StrideOn Reviews 

295
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff, prompt delivery services, and the practical design of the mobility aids that greatly improve daily life. Many people note that the equipment is lightweight, simple to assemble, and provides much-needed independence during difficult physical recoveries. Reviewers emphasize how these devices make getting around the house and running errands much easier compared to traditional crutches. Some reviewers were not happy with unexpected delivery delays, courier issues, or the pressure felt during the upselling process. A few consumers highlighted frustrations when courier promises were broken or when dealing with unexpected commercial pressures after hiring.

What people talk about most

Product

Reviewers highlight positive aspects of product, describing it as a game changer during recovery. Consumers... See more

Service

Users describe positive interactions with service, highlighting professional and organised support throughout... See more

Delivery service

People report positive experiences with delivery service, noting quick arrivals and smooth collection... See more

Staff

Consumers find staff to be exceptionally helpful, friendly, and professional throughout the entire process.... See more

User experience

Customers report positive experiences with user experience, highlighting how the knee scooter provides... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rented the Strideon, after ankle surgery, and it was a complete game changer. I had previously (in 2012), been loaned something similar by a hospital, so knew it existed. The staff were fantastic,... See more

Company replied

Rated 5 out of 5 stars

I was recommended the knee scooter from my physio & it has proved a game changer for me as crutches & zimmer was not possible, easy to ride on, comfortable & a big plus was being able to easily fold... See more

Company replied

Rated 5 out of 5 stars

I'm so grateful to StrideOn. When I broke my ankle I had little or no mobility. I found the company online and completed a simple order form . For an extremely reasonable rental price a Knee Scooter w... See more

Company replied

Rated 5 out of 5 stars

I have used this company twice in the last 2 years and the service is always excellent. The stride on is brilliant to use and gave me so much more confidence to go out rather than using crutches. Reci... See more


Company details

  1. Mobility Equipment Supplier

Written by the company

StrideOn is a UK-based company that provides innovative mobility products to help people regain their independence and freedom of movement. Our flagship products, the StrideOn and Orthomate Knee Walkers, also known as Knee Scooters, are the best in the UK and Europe, providing a superior alternative to traditional crutches. Our Knee Walkers have been approved by the NHS, which is a testament to their quality and effectiveness. With our products, customers can regain their freedom and independence, without the inconvenience and discomfort of crutches. At StrideOn, we understand that mobility is key to living a fulfilling life. That's why we are dedicated to providing high-quality products that are designed to meet the needs of our customers. We strive to provide exceptional customer service, ensuring that our customers have the support they need throughout the process of selecting, purchasing, and using our products. Quite often, foot/ankle patients or our customers with an unexpected injury want us to act fast. We are agile enough to ship our Knee Scooters to arrive anywhere in the mainland UK on the next business day as long as we get the order by 2:30pm. Our mission is to help people regain their freedom and independence, enabling them to live life on their own terms. We are proud to offer innovative and effective solutions to mobility challenges, and we are committed to helping our customers achieve their goals. If you are looking for a superior alternative to crutches, look no further than StrideOn.


Contact info

4.9

Excellent

TrustScore 5 out of 5

295 reviews

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4.9

All reviews

(295)

53 reviews in the last 12 months

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Rated 5 out of 5 stars

Gave me back mobility while recovering

I was non-weight baring for 4weeks .
With out this stroller I don’t know how I would have managed. I was able to get around my house into the garden and as it folded and fitted into the boot of my car the occasional supermarket shop .
The company were really friendly and it was delivered the next day very efficient service . Highly recommend if for
Any reason your unable to use one of you legs for a while . I hired it , but if you need it longer you could buy .

1 August 2024
Unprompted review
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Reply from StrideOn

Thanks David for taking the time to share your experience with others. It was a pleasure to be of service and we all wish you the very best for the remainder of your recovery.

Rated 5 out of 5 stars

Gave me back my independence!

I broke my ankle whilst on holiday and was non-weight bearing for 6 weeks. This Stride On Knee Walker was amazing for me during this time. It gave me the freedom to move around my house with ease. With crutches you can't carry things around so the Knee Walker gave me that option, especially with the handy basket! I even managed to use it on a family weekend away which meant I wasn't relying on people to push me around in a wheelchair.
The company were amazing, so supportive and responsive. I highly recommend hiring one of these if you are ever in need.

