Stripe Reviews 

They don’t do payouts in time even if they do they pay less than they are supposed to. Do not work with these scammers.

Unfortunately I cannot give zero star on the review.
They will close your account and hold your money without any warning or hesitation. They will cause disturbance on your business without your knowledge. The costumer service is so poor that you would just want to close your account and bite your losses. Just another scammer on british financial market.

Stripe in my case with my company the situation it’s the same, you decide to stocked 5000 aud from 22 of march 2024, I sent several email almost 20, and always receive the same answer “Sorry but it’s a final decision” and from a year we never have noone dispute 😖 at the end explain in many emails that money it’s for our students you understand that they need to pay their school otherwise they can get their Enrolment and that’s mean their status visa it’s in dangerous?? Looks like you don’t care, just stocked the funds and you don’t give us a justified reason.

Then I try to find #Stripe in this plataform and I saw more than hundre case around the world with the same problem…

At the moment I told them, that’s ok don’t returned my account but make a Reimbursing customers directly to the cards they used, we need to pay their fees and we will look for other mechanisms, but give them their money back, it doesn't cost you 5 minutes for a person to do several clicks and that's it! and your responses are still automatic and there is no solution!

Worst experience with platform.
Holding 2000£ from 11th April and not responding to any emails , no reply at all from any form of communication. They decided to close account on stripe long time ago, not refunding any money they ate holding and not even releasing to any accounts. First email they mentioned they will revert whole amount to the original payment method it was paid on 22nd April, today 26th april, still no update, no refund ,and stopped replying to any emails. Avoid this company at all cost if you dont want your customers money stucked with them.. there are lot of better options for payment methods than this

Not responding to emails after holding 2000£ in stripe account.

Worst experience ever, I am sending them emails from past 4 days , and not a single reply, and there is no other way to contact them… they are holding 2000£ which they are not refunding to customer nor they are releasing payment to me. I will need to write reviews everyday about this until they clear my account by refunding whole amount as they are not replying to emails and no communications at all. This is 3rd review I am writing for the same thing as this is the only thing they care about …. And I will need to post 100s of review for this until they give me refund .

You guys already decided to close down my account on stripe, then why not refunding full amounts and close it, so I dont know what are you still reviewing and why still holding it even after 1 week of deciding to close down!!

I have been trying to resolve an issue with my Stripe account for quite some time now, where my account was abruptly suspended and funds were retained without any clear explanation. Despite numerous attempts to contact support through email and Twitter, my concerns have been consistently ignored, leaving me without any resolution or even a basic response.

As a small business owner operating a subscription-based service, I rely on prompt and reliable financial transactions to sustain my business. The lack of transparency and support from Stripe has not only disrupted my business operations but also undermined my trust in their service. The inability to get a straightforward answer about why my account presents a "high risk" or how I can address this issue is frustrating beyond words.

I am deeply disappointed with the way Stripe has handled my situation. The absence of effective communication and customer support, especially when it involves the livelihood of their clients, is unacceptable. I had high hopes for using Stripe based on their reputation, but my experience has been nothing short of distressing.

I urge anyone considering Stripe to think carefully about the potential challenges and lack of support you might face, especially if you are a small business that depends heavily on each transaction.

No reply from customer service team after holding 5k pounds in the stripe.
They decided to close account on 17th April and in the first email it was mentioned that customers will be getting refunded on 22nd April, but no reply from past 2 days from customer service, no refunds has been made to customers, I am not able to access any of the funds stuck in the stripe account. Not getting any reply from their emails now, seems nobody cares in this company about their customers. It's not small amount, its 5000 pounds they are holding and not refunding to anyone for more than a week they are still holding it. Worst payment system to use it. Avoid it at all costs.

I dont know how and who gave them 5star ratings

My attempt to create an account with Stripe was met with unforeseen difficulties, as my application was declined without explanation. Given my limited expertise in IT matters, I reached out via email multiple times requesting a phone call, as no direct calling option was available. Unfortunately, the lack of responsiveness and apparent indifference to new client concerns left me dissatisfied. Consequently, I cannot in good conscience recommend this platform. I would advise exploring alternative payment methods such as Skrill and Square, which may offer more responsive customer service and support for new users.

My son opened a stripe account and his customer page and his customer paid over £3000 into for services supplied. Stripe then closed the account down and the money apparently was reissued to the customer. The customer says they have not received the money and my son now is out of pocket. They have no proper contact and god knows where the money is now. I have had to lend mys son the money because he was relying on the money from stripe. Terrible company seem to be just taking peoples money and closing accounts down for no reason. Can’t even talk to them to find out what is going on. No stars if I could.

