My first experience was a bit bumpy because my bag had a small issue that bothered me (my husband wanted to gift me something special and chose Strathberry). We contacted customer service, and the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
WOW. I'm impressed by the leather quality and craftsmanship of my Strathberry Stylist and Melville Street Wallet. I typically use a much larger wallet and I love the amount of space which keeps things... See more
Company replied
The ladies in-store were fantastic. They made recommendations, allowed me to vacillate between color choices and ultimately helped me find the perfect bag (the mosaic in bottle green). Then we yap... See more
Company replied
I've purchased two bags from Strathberry and couldn't be happier with them! The mosaic bag is practical, unique and gorgeous and top notch quality. The midi tote is another stunner and wonderful for e... See more
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Company details
Written by the company
Shop the Strathberry collection. Discover luxury handbags, leather tote bags and designer purses. Designed in Scotland, UK and handcrafted in Spain.
Contact info
United Kingdom
- strathberry.com
4.4
Excellent
512 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing craftsmanship
Amazing craftsmanship, unique designs, and wonderful customer service is why I keep coming back. I ordered again in April and still have nothing but positive things to write. This bag is beautiful and I haven't stopped using it since I received it. The detailing is just perfect and customer service is wonderful. I highly recommend this company.
7 March 2026
Unprompted review
Reply from Strathberry
Thank you so much for your feedback! We're delighted to hear that you appreciate our craftsmanship, unique designs, and customer service. It truly means a lot to have your continued support, and we look forward to supporting you in the future.
The bag's beauty and craftsmanship blew…
The bag's beauty and craftsmanship blew me away. I will be buying more to add to my collection
27 February 2026
Unprompted review
Reply from Strathberry
Thank you so much for your wonderful review! We’re thrilled to hear you love the bag and look forward to welcoming more pieces into your collection.
Great place and fantastic bags
Really nice service! Bags are amazing as always!
1 March 2026
Unprompted review
Reply from Strathberry
Thank you so much for your lovely feedback. We’re delighted to hear you’re enjoying your bags and that your experience with us has been so positive. We hope you continue to love your bag!
Great purchase
Great purchase, as usual. I’m a long-standing customer of Strathberry and I’ve never been disappointed. High quality materials, gorgeous style, pieces made lo last a lifetime.
9 December 2025
Unprompted review
Reply from Strathberry
Thank you for your continued support and for taking the time to share your review. It means a great deal to us to have such loyal customers, and we’re delighted to hear that your latest purchase lived up to your expectations. We take great pride in creating designs that are both beautiful and made to last, so it’s always wonderful to hear when this is appreciated. We hope you continue to enjoy carrying your new piece and that it remains a favourite in your collection for years to come.
Lovely experience in Burlington arcade store
I had a lovely experience at the Burlington arcade store. I instantly felt welcomed by staff who were very helpful and open. They were very patient with me while deciding what colour of mosaic bag I wanted and really informative about the brand. I often avoid going into any luxury store as I often feel unwelcome and many staff can look down on you. I didn’t find this at all at your store and would go again anytime please continue to keep the brand and staff level headed and welcoming it adds to the lovely charm of the brand. The bag itself is stunning and beautiful quality I am a new customer to the brand and can’t wait to buy more pieces
2 March 2026
Unprompted review
Reply from Strathberry
Thank you so much for taking the time to share such a thoughtful review. We’re delighted to hear that your experience at our Burlington Arcade store was so enjoyable and that you felt welcomed from the moment you arrived. Choosing the perfect colour is such a special part of the experience, and we’re thrilled that our team could guide you with care and patience, sharing the story behind our brand and products. We are so pleased that your Mosaic Bag has exceeded your expectations, and we hope it brings you joy every time you carry it. Thank you again for visiting us, and we very much look forward to welcoming you back to one of our Strathberry stores in the future.
I bought this for my wife and she loved…
I bought this for my wife and she loved it, great quality and plenty of brownie points for me.
3 February 2026
Unprompted review
Reply from Strathberry
Thank you for your kind review. We’re delighted to hear that your wife loved the bag—it sounds like a wonderful choice. It’s lovely to know the quality stood out, and we’re glad it earned you some well-deserved brownie points too.