9 September 2024
Unprompted review
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Reply from StrideOn

Hi Reshma and thank you for reviewing StrideOn and to share with others. It is great for us to hear how the Strideon knee walker made that testing time a little easier for you. All the very best wishes for the rest of your recovery.

Rated 5 out of 5 stars

This is a fantastic company offering a…

This is a fantastic company offering a great service, which is convenient and good value for money. I hired a knee scooter for two weeks and it made a huge difference at a time I was practically immobile and it meant I could attend two family events, I would otherwise have missed. Thank you Strideon!! Madeleine Milnes from Wells

12 September 2024
Unprompted review
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Reply from StrideOn

Thank you Madeleine for taking the time to share your experience with others. We were happy to have been of service and wish you all the very best for your continued recovery.

Rated 5 out of 5 stars

Knee Scooter made life so much easier…

Knee Scooter made life so much easier whilst recovering from broken ankle. Going to work, shops etc was made possible. Excellent to company to deal with. Highly Recommended!

12 September 2024
Unprompted review
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Reply from StrideOn

Thank you for taking the time to review our Knee Scooter and services and share your experience with others. Best wishes for the rest of your recovery.

Rated 5 out of 5 stars

Great company & product

Great speedy service , allowed me to be independent while having fractured heel. Lovely company to deal with and very sturdy knee stroller, basket very useful.

12 August 2024
Unprompted review
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Reply from StrideOn

Many thanks for taking the time to share your experience with others. We were glad to be of service. Best regards.

Rated 5 out of 5 stars

I have worked as a plaster technician…

I have worked as a plaster technician and in orthopaedics for the last 20 years and have seen many people have to deal with mobility problems after lower limb procedures. Crutches and frames they find hard work with stability, there hands, wrists and shoulders. So when I had to have ankle fusion at the young age of 62, having suggested to many of my patients to use a stideon I'd better try one. I live on my own and I was told I had to be none weight bearing for at least 6 weeks. I phoned Strideon who were very helpful ordered, arranged delivery all with great ease. My Strideon arrived the day before my op, I set it up with very easy instruction even had a lovely basket on the front for easy carrying of small items it was very sturdy and strong. After the op used the strideon, what a game changer, I felt safe moving around, I had freedom, no bambi on ice with crutches, no shoulder strain, my family felt safe leaving me on my own and I had my independence. Strideon sent me an email when rental time was due, which I extended with ease as I needed. When I no longer needed it, I emailed sStrideon team, cleaned and packed it up ready for collection which again was hassle free. I would strongly recommend the Strideon

4 July 2024
Unprompted review
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Reply from StrideOn

Hi Fiona, thank you very much for taking the time to share your thoughts with others. The whole team are encouraged not only by your comments but also knowing that it has come from someone who has knowledge and experience in the area that we serve. Best wishes for the remainder of your recovery.

Rated 5 out of 5 stars

I am so glad that I hired the Stride On…

I am so glad that I hired the Stride On scooter when I had surgery on my ankle, the hospital let me try the knee scooter and I could see how easy was to move instead of using crutches. Safe, easy to manoeuvre inside narrow spaces, all I can say is positive. It has made such a difference to these four weeks of not been able to put weight on my ankle. I do highly recommend that you try it, and then see what a big help it is. Moving with crutches is difficult, tiring and risky, at least that was my experience.

3 August 2024
Unprompted review
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Reply from StrideOn

Thanks for taking the time to share your experience with others Irune. It is always good for us to know that our StrideOn design Knee Walkers are doing their job. The team wish you all the very best with the rest of your recouperation.

Rated 5 out of 5 stars

I rarely give 5 stars but Stride On is the exception

I rarely give 5 stars but quite honestly the Stride On made all the difference to not only my everyday life but also to my mental health. I broke my foot in a car accident for which I needed an operation and along with severe bruising of my sternum I was unable to use crutches for the 7 weeks of non weight bearing. I am normally a very active outdoors person so I had the Orthomate Stride On for downstairs and outside and another Stride On for upstairs. The staff at Stride on were so helpful, I literally booked the first one from my hospital bed after my operation and it arrived the next working day. I have extended my rental a couple of times as I still have differculty getting around and this has never been no problem. I have recommended the Stride On to so many people. GREAT PRODUCT AND GREAT COMPANY.

