Strikingly Reviews 98

Signed up a long time ago to test a few things, but didn't realise got an active annual plan. No emails or any reminders sent and they charged me $192 for the annual plan renewal. Asking for a refund, and told me they charged a $20 "usage fee" don't know what that is and a $1 service fee. Petty.

Still waiting for my money back, let's see if they actually return the money or a thief.

I had no issue with the service, but needed to cancel the monthly plan. I paid $20 on 11 April and requested to cancel on 13 April, expecting the plan to end on 11 May, as I had just paid for the month of April. However, the support person told me that the plan would cancel immediately, I would lose all features and no refund would be given. That is not industry standard, I am surprised if that is legal and this is the reason why I cannot in good faith leave them a good review. The service was what I paid for, but the exit was disgraceful.

In response to the 5-star review by Jose, I agree that the service itself was fine, and I have paid them $740 over 3 years of service. I wrote them to say that it is a shame that they would let a customer leave on such a sour note and I hope their management makes a policy change.

I closed my company nearly a year ago and forgot to close down my website. I was told I received an email about its renewal, but I never got it. I then went to cancel my plan hoping to get at least a partial refund since I'm paying for another year without using the service. I was informed that they don't give any refunds. Feels like a punch in the stomach. I feel like the company is unethical and has very poor customer service. Seems more like a scam to get peoples money without providing service. I've owned many businesses in my life and have never not given a refund or at minimum a partial refund when it was the ethical and right thing to do. Businesses and Policies that undermine basic ethics are shady and criminal in my opinion.

They scammed me with their plans, and I have lost over USD 700 due to them. It's a horrible, bad scamming company. Their customer support sucks when I contacted them too.

My account on strikingly was randomly disabled one day. Then, when I tried to log in, I couldn't. My websites were offline and I starting to get worried. I contacted support and they told me that it was because my account was in violation of the Terms of Service. I asked if they knew why and I thought this might be an error and I'm looking to clarify this ban. They informed me that this was not an error and I cannot get back my account. They mentioned that they cannot disclose any information on my account being banned. I lost 8 domains that had over 130 unique visitors daily. I have no idea why my account was banned because at the time I was not using strikingly, I had only used it a couple days earlier to check my form responses. They told me I could create a new account and continue building. I find that kind of dumb because if someone was breaking their TOS they could just create a new account. After addressing my concerns, they informed me that they were sorry about the inconvenience and proceeded to ban me from the chat. This support was horrible, the worst I've ever gotten, I would give it 0 stars if I could, I'm never coming back. Do not use strikingly, please. There are much better options to build your website.

AVOID —been with Strikingly as a business owner for over 10 years with a pro account. I noticed i was not getting ANY email notifications after a month in December 2023. I spent hours trying to find out why by editing the archaic website to no avail. Got on Chat to get help. They supposedly sent it to a developer there and PROMISED to get back within 48 hours to let me know something and hopefully fix it. After 4 days I sent them 3 emails to their “Happiness Officers” also to no avail —they’ve ghosted me. Now I’m losing productivity AND customers cannot email me. So, after all these years and $$$ i’m treated pretty badly. I have never been treated with such cavalier disregard —pretty disappointed. AVOID.

The platform itself is easy to use, however, they set up their system so that when you add additional sites, it will automatically bill you for them without having to talk to customer service. That is how it should be. BUT, when you delete sites on your account, it doesn't subtract them from your billing. To do that, you have to contact their "Happiness Officers" (aka customer service) for them to adjust your billing. I removed and deleted 5 websites in November (23), leaving me with 2 remaining. In Dec I saw they still billed me for the others, so I contacted them requesting a credit and they refused, even though they could see that I deleted those sites in November. On top of that, they said would cancel the billing for the January invoice but they suggested that I "maximize what I have paid for through January 28th, 2024." These boneheads think I am going to build a website or multiple websites for a 30 day period. They sell websites, yet they don't even understand the work/effort it takes to build a decent site AND THEN how much work it takes to promote it and drive traffic. I am looking for a new website partner who values their customers.

Avoid. Almost zero customer support. Business and team from China, they do not care and have zero repurcussions. Also, dangerous practices for SEO and will randomly attach links to their product when people share your site even on Pro. Nothing is truly white-label.

Massive amounts of unsolicited spam - received 20+ emails over a couple of weeks that there's no way to unsubscribe from. Stay away from any business with these kinds of practises.