My sales associate was absolutely…
My sales associate was absolutely amazing to work with. It was my first visit to Strathberry and it was a great experience. I am very happy with my new bag and can't wait to get another one!
1 March 2026
Unprompted review
Reply from Strathberry
Thank you so much for your lovely review! We’re delighted to hear that your first visit to Strathberry was such a great experience. It’s wonderful to know that your sales associate made your visit so special and that you’re happy with your new bag.
We truly appreciate your kind words and can’t wait to welcome you back again soon.
Absolutely beautiful craftsmanship
Absolutely beautiful craftsmanship. My Strathberry bag feels incredibly well made. The leather is structured yet luxurious, and the signature bar detail gives it such an elegant, timeless look. I purchased the black croc style and it instantly elevates any outfit. It fits my essentials perfectly without feeling bulky. You can really tell the attention to detail that goes into these bags. Definitely worth the investment.
2 March 2026
Unprompted review
Reply from Strathberry
Thank you for taking the time to share such lovely feedback. We're so pleased to hear that your Strathberry bag has made such a great impression. Our artisans work carefully on every detail — from the structured leather to our signature bar — so it's wonderful to know these elements stood out to you.
The black croc style is such a timeless choice, and we're thrilled it has become a go-to piece for elevating your outfits. We truly appreciate your support and hope you continue to enjoy your bag for many years to come.
Beautiful bag
Beautiful bag, excellent packaging. Quick shipping. Very wonderful.
2 March 2026
Unprompted review
Reply from Strathberry
Thank you for taking the time to leave your feedback. We’re so pleased to hear you love the bag and that the packaging and quick shipping made your experience even better. Enjoy your new purchase.
The customer service was top notch
The customer service was top notch. The women who assisted me were so friendly, kind and professional
24 February 2026
Unprompted review
Reply from Strathberry
Thank you for your lovely feedback! We’re so pleased to hear that our team provided such friendly, kind, and professional service. We’ll be sure to pass along your kind words, they will really appreciate it.
In love with my new purse
The material and design are pristine. Shipping was really fast… In love with my new purse… would highly recommend it
2 March 2026
Unprompted review
Reply from Strathberry
Thank you so much for your feedback. We're delighted to hear that you love your new purse and that the material, design, and fast shipping met your expectations. Your recommendation means a lot to us. Enjoy your new bag.
Love this bag
Love this bag! It is such absolute quality! I highly recommend!
27 February 2026
Unprompted review
Reply from Strathberry
Thank you for your kind words. We’re delighted to hear you love your bag and appreciate its quality. Your recommendation truly means a lot to us, and we hope you continue to enjoy it for many years ahead.
It can be intimidating to walk into a…
It can be intimidating to walk into a shop which obviously sells high quality merchandise. Often the staff are a bit snooty and pretentious. Not so Strathberry!
I was lured into the shop in Edinburgh by a beautiful handbag in the window with a silk scarf wrapped around the handle in a pleasingly intricate fashion. The staff were friendly but not smothering. They were happy to answer any questions but, beyond that, excited to tell me about the company.
I had to meet someone for lunch so told them I would pop back afterwards. I did just that to find different staff there (shift change!) who were equally friendly and helpful.
I bought a small navy blue handbag with a silk wrap on the handle. I used it last night for the first time and it made me feel really special. The bag is beautiful and well made. The customer service was excellent.
I am already planning on buying one for my best friend's birthday!
22 February 2026
Unprompted review
Reply from Strathberry
Thank you so much for taking the time to share such a thoughtful review!
We’re delighted to hear that your visit to our Edinburgh boutique was such a positive experience.
We truly believe that luxury should always feel welcoming, never intimidating, so it means a great deal to know that our team made you feel comfortable while also sharing their enthusiasm for the brand. It’s wonderful that both teams you met during your visits were able to give you the same warm and helpful service.
Your navy bag with the silk wrap sounds absolutely beautiful, and we’re so pleased to hear that carrying it made you feel special, as that’s exactly what we hope every Strathberry piece does for its owner.
