Stylex Cloud Reviews 1,163

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting the staff's helpfulness, professionalism, and friendly demeanor. People frequently highlight the quick and efficient delivery service, with many orders arriving sooner than expected. Consumers also appreciate the wide variety of products available, the great value for money, and the ease of ordering online. However, some customers experienced issues with delivery options, particularly regarding the availability of free shipping for qualifying orders. A few people also reported receiving incorrect orders or experiencing problems with product quality, and a small number of reviewers were dissatisfied with the responsiveness of customer service when issues arose.

What people talk about most

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and quick... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the quick, efficient, and... See more

Product

Customers consistently note positive experiences with products, praising their great quality, reliability,... See more

Order

Reviewers mention positive feedback about order. Customers frequently praise the ease of ordering online and... See more

Staff

Customers had positive experiences with staff. Many reviewers praise the staff for being helpful, friendly,... See more

Based on these reviews

Rated 5 out of 5 stars

The items that I order regularly weren't in stock when I looked online, and I was hoping to get them in time for Christmas. I contacted the store through email and they (outside of normal working... See more

Rated 5 out of 5 stars

I usually visit the Stylex Cloud store in Romford and the staff there are great.... friendly and professional. I haven't been able to get out for a while so I've had to order online. They have a gr... See more

Company replied

Rated 5 out of 5 stars

Website easy to navigate. Found everything i was looking for, also the deals are good value and there is such a wide choice of flavours. And as always, my order arrived sooner than expected. Great wor... See more

Rated 5 out of 5 stars

Super fast delivery. Excellent product Been with this company for a number of years and they never fail to provide excellent service

Rated 5 out of 5 stars

Excellent company always deliver on time and sent out quick. Been with them for a few years now and they never fail. Great products too

Company replied

Rated 5 out of 5 stars

We buy in store and the staff are always so helpful and knowledgable, we also buy online. Orders arrive quickly and it’s easy to order.

Rated 5 out of 5 stars

Quick delivery says four days but got it in 2 . There vape juices are always the best. Big up the Romford store aswell the guys are so friendly and helpful in there

Rated 5 out of 5 stars

Buy all my vaping requirements from here always friendly and always have what is needed and more

Rated 5 out of 5 stars

Customer service is absolutely lovely, always happy and bubbly and making me feel welcome. Would recommend for the prices and variety of liquids.

Rated 5 out of 5 stars

Great service as always. I don't think there is anything else I can add that I haven't previously said.

Rated 5 out of 5 stars

My purchase was smooth and simple, I got everything that I bought within days. I'm warmly recommending them :)

Rated 5 out of 5 stars

This company is superb. Very helpful staff. I have been using them for a number of years now and they never fail

Rated 5 out of 5 stars

Lovely staff always very upbeat and fun to talk to and a nice chill environment

Rated 3 out of 5 stars

The only thing I had an issue with was i am usually given the option for free delivery by Royal Mail but the only options I had were either next day delivery for the cost of £9.99, next day delivery... See more

Rated 5 out of 5 stars

Long standing customer, always top notch service from Stylex. Thanks 👍

Rated 1 out of 5 stars

I have bought three of these isticks in the last couple of months. They all worked fine for 2-3 weeks before going totally dead. I took all three to the store at Romford Market. I was told that they w... See more

Company replied

Rated 1 out of 5 stars

Just been to shop to ask a question regarding a problem with my vape the staff member was really helpful.but the other member of staff was so rude and cocky to me.i had to leave the shop before I lost... See more

Company replied

Rated 5 out of 5 stars

Easy to order, good price, quick delivery. I never have a problem with Stylex. Keep up the good work 10/10

Rated 3 out of 5 stars

Apparently my order has still not arrived £25 the wrong postcode was used instead of KT18 7BG which is the correct one

Company replied

Rated 5 out of 5 stars

Yet again very easy and quick to order online and speedy delivery. Very happy.

Rated 5 out of 5 stars

Service is great, the products are good and reliable -great value foe money

Rated 5 out of 5 stars

So kind and helpful !! The girl that served was so sweet with everything i asked and was so so funny. highly recommend to all!!

Rated 5 out of 5 stars

Always great! Next day delivered to my door. Everything as ordered. Friendly staff when go in the shop.

Rated 1 out of 5 stars

I was sent the wrong order and I’ve emailed three times and no response.

Rated 1 out of 5 stars

i agree when your buying something there helpful i have used them for years bought many e cigs and liquid from them spent a lot of money but for the first time i had a problem e cig i bought a couple... See more

Company replied


Company details

  1. Electronic Cigarette Store

Written by the company

Stylex Cloud is one of the leading online retailers for E-Cigarettes, Vape Kits, E-Liquids, Pod Systems and Vaping Devices in the UK. Stocking well known brands such as SMOK, ASPIRE, WISMEC, ELEAFand GEEKVAPE, through to world known brands of e-liquids such as FOGG FATHER, DINNER LADY, NASTY JUICE, RIOT SQUAD and ELEMENT E-LIQUID.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent customer service from a friendly team

The items that I order regularly weren't in stock when I looked online, and I was hoping to get them in time for Christmas. I contacted the store through email and they (outside of normal working hours) checked their upcoming deliveries to see whether they would arrive before Christmas.

They let me know that there were some due to be delivered later in the week, and so allowed me to pre-order to ensure that I'd receive them before they went out of stock again. The items arrived sooner than expected, and I'm thrilled.

Excellent customer service, super helpful and friendly.

3 December 2025
Rated 1 out of 5 stars

Very disappointed

Just been to shop to ask a question regarding a problem with my vape the staff member was really helpful.but the other member of staff was so rude and cocky to me.i had to leave the shop before I lost my temper.so thanks to your employee I won’t be using stylex ever again.such a same good shop

4 November 2025
Unprompted review
Stylex Cloud logo

Reply from Stylex Cloud

Hi there,

I am really sorry to hear this! If you could please email me at Enquiries@stylexcloud.co.uk where i can assist you further with this matter.

Kind regards,

Jack.

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