Unsolicited SPAM mail from strikingly trying to onboard people to affiliate with them. Simply put NO.

Honestly don't know what all of these bad reviews are about. I think they are just people who don't pay attention when they purchase something. Must be the ones who return 7/10 items they buy. Strikingly is lighter, faster and easier to use than Wix. Their templates are varied and extremely beautiful and their support is by FAR the best I have ever experienced. They don't differentiate between free and paying users and will help everybody with ANYTHING, no matter how basic the request. They will literally help you build your entire website step-by-step if you ask them in chat

I did not agree with paying for a service with their obtrusive logo/marketing on the website. To remove the logo, the website service said it would require more payment. However, this should be made transparent as indicated in consumer advertising laws.
Suggestion: Write to their VC firms about improving services and value

so many spam emails from "Allen" - they must be desperate for business

Avoid this company!
Upgraded by mistake my account and after 5 min I contacted support for refund. But they do not want to give my money back claiming they give credits.

Thief's!!! Be careful!!
Canceled an account twice, but still got charged for it. No refund was given back. As it is against a policy.

We canceled our account, which was on an annual auto-renewal with our credit card. Strikingly then made an unauthorized charge to our credit card. When we addressed this issue with Strikingly, they said they could only give us a credit (for their website). This is unacceptable. This is theft. After going back and forth for a couple months, we have still not received a refund due to Strikingly telling us that we have to take additional steps and them claiming that they can't cancel our account. This company is a scam that I now regret utilizing.

Will never leave you alone, emails you every few days with no way to unsubscribe.

I was quite happy with Strikingly.
Was.
Past tense.
I have used Strikingly for about two years now for several different e-commerce websites, and there's really no non-blunt way to say this. Prior to December 28, 2022, their product was stellar. After December 28, 2022, their service has consistently failed, and failed, and failed again.
Once, it was a delightfully easy-to-use website builder, which enabled users to quickly and easily post products, accept payment, and connect multiple different payment gateways while receiving (and responding to) customer inquiries, all with an easy interface.
That changed.
Whatever Strikingly did on 28 December, 2022, whether it was installing a new IT chief or moving their office somewhere new or changing ownership or whatever, they put a gun to their own brand and pulled the trigger.
It is no longer a matter of "occasional glitches." It has reached the point where if a customer actually manages to complete an order without some form of technical glitch (items vanishing from carts, a credit card option not appearing, a payment not being properly processed), then an actually successful sale is the exception rather than the norm. I am approaching my 90th day of my customers being repeatedly and consistently unable to use Strikingly's payment gateways. And on the EXCEEDINGLY rare occasion an order does actually go through, it INVARIABLY is followed by a period of the domain name disconnecting from the website, which requires a lengthy conversation with Strikingly's customer service department (the only ones in the company who are, I'll admit, superior to those I've dealt with from their competitors) to fix a DNS log that did not get updated.
In addition, whenever I try to respond to on-site messages, Strikingly gives me an error message saying that I cannot send the email because their almighty filter has decreed that I am sending spam.
The machine, is telling the Human, "you are spam."
And Strikingly's excuse is "we are using an AI algorithm that is learning and developing its filter." I do not actually give a baboon's buttocks about the machine's learning curve. The fact that the customer needs to earn the machine's permission before sending an email is not only insulting to Strikingly's customers but it makes their customers incapable of responding to our own.

I cannot begin to calculate the customers I have lost through Strikingly's consistent string of failures in the past three months.

I keep being told that they are making some form of adjustment to new servers and whatnot and that they are trying to fix these omnipresent technical failures. I hope so, because I'd really like to deal with the Strikingly I was happy with before 2023 began.

Oh, if only a big fat ZERO were possible! Took them a whopping 3 months for two snazzy websites that, surprise surprise, didn't even work. "Happiness" officers? More like Misery Makers. Near the end of my torturous journey, guess who popped up? The "CEO" with a desperate plea to renew my agony. Big NOPE! Run far, far away, folks. It's a premium disaster waiting to happen!

They robe their customers with abusive terms of service.
I paid for a full month. As i didn't want to continue the next month, i stop the renewal.
But they stop the service because they said it is immediate, even if you already paid for it.
No possibility to change it, if you make this mistake it's on you, you have to pay another full month if you want to use the service you already paid.