Thank you again for your kind words and for choosing Strathberry. We look forward to welcoming you back soon, and we hope your best friend loves her birthday gift just as much as you love your new bag!
Fantastic bag and great customer service
My whole experience of buying my first Strathberry bag was excellent. Great customer service and quick delivery. My bag is by far the best quality of leather I have purchased and the design is fabulous. I will definitely be buying another one soon.
3 March 2026
Unprompted review
Reply from Strathberry
Thank you very much for taking the time to leave such a kind review. We’re delighted that your first Strathberry experience was such a positive one — from our customer service to the quick delivery.
We’re also thrilled to hear that you’re enjoying your bag and that the leather and design have exceeded your expectations.
If there’s ever anything we can do to make your experience even better, please feel free to reach out — we’d be delighted to help.
Friendly and PERFECT bags
The saleswoman was so nice and welcoming and made it a very fun experience! My new bag is to die for and I can't wait to buy more Strathberry bags in the future.
21 February 2026
Unprompted review
Reply from Strathberry
Thank you so much for your lovely review! We’re delighted to hear that you felt welcomed and that your time in store was such an enjoyable experience — that’s exactly the atmosphere we strive to create for all of our Strathberry customers. We hope you enjoy carrying your new bag for many years to come and that it brings you joy every time you wear it. If we can ever assist with anything at all, please don’t hesitate to let us know — we’re always here to help.
Marine was truly a dream to work with
Marine was truly a dream to work with. She was kind, informative and so patient as I tried to make a decision on the bag I would choose. Ultimately I chose 2 bags: The Mosaic Nano in Vanilla, buttery soft beautiful and the Mini Tote in the Chestnut/Tan/sand combination. I am thrilled!!! Thank you Marine! 💜Barb T
2 March 2026
Unprompted review
Reply from Strathberry
Thank you so much for your incredibly kind words. We absolutely delighted to hear that you had such a wonderful experience in store. We will be sure to pass your feedback over to Marine directly. Thank you again for taking the time to share your experience. We hope you enjoy your new bags for many years to come, and we’re always here if you need anything.
The Strathberry Kite
I have several Strathberry bags (Charlotte Midi, Lana etc.) but I recently received my Kite in black suede, and it's possibly the best bag in my collection, and I have pieces from Prada, Mulberry, Jil Sander and more. I can fit so much in this bag - today it included: my laptop, gym kit, make-up bag, notebook, waterbottle and so much more - all without looking bulky and still chic. Would highly reccommend if you want a well-designed, well-made bag for everyday that still looks stylish!
3 March 2026
Unprompted review
Reply from Strathberry
Thank you for such wonderful feedback. We’re truly honoured that your new Kite has become a standout piece in your collection.
It’s fantastic to hear how much it holds while still maintaining its shape and elegance, exactly what we strive for at Strathberry. We truly appreciate your recommendation and support.
Reply from Strathberry
Thank you for your kind words. We’re delighted to hear that you’re pleased with the quality of our products. Your feedback is greatly appreciated, and we look forward to welcoming you again soon.
Great handbag, great staff
I went to the shop with my husband right after arriving to the city for our vacation. We wore sport jackets and backpacks and we still felt welcomed. Staff was really nice and helpful. I tried few handbags and then left to think which one to buy :) Came back hour later, bought great quality handbag and had really nice time in the shop. Whole experience was spot on. I was scared that staff might be a bit snobby, but not at all.
20 February 2026
Unprompted review
Reply from Strathberry
Thank you for taking the time to share your experience. We are delighted to hear that you felt welcomed and well assisted during your visit. Providing a warm, attentive service to every guest is very important to us.
We’re pleased that you found the perfect handbag and that your overall experience with us was so positive. Your kind feedback is truly appreciated, and we hope to welcome you again in the future.
Reply from Strathberry
Thank you for taking the time to leave such a lovely review!
We are delighted to hear you find your new handbag beautiful, high-quality and classy. Your feedback means a lot to us, and we hope it continues to bring you joy every time you use it.
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