The complaints department is not fair at all, they only delay the process and pretend they have no authority. It is recommended that anyone using a virtual card check to see if the card issuing bank is Stripe Payments. I've really had enough. No emergency plan

Absolutely shocked by their false payment / pay-out terms and inability to resolve this and to add to this, they dictate to you your ability to receive your payments. Making their customers wait 7 days for the money that belongs to them. This is false advertising at the highest level. You cannot communicate that your first payment takes 7 days and then there after your payments will take 3 days and not stick to that term and when contact about a payment not being made on those terms, telling your customer that there is nothing that can be done and the payment terms change only once your account is reviewed which is poor customer practice! Any business these days relies on customers paying their invoices timeously so that they can pay their suppliers, but not STRIPE - They keep your money and decide when to pay you out............... Thereby reducing a companies ability to operate efficiently.
DO NOT USE THIS COMPANY TO ASSIST WITH PAYMENTS Rather go with a trusted, truthful Financial institution that does not mislead you!

Disgusted with company, refused to give me feedback on own account.

After following there guidelines, they still closed my account. 3 accounts I had with them for 2 yrs, and this is how you treat your customers, would never use again

They have withheld my money for four months now one minute they promise to pay me my money on a certain next minute my bank account is suspended (never was and no changes have been made to my bank account) then told me to update details and I will get my pay out in 48 hours and yet to receive nothing I called the company and was promised to get a call back. It's been an absolute nightmare imagine a business not paying them their fees!

They've allowed a 3rd party (Xero) to access and create a new account in Stripe without my permission so now I have 2 Stripe accounts and 2 daily payouts. Why did you allow a 3rd party to gain access to my accounts without my permission!

Same as others -;What a joke, closed my account after 3 days of it being opened. No transactions have been made and they are saying there has been unauthorised payments so they’ve closed the account. I provided all documentation - business license, bank accts, photos of inventory, receipts from suppliers, address verification, phone verification, photo and ID verification. NOT in a prohibited or high risk category.

Total morons, total waste of time.

Even worse:
I gave Stripe all my documents: proof of inventory, invoices from suppliers, business license, verified phone, address, email, and did passport and selfie, which they now have all this information on their system. I want all my info permanent wiped from their servers. Which I'm sure will not happen. Beware of using Stripe.

totally scammer . I was so regret to use them . They completely close my account claiming customer did not authorise the payment . I have spoken to all my customer and they all confirmed that they are happy with my service and no issues at all. They now holding £17K from us and leave us in a dark.

Hello .
This is our reply to stripe who we contacted and said they would try to review our account but did not

It’s okay as stripe has closed our account why we have no idea we are a 4.5 star company where stripe are 2.5 we sent all our accounts through which look amazing and we have over 100k in bank which we also sent over . But it is fine we have plenty options and have went with worldpay . I have a feeling once stripe lose a couple of major accounts looking at your reviews stripe will struggle and be no more . Anyway good luck as soon you will have 1 star 🌟 across the board . They will be laying off staff soon I assure you . We will update our review to tell the world how bad you are in depth . Anyway good luck stripe you will need it .

Strip Close my account 120 days ago
And sent to me email that my money will be hold for 120 days and after 120 days they will send to me my money to my bank

After 120 days ended I sent to them email but their replay was

Thank you for bearing with us. We've taken this opportunity to review your account again. Unfortunately, we have nothing further to add to what was said in previous emails. If a balance still remains in your account after eligible payments have been refunded, it will not be made available to you. This is in accordance with Section 5.6 of Stripe Payments Services Terms. We're sorry that we can't be of any further help to you.

How come ? You said that you not will refund ? Just hold 120 days ? And after hold you will send my money to my bank ?

hello, they told me that I don't meet terms and conditions and after an additional audit they can't support me as a company and that I have too high a risk for them, I've passed these audits before and I don't see it as a fair thing that now my money is stuck inside. It's 18k with 3 in reserve that was used to cover future disputes. I don't agree with this decision and I'm willing to put a lawyer on it because I don't see it as a fair thing.

DO NOT USE STRIPE THEY HOLD YOUR MONEY AND YOU CANNOT ACCESS IT. We held an event over Christmas have had no complaints or refunds requested and Stripe are holding 25% of my money for 3 months.