Streets Ahead Estate Agents Reviews 1,068

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 311 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, making the property search much easier. Many people highlight the excellent service, noting the team's attentiveness, quick response times, and commitment to understanding individual needs. Reviewers appreciate the clear communication and the proactive approach taken to find suitable properties, often going above and beyond expectations. However, some customers also noted issues with the agency's handling of end-of-tenancy matters, citing a lack of professionalism and poor customer service. These individuals experienced unresponsiveness, deflected responsibility, and vague communication regarding property issues like mold and maintenance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Service

Consumers find service to be positive, with many expressing extreme happiness and recommending the company... See more

Customer service

Users describe positive interactions with customer service, highlighting the professionalism, friendliness,... See more

Response time

Reviewers mention positive feedback about response time, with many customers highlighting quick and efficient... See more

Location

Clients share positive opinions on location, with many reviewers appreciating the excellent knowledge of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Once Paige got our details, esp knowing our strict budget, it felt like she refused to let the crazy rental market kick us down. We viewed several homes with different agents however, she called to un... See more

Company replied

Rated 5 out of 5 stars

Had a great experience with streets ahead. Spoke with a young man called Adem who provided an excellent service from start to finish. The whole process smooth and stress-free. The knowledge and attent... See more

Company replied

Rated 5 out of 5 stars

I had a really great experience working with Adam at Streets Ahead Estate Agents. From the start, he was super friendly and easy to talk to, which made everything feel much more relaxed. He was... See more

Company replied


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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No history of asking for reviews

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Replied to 80% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Streets Ahead Letting - Crystal Palace

Josh Pasley and in fact the entire team at Streets ahead provided me yet again with exceptional service for my letting. He is responsive and efficient and professional. He is supported by an exceptional team ( thanks Nick and contracts team in Addiscombe!) ensuring all services, contracts, queries are managed effectively!

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Up to this moment

Up to this moment, unlike some other agencies we have dealt with, you have been an incredible professional. You respond quickly, communicate clearly, and do not keep us waiting unnecessarily. You are also extremely efficient and very polite.

Congratulations on your excellent professionalism.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Sofia from Streets Ahead Purley

We had a fantastic experience with Sofia at Streets Ahead in Purley. From the very beginning, she was professional, friendly, and incredibly helpful throughout the whole letting process.

Sofia was always contactable and easy to reach by both phone and email, and she consistently kept us updated and in the loop every step of the way. Any questions or issues were dealt with quickly and efficiently, which made the entire experience much less stressful.

What really stood out was how smoothly everything was handled — from viewing the property to getting everything sorted, it was all completed within just two weeks. Her communication and organisation were excellent throughout.

We’re really grateful for all of Sofia’s help and would highly recommend her to anyone looking to rent through Streets Ahead in Purley.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Rental search with Adem

We’ve just started our search with Adem, however he has been fantastic so far. He’s been proactive, very responsive and happy to answer any questions we have. We would highly recommend him if you’re looking for a place. Thanks Adem!

7 May 2026
Unprompted review
Rated 5 out of 5 stars

It was a very smooth and seamless

It was a very smooth and straightforward experience, from inquiring, to viewing to moving. Very pleasant experience. The staff (Sophia) was warm and polite throughout, she was happy to answer all our many questions 🤭.
We’ve been renting but this is the best experience yet. I’ll definitely recommend them. And Sophia? She gets a 5 star ⭐️

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Jasmine was incredibly helpful and…

Jasmine was incredibly helpful and knowledgeable, and exceeded both mine and my partner’s expectations. Unlike other estate agents, she never pressures us—it’s always a genuine pleasure speaking with her on the phone!

2 May 2026
Unprompted review
Rated 5 out of 5 stars

We had a great experience working with…

We had a great experience working with Maya as our house agent. She was very kind, patient, and supportive throughout the entire process. From the beginning, she guided us step by step, making everything clear and easy to understand.

Maya was always available to answer our questions and made sure we felt confident at every stage. Her professionalism and friendly approach really made a difference, and thanks to her help, we were able to secure our place smoothly.

We truly appreciate her support and would highly recommend her to anyone looking for a reliable and caring agent.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Hi there

Hi there! 😊

I just wanted to share a few words about my experience — it’s been absolutely fantastic. From start to finish, the support, communication, and professionalism have been outstanding. Everything was handled smoothly and with great attention to detail, which made the whole process really easy and stress-free. Incredibly helpful, friendly, and always quick to respond. You can really tell she cares about her clients and goes the extra mile to make sure everything is perfect.

Highly recommend — 5★ all the way!

10 April 2026
Unprompted review
Rated 5 out of 5 stars

I went to view a property in Croydon…

I went to view a property in Croydon and Kacey was so attentive and pointed out the different features that made the property so attractive. Although I didn't settle for the property she continues to send me other properties that she thinks I might like. She is professional,and friendly. Thank you Kacey.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

I have had a very positive experience…

I have had a very positivie experience with Streets Ahead. Massive shout out to Ben who has been amazing from the beginning. Always checking in, sending new places to look at and dealing with my indecisiveness. Overall very pleased with Streets Ahead.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Adem has been helping me find a new…

Adem has been helping me find a new apartment and he’s been very helpful. He’s been efficient and has made sure he understands what I’m looking for. He contacts me as soon as he finds something suitable and he listens to my feedback which is great.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Adem at Streets ahead

Adem has been a tremendous help in my search for a property. He was able to meet expectations and surpass them, even with my picky criteria he was able to come through with some good options based on what I wanted and needed in such a short period of time!

21 April 2026
Unprompted review
Rated 5 out of 5 stars

⭐ Outstanding Service from Ethan at Streets Ahead ⭐

My husband and I had been searching for a place to rent for the past two months and honestly were starting to feel very frustrated with the whole process. We had previously spoken to Ethan at Streets Ahead about what we were looking for, but while searching elsewhere we completely forgot to follow up.
On Tuesday, Ethan called to check if we were still looking for a one-bedroom flat, and from that moment everything changed. He told us he had a property available, arranged a viewing the very same day, and as soon as we saw the flat, we absolutely loved it. What really stood out was Ethan’s professionalism, dedication, and communication throughout the entire process. He assisted us every step of the way, especially with arranging a guarantor, and he was available day and night to answer any questions we had. Every call was answered within a few rings, every message was replied to almost immediately, and he kept us informed right until everything was completed.Thanks to Ethan’s hard work and efficiency, we secured the flat within just 2 days! We genuinely cannot thank him enough for making what had been such a stressful experience feel easy and smooth.

If you are looking to rent through Streets Ahead, I highly recommend asking for Ethan. His customer service is outstanding and he truly goes above and beyond for his clients.

30 April 2026
Unprompted review

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