Would have initially given 4 stars, only based on the speed of shipping, and the quality of the gloves themselves. But then the zipper broke—and thats when STH stepped up their game. A real human emai... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought glasses twice. Falcon and Bob Dylan glasses, both are wonderful in everyway. The glasses are stylish and sturdy as described, one pair I've been using for over a year and liked them so much I... See more
Company replied
I’m really impressed with these boots. The quality is excellent—you can tell they’re made with great materials and attention to detail. They feel sturdy, durable, and built to last. On top of that, th... See more
Company replied
Bought boots for my boyfriend from Straight To Hell Apparel and they exceeded expectations. Great quality, solid feel, and the fit was spot on. They look even better in person — He’s already gotten co... See more
Company replied
Company details
About Straight To Hell
Written by the company
A clothing brand. Established 2009. Chicago, Illinois, USA. Free U.S. shipping and returns. Straight To Hell offers rock ‘n’ roll lifestyle clothing for all occasions. This is your daily, go-to clothing or your stage wear. Leather, denim, footwear, and more, featuring our signature fit and aesthetic. STH is rooted in old school music and culture but is also modern, inclusive, and relevant. Stay timeless and functional or stand out for style and edge. The STH world is both accessible and aspirational.
From Chicago, Illinois to your doorstep.
Written by the company
- Our Mission
- Straight To Hell offers rock ‘n’ roll lifestyle clothing for all occasions. This is your daily, go-to clothing or your stage wear. Leather, denim, footwear, and more, featuring our signature fit and aesthetic. STH is rooted in old school music and culture but is also modern, inclusive, and relevant. Stay timeless and functional or stand out for style and edge. The STH world is both accessible and aspirational.
- Free U.S. Shipping & Returns
- We offer free U.S. shipping and returns on all orders, no matter the cost. This means a lightweight shirt or a heavier jacket all ship for free. This policy allows for a positive ordering and returns experience for customers while building brand loyalty. Let us say that again: U.S. shipping and returns is on our dime. We pride ourselves on being one of the few shops offering this service.
- Customer Service
- Our customer service is known for our excellent communication. We are available to assist with any styling or sizing questions, and we are happy to problem-solve issues that may arise with an order or our products. Feel free to reach out during business hours: Monday through Friday, 9am to 4pm CST.
Contact info
3648 W. Fullerton Ave., 60647, Chicago, United States
- 7739450210
- info@straighttohellapparel.com
- straighttohellapparel.com
4.5
Excellent
655 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Your Clothes are well made and…
Your Clothes are well made and reasonable in price and ... my grandson loves your things
Easy to buy and never disapoints
30 March 2026
Reply from Straight To Hell
Gail,
Thanks for being a Straight To Hell customer and for offering your feedback.
I'm happy to hear he loves his STH. Enjoy!
- Customer Service, Straight To Hell
Ready fast online service
Ready fast online service
Love the sun glasses. Bought 2 pairs for my husband so far
30 March 2026
Reply from Straight To Hell
April,
Thanks for being a Straight To Hell customer and for offering your feedback.
That’s so great to hear! Enjoy the STH.
- Customer Service, Straight To Hell
Came right on time as ordered
17 March 2026
Reply from Straight To Hell
Brenda,
Thanks for being a Straight To Hell customer and for offering your feedback.
That’s so great to hear! Cheers!
- Customer Service, Straight To Hell
Everything looks exactly as I expected
Everything looks exactly as I expected. Fit is great. Quality is great. Delivery was quick and on time. No notes!
26 March 2026
Reply from Straight To Hell
Ruben,
Thanks for being a Straight To Hell customer and for offering your feedback.
That’s so great to hear! Enjoy your STH.
- Customer Service, Straight To Hell
The product itself was fine
The product itself was fine. Sizing was an issue. Also the fact that you're charging a restocking fee will definitely deter me from shopping with this company again.
26 March 2026
Reply from Straight To Hell
PR,
Thanks for being a Straight To Hell customer and for offering your feedback.
I'm sorry to hear you had trouble with sizing. We are always here to help with any sizing or styling questions you may have.
Exchanges are always free, so there is no restocking fee when returning your order for exchange or store credit. There is a restocking fee when returning your order for refund.
-Customer Service, Straight To Hell
Fast shipping great quality.Will…
Fast shipping great quality.Will continue to support.
25 March 2026
Reply from Straight To Hell
Edgar,
Thanks for being a Straight To Hell customer and for offering your feedback.
Thanks for rocking STH! See you again soon.
- Customer Service, Straight To Hell
Their measurement guide was way off
Their measurement guide was way off. Used my chest measurements that i use for blazers, jackets, everything that i wear, and what they sent was so tight you couldn't even wear a shirt under it. I mailed the jacket back with zero communications. Seems like they just took $300 from me. Worst clothing store I've dealt with. I'd warn others to avoid at all costs.
