helpful support is something we take great pride in, and your kind words really reinforce that commitment.
Thank you again for your recommendation and for giving us the opportunity to make things right. We hope you continue to see great results with the product, and please don’t hesitate to reach out if there’s anything more we can do for you!
This serum has worked well for me
This serum has worked well for me. My skin feels softer, smoother, and I have noticed my wrinkles looking less visible. I also tried it on my hands and the dark spots have started to fade. Really pleased with the results.
8 January 2026
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you so much for your wonderful feedback! We're delighted to hear that you're seeing such positive results, from smoother, softer skin to a visible improvement in wrinkles. It’s great to know you’ve also had success using the Total Package Serum on your hands and noticing dark spots fading—that’s fantastic to hear.
We truly appreciate you taking the time to share your experience, and we’re so pleased the serum is working well for you!
Issues connecting to the customer self portal
I was having issues connecting to the customer self portal and Ryan listened attentively and solved my issue. He was kind, respectful and apologetic. I recommend Sun Coast Sciences.
9 April 2026
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you for taking the time to share your experience!
We’re sorry to hear you had trouble connecting to the customer self-portal, but we’re so glad Ryan was able to step in and help. It’s great to know he listened carefully, resolved the issue, and treated you with kindness and respect—that’s exactly the level of service we strive to provide.
Your recommendation means a lot to us, and we truly appreciate your support. If you ever need anything else, please don’t hesitate to reach out!
Never received my order for skincare…
Never received my order for skincare serum. The company has stated to me that the order was received and they do not offer insurance for products not received, which I had to educate them on the buyer does not have to buy insurance for their sale, the seller does. I have not received my order and they will not determine why I have not received my order. I will be filing with BBC and my CC company. Just note, if you do not receive your order, you are responsible, not them.
14 April 2026
Unprompted review
Reply from Sun Coast Sciences LLC
We’re really sorry to hear that your order hasn’t arrived yet—we completely understand how disappointing and frustrating that must feel. We know how excited you must be to get started, and we want to help get this sorted for you as quickly as possible.
At the moment, we haven’t been able to locate your order using the details provided in your review, so we’ve reached out to request a bit more information. This will allow us to properly investigate and resolve the issue for you as quickly as possible.
In the meantime, we do recommend checking around your delivery area, such as near your mailbox, entrances, or any safe drop-off spots. If you’re in an apartment or shared building, it may also be worth checking with neighbors or your front office, as carriers sometimes leave packages in unexpected spots.
If your order still can’t be found, please rest assured—we’re more than happy to arrange a replacement. Once we confirm your shipping details (or an alternative address, if preferred), we’ll get a new package sent out to you right away.
We also suggest contacting your local carrier to report the missing delivery, as this can help prevent similar issues in the future.
Please get in touch with the requested details so we can resolve this for you promptly. We’re grateful to have you as a customer and can’t wait to get your order to you!
Great communication!
Everyone Ive spoken with at this company has bern extremely knowledgable and helpful. no complaints!
12 April 2026
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you so much for your kind words! We're really glad to hear that you've had such a positive experience with our team. Providing clear communication and knowledgeable support is something we take great pride in, so it means a lot to know that we delivered on this for you.
If you ever need anything in the future, we’re always on standby to help!
Quick response from a "human".
10 April 2026
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you for your feedback! We completely understand the importance of genuine human support. We’d like to reassure you that our team is made up of real people who are here to help and respond as quickly as possible. If there’s anything more we can assist you with, please don’t hesitate to reach out—we’re always happy to help!
No product or customer service
Card charged, email received stating product shipped, but bot received. Customer service claims it is to arrive tomorrow and gave me USPS tracking info. USPS says doesn’t exist (double checked number given). Given a customer service link which goes nowhere.
9 April 2026
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you for reaching out and sharing your experience, Sandy. We're really sorry that your experience has been less than satisfactory.
We completely understand how concerning and frustrating this must feel, with the tracking link not showing updates. We want to assure you that we're here to help and are committed to resolving this issue quickly for you.
We have had a look at your account and can see that an email was sent to you with your updated tracking information and expected delivery date and time. The great news is that your order is expected to arrive today!
We're truly sorry for any trouble you’ve had accessing your customer account. A step-by-step guide has been emailed to you to help you get back on track and access your account at your convenience.
At Sun Coast Sciences, we are proud to offer the kind of support that makes things right, not harder. If you have additional questions, we’re here for you!
Thank you once again for bringing this to our attention, Sandy. Your trust means the world to us here at Sun Coast Sciences.
I placed two orders by mistake tonight
I placed two orders by mistake tonight. I’ve been on hold with customer service two separate times one for 30 minutes and one for 20 minutes. The online website is horrible. My credit card has been charged and I will get a complete and full refund. This is ridiculous if this is how their customer services I am glad I am canceling this order and that it was ordered by mistake.
6 April 2026
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you for reaching out. We want to sincerely apologize for the frustration you experienced - both with your order and in trying to get through to us.
We understand how disappointing it must have been to wait on hold and feel like you didn’t receive the support promised in a timely fashion. You’re absolutely right to expect a timely follow-up, and we're truly sorry we fell short this time.
After investigating your account, I can see we've fully refunded your order, and a confirmation email was sent to you. There’s nothing else you need to do on your end.
We truly appreciate you reaching out to us so we could resolve this for you. If you ever decide to give our products another try in the future, we’d love to help.
In fact, we’re so confident in the effectiveness of our formulas that we offer a 365-day guarantee. That gives you a full year to try our anti-aging supplements and skin care products—risk-free.
To ensure that everything has been resolved to your satisfaction, we’d be more than happy to give you a quick call if you'd like to speak with someone directly! Just let us know the best time to reach you, and someone from our friendly Customer Happiness Team will be in touch.