24 June 2024
Unprompted review
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Reply from StrideOn

Thank you Claire for taking the time to review our Knee Walkers and service. We are all interested to hear how you cope with these drastic changes to your mobility. It sounds as though the upstairs/downstairs combo did its job keeping you on the move, along with your determination of course. Best wishes for your continued recovery.

Rated 5 out of 5 stars

Such a pleasant experience.

Such a pleasant experience dealing with Strideon. Absolutely nothing was a problem with the company. The strideon scooter itself was a boon and I really miss it now that I had to send it back. I changed my return dates several times but it was not an ounce of difficulty when speaking up to them. Everything with placing the order to delivery, assembling instructions & returns was unflawed with Strideon. I am very pleased with them and would recommend them to anyone.
I did have a minor issue with the UPS collection. I was given a time between 9:00-17:00 for collection on the day, so I waited the WHOLE day- they came at 16:46 despite my asking UPS to give me at least 4 hour collection window& then I had 2 phone calls that evening to check if the collection had been made from the UPS driver’s supervisor.

13 August 2024
Unprompted review
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Reply from StrideOn

Hi Patrick, thank you for taking the time to review our service and product. The workshop-team also enjoyed the note of thanks that you popped in the returned box. I agree that the courier window-for-collection is quite a wide one. We continue to work with them to improve this... Best wishes for the remainder of your recovery.

Rated 5 out of 5 stars

Absolutely recommend !!! 5 star service

Absolutely recommend this business! 5 🌟 I had a massive foot operation in April but needed to return to work in July but couldn’t walk unaided. I’m a manager at Next and need to get to each department quickly, the knee scooter was a god send! Very prompt, communication and delivery excellent packaging and so easy to put together, it even had a basket. Can’t recommend it enough. Thank you.

23 August 2024
Unprompted review
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Reply from StrideOn

Thanks for the review Fiona. It is great to hear that our knee scooter did its job and kept you mobile. Best wishes from the team at StrideOn.

Rated 5 out of 5 stars

Don't hesitate to order one!

I don't normally do reviews but had to with this product! I was recommended to the Stride On knee scooter by a hospital Physiotherapist after having ankle fusion on my left leg. I was going to be non weight bearing for over twelve weeks both in a cast and boot.
I felt it was a little unnecessary to be honest but after two days at home struggling to hop with either a zimmer frame or crutches ,at my 73 yrs of age, I decided enough was enough and ordered the scooter. It came the next day and was easy to erect. Then my life changed , the hopping problem was sorted and the scooter was brilliant. It's sturdy, smooth running and so easy to use. It gave me the ability to get to the toilet far easier, cook and make drinks as you can let go and use two hands with the safety of knowing your knee is supported to give you balance. Getting around the house was good too as the scooter has a small basket on the front to carry things in. It not only helped me physically but mentally too as I was able to do far more than with the crutches. I rented the scooter for 4weeks but happily decided to extend it when I found out how brilliant it was to use. I've now returned the scooter as I can weight bear again but it has been a massive part of my recovery . This is the third operation I've had on my ankle but the first time I've used the Stride On knee scooter . There may be other makes on the market but I certainly wouldn't look to use any of them as the Stride On , in my eyes, is unbeatable !
If there was any tip I could give it would be to get one of their Premium knee pad (which gives extra comfort) to use as my boot seemed to press against my leg with just the normal cushioned seat that's on the scooter so I used some foam I had in to act as extra cushioning.
The whole process from ordering, to extending the rental period and ultimate return of the scooter was incredibly easy and just done by a quick phone call which was always answered in a very pleasant , helpful way by Helen. Thank you to all at Stride On for both the exceptional customer service and for helping me to recover faster this time round!

7 August 2024
Unprompted review
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Reply from StrideOn

Many thanks Doug, for taking the time to post a comprehensive review. The team are always buoyed-up to hear that our service has been another success. Best wishes for the rest of your recovery.

Rated 5 out of 5 stars

Absolute life saver!

I had surgery to repair a ruptured Achilles in May and had to be non weight bearing for almost 10 weeks. Honestly don't know how I would have got through it without the StrideOn! Great product but the service from the StrideOn office has been great too. Super prompt and helpful.

2 August 2024
Unprompted review
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Reply from StrideOn

Thanks for sharing your thoughts with others Jhan. You certainly had a long and tough task of not weight bearing for so long. It will have paid-off I am sure. Best wishes from the Strideon Team for the rest of your recovery.

