Warlordgames Reviews 693

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and excellent craftsmanship of the products, often highlighting them as market leaders. The service is frequently described as amazing, with staff noted for being exceptionally helpful, patient, and friendly, always going above and beyond to assist. Reviewers appreciate the efficient order processing, quick delivery times, and the careful, well-packaged items, often including thoughtful free gifts. However, some customers experienced issues with product completeness, such as missing bases for figures or receiving unfinished items that required self-assembly, which differed from product images.

What people talk about most

Product

Consumers find products to be of good quality and value, with many praising the excellent products and... See more

Service

Reviewers mention positive feedback about service, consistently praising the excellent and genuinely helpful... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness and passion for their... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick and efficient... See more

Order

Customers consistently note positive experiences with order, praising the swift dispatch and quick turnaround... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The products are brilliant really well made. The one thing that really stands out with WARLORD games you can tell they have a core emphasis on excellent customer service. Weather my order be online, b... See more

Rated 5 out of 5 stars

We were at Tiger Day today, in bovington, and they had a stand inside the museum. There was 2 guys there and they were extremely helpful and patient, especially the guy who had experience in the artil... See more

Rated 5 out of 5 stars

Great miniatures for a realistic price. Shipping is always handled carefully and within the expected times. The check out process is efficient, and when browsing the store, the tabs are easy to... See more

Rated 5 out of 5 stars

The team at Warlord are great with their customer service standards. From the personal touches, the odd freebie in larger orders combined with some excellent product make them a market leader in hist... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

693 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good delivery and got the right parts…

Good delivery and got the right parts since the bundled version of the British and Canadian army bolt action didn’t give me the right parts for the cannon so had to buy a completely new cannon which is expensive but happy otherwise I guess.

27 October 2025
Rated 4 out of 5 stars

Staff very welcoming and professional

Staff very welcoming and professional.
Cost of product over expensive.

26 September 2025
Warlordgames logo

Reply from Warlordgames

Thank-you for your kind words!
We're are sorry that our prices are disappointing and we understand growing collections are a significant investment!

Rated 5 out of 5 stars

Always good

Quick shipping, often a freebie thrown in as well. On the very rare occasion I needed to use customer service they were excellent.

26 September 2025
Rated 5 out of 5 stars

Brilliant customer service

We were at Tiger Day today, in bovington, and they had a stand inside the museum. There was 2 guys there and they were extremely helpful and patient, especially the guy who had experience in the artillery. They gave us lots of information and guidance on what to buy and gave us really brilliant deals! They also invited us to the head office in Nottingham to see the factory and see the different miniatures being made. This was really kind of them and SO glad for their help!!

20 September 2025
Unprompted review
Rated 5 out of 5 stars

Warlord seem to go above and beyond to…

Warlord seem to go above and beyond to get things to you on time, especially with the amount of orders you must get with the pre order system. Extremely well packaged and always on time and easily tracked.

28 July 2025
Warlordgames logo

Reply from Warlordgames

Thanks for your kind words. Our team are incredibly proud of the service they deliver

Rated 5 out of 5 stars

An amazing team

An amazing team! Always a pleasure purchasing from Warlord, and great customer service when you have any inquiries!

28 July 2025
Rated 5 out of 5 stars

Customer service done right 👌

The team at Warlord are great with their customer service standards. From the personal touches, the odd freebie in larger orders combined with some excellent product make them a market leader in historical wargaming. Keep up the great work folks ❤️

28 July 2025

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