Straight2You Reviews 

118
TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Ordered a pool, while going to build I soon realised it was missing the support legs. Contacted the company and I was swiftly offered a refund, received within a few days. Can’t fault company I will o... See more

Rated 5 out of 5 stars

I purchased 2 x Barbie 'make your own dreamhouse' by bladez toys, they were on sale so as a collector I purchased one to build up and customise and one to keep in the box. I received regular em... See more

Company replied

Rated 5 out of 5 stars

Excellent services, when I placed this order I panicked slightly because I hadn’t checked the company on Trust Pilot. I thought my order was going to come from far flung places lol. But no, I got... See more

Company replied

Rated 5 out of 5 stars

I ordered a Christmas gift from Straight 2 You. They had the best price I could find for the particular item. They despatched quickly with tracking. The parcel arrived with the outer box squashed and... See more

Company replied

Company details

  1. Toy Store
  2. Camping Store
  3. Canoe and Kayak Store
  4. Children's Toys Store

Written by the company

Here at Striaght2you we want too make sure our customers have the best experience possible. We aim to offer the best service, price and products online from a company that values their customer’s experience. With 15 years experience, we aim to stock trend led products with the addition of large license. Such as Peppa Pig, Paw Patrol & Harry Potter to name a few. We offer products for all ages and budgets with delivery all year round.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

118 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(118)

37 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good experience

Quick delivery, well packed to survive delivery intact. Reasonable price. Would shop there again.

25 April 2025
Straight2You logo

Reply from Straight2You

Thank you for the positive review. We're delighted to hear that you enjoyed your buying experience and hope to hear from you again soon.

Regards,
Straight2You

Rated 5 out of 5 stars

The products are perfect

The products are perfect, the prices are reasonable, the delivery is very fast, it would be nice if you could buy the cards not only in packs but also individually.

24 April 2025
Straight2You logo

Reply from Straight2You

Hi,

Thanks for the positive review. We are planning to release the stickers individually at a later date, so please keep checking the website for updates.

Regards,
Straight2You

Rated 5 out of 5 stars

Love this company

Love this company, they sent s free gift with my first order. Very reasonable prices, just had to buy from again!

11 April 2025
Unprompted review
Straight2You logo

Reply from Straight2You

Hi Gemma,

Thanks for your review. We hope to see you again soon!

Regards,
Straight2You

Rated 5 out of 5 stars

Quick delivery

Quick delivery, item as described and best price i found online! Would use again!

28 March 2025
Straight2You logo

Reply from Straight2You

Thanks for the five star review.

Regards,
Straight2You

Rated 5 out of 5 stars

Great price

Great price . Quick delivery.

28 March 2025
Straight2You logo

Reply from Straight2You

Thanks for buying with us and the 5* review.

Regards,
Straight2You

Rated 5 out of 5 stars

Efficient and helpful staff.

Product was delivered earlier than expected. Any online queries were answered very promptly. A small part was missing. We rang the number given and talked to a few helpful folk and the part was posted out ASAP.

25 March 2025
Straight2You logo

Reply from Straight2You

Hi Pamela,

Glad to hear that we resolved your issue quickly and that you're happy with your experience. Thanks for shopping with us.

Regards,
Straight2You

Rated 5 out of 5 stars

Fantastic customer service!

Fantastic customer service!!
Had a faulty item ( manufacturer issue) and they changed it straight away . Great communication ( you can speak to actual human beings ) and just really good customer service which is refreshing these days I also messaged them regarding delivery before I placed an order and got an instant reply… which again shows the great service. First time I have used them , and 100% be using them again.

3 March 2025
Unprompted review
Straight2You logo

Reply from Straight2You

Thanks for the positive review. We hope to see you again soon!

Rated 5 out of 5 stars

Bought 2 paddle boards from…

Bought 2 paddle boards from them.customer service has been absolutely amazing! One paddle board unfortunately had a wee hole in it, got sent a replacement straight away no issues! Highly recommend this company, it’s so refreshing dealing with people that actually have their customers best interests at heart and are truly helpful.

12 September 2024
Unprompted review
Rated 5 out of 5 stars

A perfect shopping experience A+++++

I purchased 2 x Barbie 'make your own dreamhouse' by bladez toys, they were on sale so as a collector I purchased one to build up and customise and one to keep in the box.

I received regular emails which kept me updated every step of the way and I received the houses quickly in sturdy packaging.

I am delighted with the items and the transaction was perfect from beginning to end so I wouldn't hesitate to shop here again.

12 February 2025
Unprompted review
Straight2You logo

Reply from Straight2You

Thank you for the positive review.

Rated 5 out of 5 stars

Tysm for the package

Tysm for the package, seven formula one cars all in perfect condition, also a speedy delivery ordered on 31/12/24 and came 4/1/25

4 January 2025
Unprompted review
Straight2You logo

Reply from Straight2You

Hi Theo,

Thanks for the 5* review. We hope to see you again soon.

Regards,
Straight2You

Rated 5 out of 5 stars

Good value

I was sceptical as I'd never used this site before so I only placed a small order. However I'm happy to say all items orders were delivered and a great value price thank you

25 October 2024
Straight2You logo

Reply from Straight2You

Hi Katherine,

Thanks for the positive review.

Regards,
Straight2You

Rated 5 out of 5 stars

Great Customer Service

I ordered from here and had a hiccup with delivery but the customer service team were amazing, quickly fixing the issue and also refunding my postage. Will be purchasing again highly recommended

27 October 2024
Unprompted review
Straight2You logo

Reply from Straight2You

Hi Louis,

Thank you for your positive review.

Regards,
Straight2You

Rated 5 out of 5 stars

EXCELLENT COMPANY

Where do I start. This is the best customer service I have ever come across. I bought a Helly Hansen winter coat March 2024. I wore it this month and noticed a few teeth from the zip missing. I emailed customer service last Tuesday evening, they replied straight back and a new coat was sent out, a return label was emailed to me and I received my coat today. One happy customer.

8 October 2024
Unprompted review
Straight2You logo

Reply from Straight2You

Hi Janice,

Thank you for the positive review. We're happy to hear that you're satisfied with our service.

Regards,
Straight2You/Marine Supplies Direct

Rated 2 out of 5 stars

I am still waiting on my package

I am still waiting on my package , I got an email saying it’s been sent back to the sender , I haven’t had an email saying if it’s getting sent back out or if they have even got it , I tried emailing a million times and it won’t send

8 September 2024
Unprompted review
Straight2You logo

Reply from Straight2You

Hi Lilli,

Looking the tracking systems for both orders, there's no markers that they're being returned to sender. One is being redelivered today and the other was dispatched on Thursday 5th. You sent one email on Tuesday 3rd, which we responded to promptly.

We have had extremely high demand for the product you ordered, which had led to delays in dispatch which we apologise for. If you have any further issues, we will be more than happy to resolve them.

Regards,
Straight2You

Rated 5 out of 5 stars

Great service my order was sent back…

Great service my order was sent back twice by Royal Mail but this company were very good reposted my order straight away very pleased with there service

26 July 2024
Straight2You logo

Reply from Straight2You

Hi Lorraine,

Thanks for the positive review.

Regards,
Straight2You

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