Rated 5 out of 5 stars

Have had the kneeling scooter for 5…

Have had the kneeling scooter for 5 weeks as I have been non weight bearing left ankle . My home is new so has easy access . Perfect for using the scooter . Covered ground in seconds pain free and a bit of fun too . Basket really useful . Quite sad to see it go . Highly recommended .

30 July 2024
Unprompted review
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Reply from StrideOn

Thanks for sharing your experience for others Sarah. Your positive attitude when facing a long recovery is also such an important factor - well done and best wishes for your continued recovery.

Rated 5 out of 5 stars

Fabulous product and serviceDealing with this company has been the…

Dealing with this company has been the easiest and most satisfying experience I have had for a long time. Friendly, professional, punctual and an amazing product as well It has contributed hugely to taking away some of the frustrations of my 3 month experience after ankle fusion surgery'

27 July 2024
Unprompted review
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Reply from StrideOn

Hi Jennifer and thank you for sharing your experience. It is always reassuring for the team to know that our knee walkers are doing their job. We were glad to be able to assist in your long journey of healing after such a big operation. Best wishes for your last stages of recuperation.

Rated 5 out of 5 stars

a sanity saver

Easy to communicate. Uncomplicated procedure. Delivery/collection exactly as promised. Product a sanity-saver!

23 July 2024
Unprompted review
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Reply from StrideOn

Many thanks for sharing your experience with others. We know that if you require a Strideon Knee Walker, life is complicated enough already. Straightforward and accurate is our goal everytime. Best wishes.

Rated 5 out of 5 stars

This Stride on scooter is first class

This Stride on scooter is first class, I underwent a ankle fusion surgery, and wondered how I would get around for 8 weeks none weight bearing, and was given a leaflet about knee scooters, and the hospital phisio recommended the Stride on ,so I looked them up, the service from them was very helpful and professional, I have to say this scooter was a easy way to get around, at home and too and from Hospital for my appointments so easy to use, and much better than crutches and a whole lot safer, many thanks to all the staff at Stride on can't thank you enough best wishes from Mr William Lowes ps the hire date was from 28th May to 25th July.

28 May 2024
Unprompted review
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Reply from StrideOn

Hi William, thank you for taking the time to review our specialy designed and patented knee walker. I have shared your review with the team and we wish you the very best going forward with your recovery.

Rated 5 out of 5 stars

I have broken my ankle and living on my…

I have broken my ankle and living on my own getting around and cooking was going to be difficult. Until I found this company I received my knee scooter in days . Helped me get around the hospital and house cooking etc they were great

7 June 2024
Unprompted review
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Reply from StrideOn

Hi Karen, Thanky you for sharing with others. We are glad to hear that the Strideon model knee walker helped you move about and get more done. Best wishes going forward.

Rated 5 out of 5 stars

Top firm and service from StrideOn

The StrideOn enabled me to manage at home alone 10 days after surgery. It was straightforward to turn corners and enter and turn in narrow spaces. Device was stable and I felt safe on it. Customer service was first class. A human answered the phone quickly every time! Helpful, friendly and efficient. Delivery and collection was smooth and fast.

19 July 2024
Unprompted review
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Reply from StrideOn

Hi Judith, thanks for taking the time to share your experience with others. It is also a boost for us to know we are getting it right. Best wishes from the team for your continued recovery.

Rated 5 out of 5 stars

Game changer

Game changer, would thoroughly recommend if you have temporary limited mobility. So good for your positivity being able to get around with a lot less effort and less pain. Little basket on the front also means you can carry a few bits which you can’t with crutches. Clear instructions from company and quick response to communications.

15 July 2024
Unprompted review
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Reply from StrideOn

Thank you Jo for taking the time to share your experience with others. It is also good to know that our knee walkers are doing their job out there. Best wishes for your continued recovery.

Rated 5 out of 5 stars

Great product and great service

Great product and great service. From delivery to collect: easy and smooth process with clear and effective instructions.
The stroller came very clean and in perfect conditions, delivering exactly the performance and quality expected.

14 June 2024
Unprompted review
StrideOn logo

Reply from StrideOn

Hi Marco, many thanks for taking the time to share your experience with others. We are glad that our Knee Walker did its job. Best wishes from the team for your continued recovery.

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