Strange The JewellersReviews 

86
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I’ve bought many lovely pieces from Jo and Jason over the years, including my wedding rings, so when I needed advice on what to do with my Mum’s jewellery after she passed away, I decided to call in... See more

Company replied

Rated 5 out of 5 stars

Thoroughly recommend this jewellers. Jo was extremely knowledgeable and helpful. She assisted us through the many options available and all with a big smile on her face. Jason’s experience with rare... See more

Company replied

Rated 5 out of 5 stars

I found the perfect 9ct gold open heart earrings on their website and easy to order. I received them in 2 days so really quick delivery service. They were well packaged and in a lovely pink jewellery... See more

Company replied

Rated 5 out of 5 stars

I decided to order just before Christmas. I wasn’t expecting to receive my items until after the festive period but if I’m remembering correctly, they were actually delivered next day. The jewell... See more

Company replied

Company details

  1. Jewelry Store
  2. Watch Store

Written by the company

Established in 1918, here at Strange the Jewellers in Wokingham we believe that jewellery is about more than just the trends; every piece tells a story. Each piece signifies someone's life through the journies they've taken, the special people they met along the way and the memories they have created. We stock a wide selection of our own silver, 9ct gold, 18ct gold, platinum and gemstone jewellery. As well as this we hold a selection of our favourite brands including Fei Liu, Uno de 50, Shaun Leane and Clogau. We are also exclusive stockists of Lucinda King Jewellery! If jewellery isn't your thing, then take a look at our watches from the likes of Citizen, Bering and Elliot Brown.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

86 reviews

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4.7

All reviews

(86)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I purchased threadless earrings within…

I purchased threadless earrings within less than a month I lost backscrew. Wasn’t worth it at all. I just wasted my money

2 June 2026
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Reply from Strange The Jewellers

Dear Kalyani,

Thank you for getting in touch and for sharing your feedback.

We are very sorry to hear about your experience with the Tish Lyon titanium flat-back earrings and we completely understand your disappointment.

These earrings are a branded earring we buy in for our store however, this is not the experience we would want for you especially when the earrings were purchased for your young daughter.

As a gesture of goodwill, we will be sending out a replacement pair free of charge today Friday 3rd July 2026.

We would also like to note that these earrings are designed so that the front piece pushes into the tube from the front. They are not designed to screw into the tube from the back. Ensuring they are fitted this way should help keep them secure during wear.

Once again, we are very sorry for the inconvenience caused, and we appreciate you bringing this to our attention.

Kind regards,

Joanne

Rated 5 out of 5 stars

Really lovely experience having my ears…

Really lovely experience having my ears repierced, very clean, professional and relaxing space and clear, reassuring information about what the piercing would involve and how to carry out after-care. Thank you!

13 June 2026
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Reply from Strange The Jewellers

Thank you for sharing you experience and we thank you for your kind words. Enjoy your new piercing and we look forward to seeing you again soon.

Rated 5 out of 5 stars

Great experience!

Had my ears pierced by a lovely worker. Calm, safe environment. Highly recommend.

6 June 2026
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Reply from Strange The Jewellers

Thankyou for your lovely review, we’re so happy you had a great experience

Rated 5 out of 5 stars

A Kind and Professional Experience

I’ve bought many lovely pieces from Jo and Jason over the years, including my wedding rings, so when I needed advice on what to do with my Mum’s jewellery after she passed away, I decided to call in. Jo invited me to bring everything in and went through it with me, handling what could have been an emotional task with real sensitivity.

Jo's guidance was clear and helpful, and I was happy to accept the offer to buy the gold and silver. I also appreciated the practical advice on what to do with the remaining items. It was something I’d been putting off, and I’m very grateful for Jo’s help.

20 May 2026
Unprompted review
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Reply from Strange The Jewellers

Thank you so much for your kind words Karen and for placing your trust in us over the years. It truly means a great deal to know that you felt supported during such a difficult and emotional time.

It was a privilege to help you go through your Mum’s jewellery, and we’re so pleased that Jo was able to make the process a little easier and more comfortable for you. These moments are never just about the jewellery itself — they carry so many memories and emotions with them — so your feedback is especially meaningful.

Thank you again for your continued support, from choosing your wedding rings with us to coming back to see us when you needed guidance. We’re very grateful, and we’re always here if you ever need anything in the future.

With warmest wishes,
Jo & Jason

Rated 5 out of 5 stars

Nice jewellery

Nice jewellery, very fast delivery

7 April 2026
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Reply from Strange The Jewellers

Thank you for your review, as a small independent business we really appreciate customers kind words. Thanks again for shopping with us !

