My Stuart Turner Monsoon 3 bar shower pump was not turning off when the shower valve was closed. I contacted the ST helpline and spoke to Eddie McReadie who asked me to carry out the flow switch diagn... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Attended a training day presented by Adam Turner and Richard Hayes on 29th April. The venue and quality of the presentation was fantastic and it was great to learn more about the extensive range of pu... See more
Company replied
I recently installed 2x i-boost for a big client of mine in the Kent area and a gent called brad who covers the area went above and beyond to ensure my process was as slick as possible. He visited the... See more
Company replied
We are trying out a Stuart Turner pump after lots of issues with another brand. So far the experience has been very positive. Time now will tell, but we are truly hoping our new pump will be fantast... See more
Company replied
Company details
Written by the company
Stuart Turner is an internationally recognised pump and water boosting solutions provider with an unprecedented reputation for product innovation, quality and reliability. We provide a complete water boosting capability from shower pumps, to bespoke packaged pump systems meeting the water supply demands of the largest commercial buildings.
Contact info
47 Market Place, RG9 2AD, Henley-on-Thames, United Kingdom
- 01491 572655
- marketing@stuart-turner.co.uk
- stuart-turner.co.uk
4.5
Excellent
655 reviews
Replied to 80% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Top service from Jason at Stuart…
Top service from Jason at Stuart Turner, thanks again.
10 March 2026
Unprompted review
Reply from Stuart Turner Ltd
Hi Gianluca, thank you for your comments and taking the time to write your review, we've passed a copy of your review to Jason who I know was really pleased to have been able to help. Kind Regards, Stuart Turner.
My pump had stopped working.it was only…
My pump had stopped working.it was only 5 month old, contacted Stuart Turner and they asked me to photograph the installation, Eddie sorted me out with a new pump with no hassle. Great service with no fuss. They also said they would collect my old pump! Brilliant.
9 March 2026
Unprompted review
Reply from Stuart Turner Ltd
Hi Christopher, thank you for your comments and taking the time to write your review, we've passed a copy of your review to Eddie who I know was really pleased to have been able to help. Kind Regards, Stuart Turner.
Eddie McCreadie
Eddie McCreadie, was very professional, and sorted matter concerning warranty in a very timely fashion.
9 March 2026
Unprompted review
Reply from Stuart Turner Ltd
Hi TM, thank you for your comments and taking the time to write your review, we've passed a copy of your review to Eddie who I know was really pleased to have been able to help. Kind Regards, Stuart Turner.
NO HELP WITH A 2 YEAR OLD PUMP!!
My 2 year old pump was leaking. ST representative was very unhelpful. Said my pump had not been registered even though I definitely did online, causing me to purchase another pump with installation costing a total of £1000!!!!!
I have registered the new pump online but called ST to confirm only to be told the new pump was not registered!!
23 February 2026
Unprompted review
Reply from Stuart Turner Ltd
Hi Mrs F Naisbitt, Thank you for taking the time to write your review and your feedback. From checking our system I can see that your case is being dealt with by our customer service team already and your complaint has been received and it is our understanding that we have reached out to you in response to your complaint, we will have our warranty registration system reviewed and checked to find out why your pump was not showing as registered and will make any necessary changes needed to prevent this happening in the future. please accept our sincerest apologies for any inconvenience caused. Kind regards, Stuart Turner.
Water boost training
Good solid product trading from Adam and Matt both very experienced so they know what they are talking about. Factory tour was interesting as well.
6 March 2026
Unprompted review
Reply from Stuart Turner Ltd
Hi A.Costello, thank you for your comments and taking the time to write your review. We are glad to hear you thoroughly enjoyed the installer training day. its great to hear such feedback, we've passed a copy of your kind review to Adam & Matt. Kind regards, Stuart Turner.
James
I dealt with James, who understood my problem and tried to help me. In the end, we sorted out our problem to my satisfaction.
6 March 2026
Unprompted review
Reply from Stuart Turner Ltd
Hi Jana, thank you for your comments and taking the time to write your review, Stuart Turner.
What a great company with fantastic…Great company fantastic service
What a great company with fantastic customer service I sent a pump to them to get reconditioned they advised me it wasn't the correct pump so saving me a lot of money and time very helpful and so sent emails to help me out with what I needed products great and the after service is even better Thank you Jason Acock
3 March 2026
Unprompted review
Reply from Stuart Turner Ltd
Hi Danny, thank you for your comments and taking the time to write your review, we've passed a copy of your review to Jason who I know was really pleased to have been able to help. Kind Regards, Stuart Turner.
40 yr old pump
Phoned Stuart Turner with obscure questions regarding a 40 year old pump and was answered with patience, detailed information and a sense of humour. Thank you Helen for your time, understanding, information and laughter!
PS the pump only failed because of householder negligence resulting in frost damage ........oh dear!
2 March 2026
Unprompted review
Reply from Stuart Turner Ltd
Hi Kelofa, thank you for your comments and taking the time to write your review, we've passed a copy of your review to Helen who I know was really pleased to have been able to help. Kind Regards, Stuart Turner.
