Stripe Reviews 

Do not do business with Stripe especially if you have a thriving business. Our sales record do not always match our account balance. They eventually closed our account with cash in it when we made a complaint. All effort to get them to refund proved abortive until we got K a j e m b r e n L t d involved to help us get it.

Is Stripe stupid or do they employ monkeys? I create a store that is not risky, they directly see it as high risk. I think Stripe employees are monkeys.

Hello

As a Stripe user since 2020 and having processed over 4,000 transactions as a small business, I recently had my account closed on the 19th of August, 2024, due to the following reason:

"Based on the information available to us, including documents submitted via your dashboard to appeal our decision, we’ve determined that your account still presents an unacceptable level of riskAs a result, any funds in your account balance, and any pending charges, will be reversed within 5 days of the account closure date. If a balance still remains in your account after all reversals have been processed, it will not be made available to you, in accordance with Section 5.6 of Service Terms for Stripe Payments. Please refer to your Dashboard for a list of the charges to be refunded "
Here's a brief description of my business: I am the sole owner of a small business my domain is zzgadgets.com, with approximately $2,000+ in monthly recurring revenue (MRR).

Please help resolve this issue, we use stripe for many years (store name zzoutlet - acct_1MOcowIT5sFLJOSK) and we have more than 2000$ on balance and we can not withdraw money and nobody said us when we can do it.

Yesterday i got sale on my stripe account after that they close my account !!

But there something not clear ! The sale is from credit card expired on 11/2030 ! This mean this card have more than 5 years to expired and that not legal ! All credit cards expired in two- five years Max !

Also i have truck my store visitors to check it but no visitors from the country of this sale !

Do you think Stripe make this transaction to close our accounts ?!

Stripe is scam don’t use it

I have been going round and round in circles with stripe support. I have sent them endless emails of my issue, sent them screenshots and even spoken to 3 different people on their support chat. Every response I am told it is being shared with the specialist team, only for weeks later to be asked what my issue is. I have never dealt with such an incompetent support service. When I first joined stripe 1 year ago, I was assigned a very helpful representative. Now I am left with weeks long emails with zero resolutions. Very disappointment.

We have been stuck in an endless loop with Stripe's verification process, and no one seems to be able to explain why. Despite our repeated efforts and immense patience, our account has been paused for over a month with no clear reason or resolution in sight.

The customer service is appalling—how can it take this long just to verify some basic information? We are at the point of considering closing our account because Stripe’s service is shockingly slow and unreliable. As a business, we need a dependable payment portal on our site, and Stripe has proven to be anything but.

Unless this matter is resolved urgently, we will be forced to look elsewhere. If you're considering Stripe for your payment solutions, be prepared for a long and frustrating experience.

AVOID! They have refunded hundreds of our customers resulting in thousands of loss with zero explanation other than “we are closing your account” and there is virtually no one to speak to, you have to wait for an email. Avoid them! If I could go back we wouldn’t use such an unreliable payment provider.

Shocking. Took my money then paused the account for no reason and wouldn't responded at all.

Never had such an awful experience.

100% scam save your self and stay away
there is a reason why they got this rate of review

Never use Stripe!!! Stripe is a scam!!! They are thieves who, without warning, close your account and keep your money!!! They say they will refund the funds to the cardholders, but they never do. They don't have telephones, they don't have offices, the same responses by email to waste your time. DON'T EVER USE STRIPE!!

**Review: Beware of This Payment Processor - Holding Funds Unjustly**

I have had an incredibly frustrating and disappointing experience with Stripe.
Despite all my transactions being legitimate, they have unjustly held my funds for an extended period, causing significant financial stress and operational disruptions.

From the outset, I provided all necessary documentation to prove the legitimacy of my transactions. However, rather than facilitating smooth transactions, this company has acted in a manner that can only be described as fraudulent. They have repeatedly asked for additional documentation, which I promptly provided, yet they continue to withhold my funds without any clear justification or timeline for resolution.

Customer support has been unhelpful and evasive, offering vague responses and failing to provide a concrete reason for the ongoing hold on my money. This lack of transparency and accountability is unacceptable for a service that businesses rely on for their financial operations.

The impact of this unethical behavior has been significant. It has caused cash flow problems, affecting my ability to pay vendors and manage day-to-day expenses. This kind of treatment is not only unprofessional but also detrimental to small businesses that depend on reliable payment processing.

I strongly advise anyone considering this payment processor to look elsewhere. Their practices are deceptive, and their handling of legitimate transactions is anything but trustworthy. Save yourself the headache and choose a provider that values integrity and transparency.

It was just awful service.
With all the requested documents that prove the clean and legal business of our company - stripe just closed the account without any warning or communication.
Stripe onboard us normally and allow us to start processing. We spend a lot of time and resources on product integrations (thousands of euros in total).
Then, without any reason, our account was blocked.
Then the customer support just automatically answers we don't care about your company anymore and "f.ck off" in general.
Zero business culture.
I did not expect such rude behavior and nonsense reasons for disconnection from the service.
I was a big fan of Stripe and recommended it a lot for other businesses. Just shocked.
From now on, I never advise anybody to use it.
Total disaster.

We have had a very concerning experience with Stripe. For a significant period, our funds have been held in our account without any updates or resolutions from Stripe’s support team, despite multiple attempts to contact them. This situation has severely disrupted our business operations and caused financial strain.

We have already filed an FCA report regarding this matter, hoping it would expedite the process, but we still haven’t received any communication from Stripe. It is crucial for us to receive our funds promptly, and the ongoing silence from Stripe is unacceptable.

Due to this unresolved issue, we are now considering taking legal action to protect our business interests. We urge Stripe to address this matter immediately, as their current approach is causing us considerable distress.

