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Straight To Hell Reviews 655

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 509 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their sturdiness, durability, and excellent craftsmanship, with many items exceeding expectations and lasting a long time. The delivery service is frequently highlighted for being super quick and efficient, with items arriving on time and well-packaged. Reviewers also commend the exceptional customer service, describing it as helpful, responsive, and proactive in resolving issues like defective items or lost packages. However, some customers experienced issues with orders, particularly regarding sizing, finding items to be too tight or not true to size, leading to returns or exchanges. A few people also reported concerns about product quality, such as zippers breaking or stray threads, and occasional delays in shipping, even when expedited options were chosen.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, style, and overall satisfaction, with many praising... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the excellent quality of... See more

Delivery service

People report positive experiences with delivery service, frequently praising the super fast and quick... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers praising the easy and quick... See more

Customer service

Customers consistently note positive experiences with customer service, with many praising the helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Would have initially given 4 stars, only based on the speed of shipping, and the quality of the gloves themselves. But then the zipper broke—and thats when STH stepped up their game. A real human emai... See more

Company replied

Rated 5 out of 5 stars

Bought glasses twice. Falcon and Bob Dylan glasses, both are wonderful in everyway. The glasses are stylish and sturdy as described, one pair I've been using for over a year and liked them so much I... See more

Company replied

Rated 5 out of 5 stars

I’m really impressed with these boots. The quality is excellent—you can tell they’re made with great materials and attention to detail. They feel sturdy, durable, and built to last. On top of that, th... See more

Company replied

Rated 5 out of 5 stars

Bought boots for my boyfriend from Straight To Hell Apparel and they exceeded expectations. Great quality, solid feel, and the fit was spot on. They look even better in person — He’s already gotten co... See more

Company replied


Company details

  1. Clothing Store
  2. Clothing Supplier
  3. Fashion Accessories Store
  4. Fashion Designer
  5. Men's Clothing Store

About Straight To Hell

Written by the company


A clothing brand. Established 2009. Chicago, Illinois, USA. Free U.S. shipping and returns. Straight To Hell offers rock ‘n’ roll lifestyle clothing for all occasions. This is your daily, go-to clothing or your stage wear. Leather, denim, footwear, and more, featuring our signature fit and aesthetic. STH is rooted in old school music and culture but is also modern, inclusive, and relevant. Stay timeless and functional or stand out for style and edge. The STH world is both accessible and aspirational.

From Chicago, Illinois to your doorstep.

Written by the company

Our Mission
Straight To Hell offers rock ‘n’ roll lifestyle clothing for all occasions. This is your daily, go-to clothing or your stage wear. Leather, denim, footwear, and more, featuring our signature fit and aesthetic. STH is rooted in old school music and culture but is also modern, inclusive, and relevant. Stay timeless and functional or stand out for style and edge. The STH world is both accessible and aspirational.
Free U.S. Shipping & Returns
We offer free U.S. shipping and returns on all orders, no matter the cost. This means a lightweight shirt or a heavier jacket all ship for free. This policy allows for a positive ordering and returns experience for customers while building brand loyalty. Let us say that again: U.S. shipping and returns is on our dime. We pride ourselves on being one of the few shops offering this service.
Customer Service
Our customer service is known for our excellent communication. We are available to assist with any styling or sizing questions, and we are happy to problem-solve issues that may arise with an order or our products. Feel free to reach out during business hours: Monday through Friday, 9am to 4pm CST.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

655 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great in keeping me updated &…

Great in keeping me updated & approximately when I would get my purchase

13 March 2026
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Reply from Straight To Hell

Maurice,

Thanks for being a Straight To Hell customer and for offering your feedback.

That’s so great to hear! Cheers!

- Customer Service, Straight To Hell

Rated 2 out of 5 stars

Quality was awful for the price

Quality was awful for the price. I bought these on a whim because I loved the print but they are cheaper and almost unable to wear. The white shirt, no matter what you wear under it, shows everything. The seams, idk. Just poor design TBH.

12 March 2026
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Reply from Straight To Hell

Kori,

Thanks for being a Straight To Hell customer and for offering your feedback.

I'm sorry to hear the quality is not to your liking. Feel free to reach out to us and we can help with a return.

- Customer Service, Straight To Hell

Rated 5 out of 5 stars

Easy to buy and good product

Easy and good product. Reasonable delivery time

13 March 2026
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Reply from Straight To Hell

Anthony,

Thanks for being a Straight To Hell customer and for offering your feedback.

Thanks for rocking STH. Enjoy!

- Customer Service, Straight To Hell

Rated 5 out of 5 stars

I LOVE STH yeaaaa

13 March 2026
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Reply from Straight To Hell

Bryan,

Thanks for being a Straight To Hell customer and for offering your feedback.

That's so great to hear! Thanks for rocking STH.

- Customer Service, Straight To Hell

Rated 4 out of 5 stars

The shirts are great they just don't…

The shirts are great they just don;t fit me well unfortunately. I have purchased a few others that I LOVE and thhought they would be a more similar cut. Gonna need to return these sadly.

13 March 2026
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Reply from Straight To Hell

Peg,

Thanks for being a Straight To Hell customer and for offering your feedback.

I'm sorry to hear about the issues with sizing. We are here to help with any sizing or styling questions you have, anytime!

- Customer Service, Straight To Hell

Rated 5 out of 5 stars

Great shirts

I ordered two shirts his month for the first time. The shirts arrived pretty fast. Good quality and I love them both. The size is just right. I wear an S and ordered S. The delivery was prompt and well packaged. I'll order from them again.

10 March 2026
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Reply from Straight To Hell

Silvia,

Thanks for being a Straight To Hell customer and for offering your feedback.

That's so great to hear! Thanks for rocking STH.