I called the company because for some…
I called the company because for some reason I had not rec'd an order number. Merly was happy to assist and found my order with no problem. Sometimes companies put you through the ringer before they find you. Merly had no trouble. Thank you Sun Coast Science for a well trained staff. JMC
3 April 2026
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you so much for your kind words!
We’re delighted to hear that Merly was able to assist you quickly and make the process smooth and stress-free. Providing efficient and friendly support is very important to us, and it’s great to know we delivered that experience.
We truly appreciate you taking the time to share your feedback and for recognizing our team’s efforts. If you ever need anything else, we’re always here to help!
This has been an extremely frustrating…
This has been an extremely frustrating and concerning experience.
My order was never delivered to me. Instead, it was incorrectly handled and returned to the sender, yet I was still fully charged.
What makes the situation worse is the complete lack of customer support. I have reached out multiple times via email and chat, and have received absolutely no response. Being ignored while my money is taken and my order is not delivered is unacceptable.
From a customer’s perspective, this feels very close to deceptive practice — taking payment without providing the product and offering zero communication or resolution.
I initially had a positive impression of this brand, but this experience has completely changed that. I cannot recommend this company based on how they handle issues when something goes wrong.
I strongly urge others to be cautious before placing an order here.
1 April 2026
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you very much for sharing your experience with us. We want you to know that we take situations like this seriously and would truly appreciate the opportunity to look into this for you. At the moment, we’re having trouble locating your account details, so we may just need a bit more information to assist you properly. An email address or order number would be very helpful in order to do so.
In cases where a package is returned to us unexpectedly, we process it as soon as it’s received and logged by our warehouse. This can take anywhere from a few days to a couple of weeks, depending on volume and staffing. Once our support team is notified, we always reach out promptly to discuss next steps. Returns can sometimes happen due to address issues or delivery complications, and we’re always here to help resolve things as smoothly as possible.
We’re happy to offer a reshipment at no additional cost—either to the same address or a different one—or, if you prefer, a full refund.
We’re also very sorry to hear that you had trouble getting in touch with us. Since we’re unable to locate your account right now, we kindly ask that you check your spam or junk folder, as we respond to all inquiries and aim to do so within 24 hours.
We’d really appreciate hearing back from you so we can resolve this for you as quickly as possible. Thank you again for giving us the chance to make this right!
Everything went as expected
Everything went as expected. There were no problems which I greatly appreciated. Lately I’ve had problems with everything I’ve had to do over the phone.
1 April 2026
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you for taking the time to share your experience! We’re so glad to hear that everything went smoothly and met your expectations.
We completely understand how frustrating phone interactions can be, so it means a lot to know your experience with us was straightforward and hassle-free. That’s exactly what we strive for.
We truly appreciate your feedback and look forward to assisting you again in the future!
I had an opportunity today to talk with…
I had an opportunity today to talk with a support assistant, John was professional, courteous, and very thoughtful. I love doing business with a company that has such personnel who care. And I love their products sincerely
31 March 2026
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you so much for your kind words! We’re thrilled to hear about your positive experience with our Customer Happiness Team.
Providing professional, thoughtful, and caring support is something we truly value, so it means a lot to hear that reflected in your interaction. We’re also so glad you love our products—it really means the world to us.
Thank you again for your support!
Sun Coast Deception
I recently ordered a bottle of the Total Package Serum and as is typical of online sales, received an offer immediately to purchase another set of bottles. The “buy one get two” offer however was priced fully for two bottles. I put the offer in the cart expecting the price to be corrected in the cart but instead the software sent the cart contents to my charge card without my executing the purchase. Very deceptive! Be very wary of Sun Coast!
28 March 2026
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you so much for taking the time to share your experience.
I completely understand how concerning and frustrating it must have been to see a charge for an order you’re sure you didn’t place, and I’m truly sorry for the stress this caused. Please know that we take situations like this very seriously and always aim to resolve them as quickly as possible.
After reviewing your account, I can confirm that your order was canceled and a full refund was issued the same day you reached out. We also sent the refund details via email and tried to contact you by phone to keep you informed.
That said, we'd really appreciate the opportunity to make sure everything has been fully resolved and that you feel comfortable moving forward. If you’re open to it, could you let us know a convenient day and time for a quick call? We'd be more than happy to answer any remaining questions or concerns you may have.
Marsha, I’m truly sorry again for the inconvenience this caused. We genuinely value your trust and patience, and it means a lot to us. Providing a positive experience is very important to our team, and we regret that we fell short in this instance.
I have only used 1week
I have only used 1week. And I have not let go off the products I have used for 20yrs. I am a little apprehensive as to letting go of my old regiment. So even been mixing the two a little of this and then using my cream night. I think I need to jump in for at least a month. I truly want to experience with one product and get a clear view.
25 March 2026
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you for sharing your honest experience—we completely understand where you’re coming from! It’s not easy to switch from a routine you’ve trusted for 20 years, and it’s perfectly natural to feel a bit apprehensive.
Easing into a new product the way you are is a great approach, and giving it a full month on its own can definitely help you see its true benefits more clearly. Skincare often takes a little time, and consistency really makes a difference.
We appreciate you giving us a try and being open to the process. If you have any questions along the way or want guidance on how to transition your routine, we’re always here to help!
I couldn’t ask for a better response…
I couldn’t ask for a better response from this company. Ryan was ever helpful. I will order more products when needed.
19 March 2026
Unprompted review
Reply from Sun Coast Sciences LLC
Thank you so much for your kind words! We’re thrilled to hear you had such a positive experience. Ryan will be especially happy to know his help made a difference. We truly appreciate your support and look forward to serving you again whenever you need us!
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