Excellent technical support
Technical support from Eddie was excellent
Supported by email, phone & video link to resolve issue
27 February 2026
Unprompted review
Reply from Stuart Turner Ltd
Hi, thank you for your comments and taking the time to write your review, we've passed a copy of your review to Eddie who I know was really pleased to have been able to help. Kind Regards, Stuart Turner.
Just got off the phone to Eddie who…
Just got off the phone to Eddie who helped me with a new pump registration.
Eddie was very polite and comes across as a true professional in his field.
I highly recommend Stuart Tuner pumps as they are better quality than other manufacturers and actually seem to last longer. Good customer service and warrenty.
Thanks
David
27 February 2026
Unprompted review
Reply from Stuart Turner Ltd
Hi David, thank you for your comments and taking the time to write your review, we've passed a copy of your review to Eddie who I know was really pleased to have been able to help. Kind Regards, Stuart Turner.
Great technical advice
Eddie's help and advice was spot on customer felt very satisfied with the service due to sound advice given down the phone I also learnt some basic steps which will be useful in the future.
Thank you.
26 February 2026
Unprompted review
Reply from Stuart Turner Ltd
Hi Gary, thank you for your comments and taking the time to write your review, we've passed a copy of your review to Eddie who I know was really pleased to have been able to help. Kind Regards, Stuart Turner.
Excellent Technical Support service.
Excellent Technical Support service.
I am a customer with no plumbing knowledge.
The team helped in looking at the existing shower pump installation by explaining how to use my mobile phone to live-stream to them so that they could advise on what was necessary to make a more satisfactory installation of their pump.
They sent more information by email so that my plumber can be informed of just what is needed to improve the installation - and also offered to advise him by phone if he needed more information.
I think that the service was exemplary.
26 February 2026
Unprompted review
Reply from Stuart Turner Ltd
Hi Paul, thank you for your comments and taking the time to write your review, Stuart Turner.
Purchased a new pump as a replacement…
Purchased a new pump as a replacement for an existing one. A fault present with one of the hoses and ST had a replacement in my hand within 24 hours. Exceptional service, fitted and all sorted!
24 February 2026
Unprompted review
Reply from Stuart Turner Ltd
Hi OJ, thank you for your comments and taking the time to write your review, Stuart Turner.
I called Stuart Turner for technical…
I called Stuart Turner for technical advice regarding a pump that had failed. Without any hesitation, the technical support team, especially Eddie was professional and accurate in giving me advice. He quickly diagnosed the problem and arranged for the required parts to be sent out.
Amazing experience, well done to the whole team.
23 February 2026
Unprompted review
Reply from Stuart Turner Ltd
Hi Steve, thank you for your comments and taking the time to write your review, we've passed a copy of your review to Eddie who I know was really pleased to have been able to help. Kind Regards, Stuart Turner.
Call picked up promptly and talked me…
Call picked up promptly and talked me through whilst on the phone gave me advise on what to check resulting in a new item required and advised of companies to get the part
20 February 2026
Unprompted review
Reply from Stuart Turner Ltd
Hi Steven, thank you for your comments and taking the time to write your review, Stuart Turner.
Very worst service
No Warranty covered and will not offer a replacement or refund. Very worst service provided and kept fobbing off. Not reliable. No response to my recent complaint since Dec 2025. Pump hardly made it for a year and few months and not impressed!
17 December 2025
Unprompted review
Reply from Stuart Turner Ltd
Hi Sharon, thank you for taking the time to give us your feedback, we are sorry to hear of your dissatisfaction with our service on this occasion. We do our best to understand every unique situation of our products however without further information from you, we are unable to locate your original contact with us. If we could please ask you to contact techassist@stuart-turner.co.uk with your details and original case number so our team can look into your case we would appreciate it. Thank you.
Friendly help
Very friendly help when I was finding it difficult to register my Monsoon pump for the warranty. Eddie couldn't have been nicer or more responsive.
16 February 2026
Unprompted review
Reply from Stuart Turner Ltd
Hi Mrs M Roy, thank you for your comments and taking the time to write your review, we've passed a copy of your review to Eddie who I know was really pleased to have been able to help. Kind Regards, Stuart Turner.
I had problems registering my product…
I had problems registering my product guarantee on line and contacted the company. Eddie McCreadie dealt with my problem and emailed me a link to upload my invoice. I received an email back with confirmation of the 5 year extended warranty, in the same afternoon.
Excellent service and the very professional way he handled my call.
19 February 2026
Unprompted review
Reply from Stuart Turner Ltd
Hi Peter, thank you for your comments and taking the time to write your review, we've passed a copy of your review to Eddie who I know was really pleased to have been able to help. Kind Regards, Stuart Turner.
Eddie was very helpful and efficient
Eddie was very helpful and efficient. Can't fault his service
17 February 2026
Unprompted review
Reply from Stuart Turner Ltd
Hi Jonathan, thank you for your comments and taking the time to write your review, we've passed a copy of your review to Eddie who I know was really pleased to have been able to help. Kind Regards, Stuart Turner.
Eddie
Eddie was very patient and very helpful. He made sure I was in touch throughout the phone call.
18 February 2026
Unprompted review
Reply from Stuart Turner Ltd
Hi Graham, thank you for your comments and taking the time to write your review, we've passed a copy of your review to Eddie who I know was really pleased to have been able to help. Kind Regards, Stuart Turner.
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