- Customer Service, Straight To Hell

Rated 5 out of 5 stars

Great experience all around

This store has consistent high quality and great customer service! Great clothes, great accessories, I’ve been happy with all my purchases. The range of sizes is way above what most stores offer this type carry, too. Love Straight to Hell!

9 March 2026
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Reply from Straight To Hell

Rachel,

Thanks for being a Straight To Hell customer and for offering your feedback.

It's good to hear you had a great experience with our customer service! We're always here to help with any sizing or styling questions. Enjoy your STH!

- Customer Service, Straight To Hell

Rated 5 out of 5 stars

I bought a pair of Proper Citizen Lou…

I bought a pair of Proper Citizen Lou heat and liked the so much I bought 3 more.
I will say, tried two other Proper Citizen styles and they both fit too big
The Lou heat are my jam, give me an endorsement and I will always wear and talk about to promote
RP

10 March 2026
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Reply from Straight To Hell

RP,

Thanks for being a Straight To Hell customer and for offering your feedback.

The Proper Citizen is one of our favorite slim fit pants. I'm glad to hear you found your perfect size and it's in your rotation! Enjoy.

- Customer Service, Straight To Hell

Rated 5 out of 5 stars

High quality

High quality, true to size, absolutely gorgeous!

10 March 2026
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Reply from Straight To Hell

Amy,

Thanks for being a Straight To Hell customer and for offering your feedback.

That's so great to hear! Thanks for rocking STH.

- Customer Service, Straight To Hell

Rated 5 out of 5 stars

The zebra print is adorable!

The zebra print is adorable!

10 March 2026
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Reply from Straight To Hell

Lisa,

Thanks for being a Straight To Hell customer and for offering your feedback.

We agree! Enjoy the Adeline clutch!

- Customer Service, Straight To Hell

Rated 5 out of 5 stars

All good

All good. Arrived on time and in perfect condition.

10 March 2026
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Reply from Straight To Hell

Guy,

Thanks for being a Straight To Hell customer and for offering your feedback.

That’s so great to hear that your order went smoothly! Enjoy your STH.

- Customer Service, Straight To Hell

Rated 5 out of 5 stars

Sickest clothing line. New customer for life.

The Richards in gold and my leopard cravat looked so much better in person. The shipping was quick and carefully packed. Each of the items feel and are of high quality.

9 March 2026
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Reply from Straight To Hell

Arthur,

Thanks for being a Straight To Hell customer and for offering your feedback.

Great choices! We're happy to hear it. Enjoy the STH.

- Customer Service, Straight To Hell

Rated 1 out of 5 stars

The product was defective and the…

The product was defective and the support staff were great replacing the Studded Belt- even replacing an extra belt ( great!) but the studs are poorly manufactured and the fall out quickly,, Very Bad Assembly,, Do Not Buy this Punk Rock Studded Belt

7 March 2026
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Reply from Straight To Hell

David,

Thanks for being a Straight To Hell customer and for offering your feedback.

I'm sorry for the trouble with your order. Quality control is extremely important to us. I'm glad to hear we were able to replace your order.

I see that we emailed you regarding this issue. Feel free to follow up there, if you'd like.

- Customer Service, Straight To Hell

Rated 5 out of 5 stars

The prairie sand commando jacket is…

The prairie sand commando jacket is absolutely beautiful. It was shipped immediately and arrived on time. I'm always a medium so I ordered a medium it fit perfectly. Comparable to every other jacket at any price. I've had many quality motorcycle jackets over my 58 years this one will be used for riding,and will probably last me the rest of my life. Thank you sincerely.

6 March 2026
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Reply from Straight To Hell

Paul,

Thanks for being a Straight To Hell customer and for offering your feedback.

We're happy to hear you were please with the fast shipping and quality of your Commando! Enjoy the STH.

- Customer Service, Straight To Hell

Rated 5 out of 5 stars

My husband love the Jeans

My husband love the Jeans, they are very good

23 December 2025
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Reply from Straight To Hell

Kachy,

Thanks for being a Straight To Hell customer and for offering your feedback.

We're happy to hear it. We hope he enjoys his STH!

- Customer Service, Straight To Hell

Rated 5 out of 5 stars

Perfection!

My boots are gorgeous and the customer service (via Instagram) was quick and helpful! Thanks to them, I’ll be able to purchase more boots in both women’s and men’s sizes!

3 March 2026
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Reply from Straight To Hell

LH,

Thanks for being a Straight To Hell customer and for offering your feedback.

That’s so great to hear! I'm glad we were helpful. Enjoy the Richards.

- Customer Service, Straight To Hell

Rated 5 out of 5 stars

Great Quality

Great quality, perfect sizing and fast shipping. Better quality than I expected haha 😬

3 March 2026
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Reply from Straight To Hell

Gunz,

Thanks for being a Straight To Hell customer and for offering your feedback.

We're happy to hear it. Enjoy your STH!

- Customer Service, Straight To Hell

Rated 5 out of 5 stars

Great experience, great customer service

I had a great experience with Straight To Hell. The first jacket I ordered was too small. The customer service was super responsive to my emails and questions. They do free exchanges so I was easily able to return the coat and get another one. The second one fits great. I'd definitely buy from them again.

2 March 2026
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Reply from Straight To Hell

Justine,

Thanks for being a Straight To Hell customer and for offering your feedback.

That’s so great to hear! I'm glad we were helpful. Enjoy the Del Bomber.

- Customer Service, Straight To Hell

Rated 5 out of 5 stars

quality of item

27 February 2026
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Reply from Straight To Hell

Magdalena,

Thanks for being a Straight To Hell customer and for offering your feedback.

Enjoy your STH. Cheers!

- Customer Service, Straight To Hell

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