We hope that this review serves as a warning to other businesses considering using Stripe. If you value timely communication and reliable access to your funds, you might want to think twice before choosing Stripe.

If people want to go together and report them also legally contact us at info at favar-global.com which is also our Stripe account email

Such a Scam!! THEY STEAL YOUR MONEY!! AVOID!!
As a small business using stripe was our worst mistake!! we are a property management company dealing with short stay company lets! once we starting getting bookings in the region of £1000 payments they put our account on hold and kept our money claiming our account was high risk!
Our last transaction came from the council using our property for vulnerable people in need of temporary accommodation!!
They kept this money and shut our account down!!
As a small business this has brought us on the brink of bankruptcy!
They have had our money (over 5k) for over 8 months now and still not returned OUR money!! THIS IS THEFT!!
We had wrote a formal complaint which will be going to the financial ombudsman soon! We will also be looking at taking legal action to claim compensation on our losses due to them taking OUR money!

Avoid avoid avoid!!

STRIPE STEALS MONEY FROM THE CLIENTS ‼️ STRIPE STEALS MONEY FROM THE CLIENTS ‼️ STRIPE STEALS MONEY FROM THE CLIENTS ‼️ STRIPE STEALS MONEY FROM THE CLIENTS ‼️ STRIPE STEALS MONEY FROM THE CLIENTS ‼️ STRIPE STEALS MONEY FROM THE CLIENTS ‼️ STRIPE STEALS MONEY FROM THE CLIENTS ‼️ STRIPE STEALS MONEY FROM THE CLIENTS ‼️ STRIPE STEALS MONEY FROM THE CLIENTS ‼️ STRIPE STEALS MONEY FROM THE CLIENTS ‼️ STRIPE STEALS MONEY FROM THE CLIENTS

‼️ In order to join for filing class-action lawsuit please contact us via email evg2115 gmail com ‼️

Case Reference : 11751630
If I could give minus 1000 stars would like to.
i own company called Dax sports limited and this company provided payment gateway to our merchant, within 2 transactions they blocked our services on 15th february and kept saying they will start refunding to customers after 5 days from the rejection date.
funny thing is on 15th february 2024 two different customers made payments of £9 and £4493, and this stripe already refunded £9 but still haven't refunded £4493 to customer nor have they sent funds to our bank account.
first of all this an american company who doesn't really follow any uk guidelines, secondly the moment they blcok your account you can't choose option to call back, cant chat with them, we just have to fill up the form on website and they respond which is rarely. i would have sent thousand messages and only one reply i had received that i should wait 120 days from the date of rejection which is already over but still cant withdraw funds and cant even issue refund to customer.
i dont know how is this possible last reply from this company's employee name Puneeth was on 16th april. An american company and customer service employees are from India, who dont even care about their customers. i got each evidence of how many times i have sent messages through website and got only confirmation that we have received your message and we will get back you

I HOPE UK’s financial authorities reads review on Trustpilot and contacts each and every customer in the uk and ask them their expertise with stripe and chucks away this fraud American company from the uk.

lol these guys keep repling same thing to everybody in trustpiot.
i think these guys are scammer who scam everybody gets away, i hope some miracle happens and uk's financial authorities pick these matters up and remove stripe from the uk,
even though i wrote my case reference i know stripe won't nothing.

Thats why i have given my case to financila ombudsman, and whoever reads my review guys please involve FINANCIAL OMBUDSMAN. Remember the name FINANCIAL OMBUDSMAN.

Stripe is holding my funds since 15th february, if it was bank we could get interest for this.

Stripe = Scammers = Fraudsters

They have suspended our Stripe account without giving any clarification, just said that it has risk associated.
On top of that they have been holding our funds from last 3.5 months without any reason.
We have already provided services to our client and our client is happy. But neither Stripe is paying that money to us nor refunding to the client.
Looks like they have found a good way to scam money from businesses.

They removed my review here on trustpilot and I had to prove that I am telling the truth! that I am real, verified profile and all, and I had to send screenshots of Stripe emails, invoices, etc, as to legitimize what I say.

I had been working with Stripe for several years (for the only good things they have, they have a lot of payment systems, and there is less denial in terms of conversions) but they are THIEVES!!! to their face, and I will explain it as accurately as possible.

You open an account, you start accepting payments, after a few transactions, you have 99% that they will block your account (of course high risk)
your money will be held for more than 120 days and you will be lucky to get it, whatever the amount is, in case they refund the money to the customer, they refund you the full amount butooo.... Stripe keeps their commission, so your account goes negative and you owe Stripe money.
You write to Stripe support, many times they tell you that they will refund the customer after 5 days (they don't), other times you just wait for them to answer and they don't, other times you feel like a machine is writing to you because it's the same answer over and over again.
Conclusion: you only have to sue them, and thousands and thousands of people do not do it because of the money it takes to sue them, because of the time, psychological wear, etc in order to make a claim, and to have a minimum of security that you will be able to get a miserable amount at the end for taking them to justice.
Stripe is a payment gateway like Paypal that abuses the power of their customers, they keep 90% of the money of their customers, and only favor the big companies, those who do generate millions of euros, not us that even if you make 40 thousand a month which was my case, that's not money for them ....

Completely hopeless customer service.

If you want to spend hours and hours and hours on phone and chat, to resolve even the most basic issue, like updating an email address, even after giving the information dozens of times, then this is the company for you.

Do not sign up to any service with recurring payment, monthly or similar via Stripe. The merchant can block the cancellation and charge you as long as your card is valid. There is no support from Stripe or a way to block the automatic payment via Stripe. In Paypal you van manage you subscriptions so that is way more secure for the customer