Rated 5 out of 5 stars

Excellent service and perfect earrings

I found the perfect 9ct gold open heart earrings on their website and easy to order. I received them in 2 days so really quick delivery service. They were well packaged and in a lovely pink jewellery box and I’m very happy with the earrings and would recommend this company

23 April 2026
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Reply from Strange The Jewellers

Thank you so much for your kind words!

We’re delighted to hear that you found the perfect pair of earrings and that your shopping experience was smooth from start to finish. It’s great to know the delivery was quick and that you loved the packaging as well—we like to make every order feel a little special.

We truly appreciate your recommendation and hope to see you again soon!

Rated 5 out of 5 stars

Excellent product and service

Next-day delivery - for no additional charge - was an unexpected bonus to finding the exact item I wanted. My new earrings are perfect - discreet, elegant and perfect as part of a sophisticated minimal stack. Very pleased with both service and product.

9 April 2026
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Reply from Strange The Jewellers

Thank you so much for your kind words! We’re delighted to hear that you’re happy with both the earrings and the service. It’s great to know they’ve found a perfect place in your stack. Enjoy wearing them! ✨

Rated 5 out of 5 stars

Lovely earrings!

Lovely earrings!
Speedy delivery!
Excellent service, thank you!!

15 April 2026
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Reply from Strange The Jewellers

we are so pleased that you love your purchase from our store. Thank you and thank you for your lovely review

Rated 5 out of 5 stars

Lifesavers!

I always use Strange the Jewellers. They are so friendly and professional. The other day, when my mother's left hand swelled up I asked them to cut off her wedding ring. They were very kind and gentle and sympathetic to a lady whose ring is so sentimental. They also explained how they could repair it so she could wear it again. Thank you Jo and Jason you were lifesavers!

2 February 2026
Unprompted review
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Reply from Strange The Jewellers

Thank you so much for your incredibly kind words. It truly means a lot to both myself and Jason that you took the time to share your experience.
We understand just how sentimental a wedding ring can be, and we’re so glad we could help your mother during what must have been a worrying moment for you all. Our priority is always to treat every piece and every customer with the care, respect, and sensitivity they deserve.
Thank you again for your trust and support. it really does mean the world to us.

Rated 5 out of 5 stars

Excellent quality arrived well within…

Excellent quality arrived well within delivery dates. Would use this company again.

16 January 2026
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Reply from Strange The Jewellers

Thanks so much! We’re really happy to hear everything arrived on time and that you’re pleased with the quality.

Rated 5 out of 5 stars

Very fast

Very fast, and whilst the initial product of my choice was not available after I ordered, they quickly offered a suitable replacement at no extra charge and followed up by a call, rather than just an email

17 December 2025
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Reply from Strange The Jewellers

Thank you so much for taking the time to leave this review. We’re really glad we could sort things out quickly and find a suitable replacement for you. We believe a quick phone call can make all the difference, so it’s great to hear that was appreciated. Thanks again for your understanding and for choosing us!

Rated 5 out of 5 stars

Great service

Great service, fast delivery item well packaged, competitively priced, love heart sweets were a great touch!

2 December 2025
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Reply from Strange The Jewellers

Thank you so much for your lovely review and kind words as an independent jewellers it really means the world to us. Merry Christmas and happy new year

Rated 5 out of 5 stars

Earings

Ordered earings as a present for Christmas. Lovely earrings. Came in good time excellent service.

11 December 2025
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Reply from Strange The Jewellers

Thank you Bridget for your kind review. We are so happy that you love the earrings. Merry Christmas!!

Rated 5 out of 5 stars

Lovely little surprise in my parcel

Item arrived super fast, packaged great and lovely little surprise in the parcel.
Little touches like the sweeties make it stand out from the crowd and make it a first port of call when purchasing again.

6 December 2025
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Reply from Strange The Jewellers

Thank you for leaving such a lovely review Julie. We pride ourselves in making each customers experience extra special, whether that is in store or online. Those small touches are our way of saying thank you, and it means a lot to know they made a difference! Merry Christmas!

Rated 5 out of 5 stars

My husband bought this watch for me for…

My husband bought this watch for me for xmas so I haven't seen it yet, but the item arrived super fast in size appropriate packaging. I have had a citizen watch for over 20 years and it's still going but I thought a new one would be nice and my hubby agreed to get me one for xmas, so I chose this one. Just hope it's as good as my old one!!!

2 December 2025
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Reply from Strange The Jewellers

Thank you so much for your review. Happy Christmas and enjoy your new watch. Thank you again for shopping with us

Rated 5 out of 5 stars

What a fantastic and friendly service.

What a fantastic and friendly service.
Excellent packaging, delivery and service, thank you.
Highly recommend :o)

24 November 2025
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Reply from Strange The Jewellers

Thank you George! Your kind words and recommendation truly mean a lot to us. Merry Christmas :)

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