17 March 2026
Reply from Straight To Hell
Jermiah,
Thanks for being a Straight To Hell customer and for offering your feedback.
I'm sorry the sizing was not working out. Feel free to email or DM us anytime and we can assist with sizing or returns.
I see you were able to exchange your order successfully. I hope the new size works better! Enjoy.
- Customer Service, Straight To Hell
Reply from Straight To Hell
Martin,
Thanks for being a Straight To Hell customer and for offering your feedback.
It's great to hear your order arrived quickly! Enjoy the Falcon sunglasses.
- Customer Service, Straight To Hell
Reply from Straight To Hell
Linda,
Thanks for being a Straight To Hell customer and for offering your feedback.
I'm happy to hear it! Enjoy.
- Customer Service, Straight To Hell
Killer stylish!
Killer stylish, Goodyear Welt black zip boots. Felt great trying on in my home. Waiting for the right event to wear them out and show them off!
23 March 2026
Sweet creepers
Sweet creepers! I was worried they might be a bit small because they only go to 13, but they fit great! I'm super happy with them.
23 March 2026
Reply from Straight To Hell
Daniel,
"Sweet creepers" is exactly how I'd describe the Hawkins too. Thanks for rocking STH!
- Customer Service, Straight To Hell
Excellent
Very quick and seamless order processing and shipment. Jacket came in protective covering on hangar, perfect condition. Love the style and vegan leather was around half the cost of the leather jackets
17 March 2026
Reply from Straight To Hell
Anon,
Thanks for being a Straight To Hell customer and for offering your feedback.
That’s so great to hear! Enjoy your Vegan Defector leather jacket!
- Customer Service, Straight To Hell
Reply from Straight To Hell
Robert,
Thanks for being a Straight To Hell customer and for offering your feedback.
We're glad to hear you like your Dutch leather belt. Enjoy!
- Customer Service, Straight To Hell
Reply from Straight To Hell
Rich$,
Thanks for being a Straight To Hell customer and for offering your feedback.
That’s so great to hear! Cheers!
- Customer Service, Straight To Hell
Sent an email about printing return…
Sent an email about printing return labels and cannot find a response. It has been over a week. Had to spend $46 to send the item back . Need an exchange. Purchase price was $225. Should have had a response
3 March 2026
Reply from Straight To Hell
Julie,
Thanks for being a Straight To Hell customer and for offering your feedback.
My apologies for the issues with your return. I see we have followed up with you via email on March 21 and gave further instructions on how to complete your exchange. U.S. exchanges are free when you use our website here:
https://straighttohellapparel.com/returns-exchanges/
Feel free to respond via email so we can assist with this further.
- Customer Service, Straight To Hell
I'm getting fatter, but i love the looks I'm getting.
I love the style. The brand. the label. The fabrics. Girls love it too. Only downside is I'm getting fatter. So i will be going up a size next purchase.
18 March 2026
Reply from Straight To Hell
Joe,
Thanks for being a Straight To Hell customer and for offering your feedback.
We love it too. Enjoy your STH!
- Customer Service, Straight To Hell
Don't buy from them
Don't buy from them. Worst customer service ever. Waste of money. Never received my belt. Called them, email, talk online. They said they would fix it never did. Horrible. DO NOT BUY.
18 March 2026
Reply from Straight To Hell
Brad,
Thanks for being a Straight To Hell customer and for offering your feedback.
I'm sorry for the trouble with your order. When placing an order with Google Pay, the address linked to your Google Pay account will be used on your order, as that is one of the main features of using that payment method.
I see that we emailed you regarding this issue. Feel free to follow up there, if you'd like.
- Customer Service, Straight To Hell
Amazing, everything!
Quick shipping and reliable fitting and quality! I ordered the creeper shoes and totally guessed on the sizing, and they fit perfect! They also are so comfortable, and I’ve walked over 20 miles in them the first three days of having them without breaking them in or getting blisters! incredible!
17 March 2026
Reply from Straight To Hell
Kendra,
Thanks for being a Straight To Hell customer and for offering your feedback.
That’s so great to hear that the Hawkins creepers are super comfortable! Enjoy!
- Customer Service, Straight To Hell
Reply from Straight To Hell
Danny,
Thanks for being a Straight To Hell customer and for offering your feedback.
We're happy to hear it. Cheers!
- Customer Service, Straight To Hell
Came quickly and exactly as expected
Came quickly and exactly as expected. Very comfortable and easy to walk in even on day1
16 March 2026
Reply from Straight To Hell
Spring,
Thanks for being a Straight To Hell customer and for offering your feedback.
That’s so great to hear! Enjoy your Richards leather boots.
- Customer Service, Straight To Hell
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.