Warlordgames Reviews 693

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and excellent craftsmanship of the products, often highlighting them as market leaders. The service is frequently described as amazing, with staff noted for being exceptionally helpful, patient, and friendly, always going above and beyond to assist. Reviewers appreciate the efficient order processing, quick delivery times, and the careful, well-packaged items, often including thoughtful free gifts. However, some customers experienced issues with product completeness, such as missing bases for figures or receiving unfinished items that required self-assembly, which differed from product images.

What people talk about most

Product

Consumers find products to be of good quality and value, with many praising the excellent products and... See more

Service

Reviewers mention positive feedback about service, consistently praising the excellent and genuinely helpful... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness and passion for their... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick and efficient... See more

Order

Customers consistently note positive experiences with order, praising the swift dispatch and quick turnaround... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The products are brilliant really well made. The one thing that really stands out with WARLORD games you can tell they have a core emphasis on excellent customer service. Weather my order be online, b... See more

Rated 5 out of 5 stars

We were at Tiger Day today, in bovington, and they had a stand inside the museum. There was 2 guys there and they were extremely helpful and patient, especially the guy who had experience in the artil... See more

Rated 5 out of 5 stars

Great miniatures for a realistic price. Shipping is always handled carefully and within the expected times. The check out process is efficient, and when browsing the store, the tabs are easy to... See more

Rated 5 out of 5 stars

The team at Warlord are great with their customer service standards. From the personal touches, the odd freebie in larger orders combined with some excellent product make them a market leader in hist... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

693 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company and great product

A great company that produces a top tier product.

It came well protected and in a timely manner and, as a bonus, had an extra sprue as well.

Cannot recommend Warlord enough, they're a fab company.

12 February 2025
Rated 5 out of 5 stars

Can't beat their customer service

Great communication when I was emailing Warlordgames and really helpful too. Great customer service, friendly, helpful, patient people there that go out of their way to help. Thank you Warlordgames I appreciate you.

12 February 2025
Rated 5 out of 5 stars

Very helpful with the order

Very helpful with the order. Being able to order over the phone is a great help, unlike some stockists who want you to order on line, not taking into consideration people like me who can't. Their loss warlords gain.

11 February 2025
Rated 5 out of 5 stars

Delivery

Delivery, packaging, postage, everything was just perfect 👌. Definitely my favourite website.. wish I had more money to buy everything..

11 February 2025
Rated 5 out of 5 stars

Excellent shopping experience

A speedy delivery that arrived well-packaged. The store is easy to navigate and stock levels were good, enabling me to purchase exactly what I was after. The only minor niggle was that there was no indication how long basic UK shipping would take.

12 February 2025
Rated 5 out of 5 stars

Always Great Service Experience

Always experience great service & free gift & card from whoever packed the order a nice touch. Excellent products that are improving all the time - eg new plastic & resin sculpts. Decent prices especially with sales & when combined with Warlord Medals. Will continue to purchase from Warlord.

12 February 2025
Rated 4 out of 5 stars

It all arrived on time a few days ago

It all arrived on time a few days ago. It looks very good, BUT apart from inspecting the contents, I haven’t constructed any of it! The 4 stars are in hope of what I’ve bought,and my initial impressions. This may get revised (up or down, when I get the time to use them).

The last star is held back as a protest to this automated review spam. FFS, if you want to review the fulfilment process then fine have 5*.

However, I expect you really want us to review the product, in order to influence future purchasers. Ok a word to the wise! Recognise that some people have day jobs and cannot truthfully review your products in your timeframe.

To get a proper meaningful review, you need to wait for at least 4 weeks or more. Anything less is verging on harassment, and will be appropriately responded to. It does get REALLY irritating, to be chased like this, which may adversely affect future reviews.

I’m not expecting this to be published, but do take the comments on board. Your subcontractor AI spambots need to know the difference between delivering a fully formed final product, and a kit that requires assembly!

FYI AI spambot, whenever I get spammed for reviews in an INAPPROPRIATE timescale, it going to be 1, or 0, if available.

12 February 2025

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