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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, most reviewers were unhappy with their experience overall. People frequently complained about unhelpful customer service, noting that support agents used automated templates and closed tickets without providing real assistance. Consumers also struggled with strict refund policies, stating that playtime limits and technical barriers made it impossible to get their money back for defective products. Some people were satisfied with the extensive game library, easy social features for connecting with friends, and the straightforward refund policy for games played under two hours. Reviewers additionally noted that the platform interface is generally simple to navigate when basic account issues do not arise.

What people talk about most

Product

Consumers find product options to be divisive, as while some reviewers praise the platform as the best gaming... See more

User experience

Users describe profound dissatisfaction regarding the overall user experience, citing frustrating... See more

Customer service

Customers consistently note negative experiences with customer service, reporting that agents rely on... See more

Refund

Customers expressed deep frustration and dissatisfaction regarding refund experiences, noting that requests... See more

Website

Reviewers express mixed feelings about the website, noting it is a fantastic online shop for games with a... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Terrible, automated customer service. Steam Support uses lazy copy-paste templates to close tickets without reading them. They completely ignore serious reports of hate speech and Terms of Service vio... See more

Rated 1 out of 5 stars

I'm new to Steam, not new to Valve. I have been trying to purchase a Steam Deck for days. PayPal doesn't work. My card doesn't work. Gift Cards are only 20GBP in my local shops and no more than ten ca... See more

Rated 1 out of 5 stars

A good service torn apart by bad decisions. Valve used to make good stuff, then it got greedy. Awful service that only exists because people are stuck using it. Support line is laughably bad.... See more

Rated 1 out of 5 stars

You are at risk of losing your games on steam for some clarification I have had a steam account for years with no problem since around 2020 - 2021 over this time I slowly built up a big l... See more


Company details

  1. Gaming service Provider
  2. Game Store
  3. Video Game Store

Information provided by various external sources

Join Steam for free and get games delivered straight to your desktop with automatic updates and a massive gaming community.


Contact info

2.0

Poor

TrustScore 2 out of 5

544 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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2.0

All reviews

(544)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I purchased PGA 2k21 through Steam…

I purchased PGA 2k21 through Steam almost 4 weeks ago. I have been contacting them almost every day for help with the program. They have not provided any help whatsoever. When I request a refund, they send me to another site which then sends me back to Steam in a never-ending loop. The game does not work on my HP Envy desktop with way more capability than required. I have gotten nowhere in trying to resolve the problem. Now there saying I can't get a refund because I've had the program for more than 14 days. What a rip-off. I'll never do any business with Steam again. They have taken my money and ran away.

6 January 2023
Unprompted review
Rated 4 out of 5 stars

Steam user for 10 years.

I created my Steam account in 2013. I've bought a few games and was very happy with them. It's great that Steam now has so many games that are compatible with GNU/Linux (aka Linux).

3 January 2023
Unprompted review
Rated 1 out of 5 stars

I JUST GAVE A REVIEW STATING HOW…

I JUST GAVE A REVIEW STATING HOW HORRIBLY BAD STEAM IS. MY REVIEW SHOWED I RATED IT WITH 2 STARS, WHEN I ONLY GAVE IT ONE STAR! IT SHOULD BE ZERO (-0-) STARS, BUT THE REVIEW SITE DOESN'T PROVIDE THIS.

STEAM SHOULD RENAME THEMSELVES "STINK"

31 December 2022
Unprompted review
Rated 1 out of 5 stars

Absolutely woeful

Absolutely woeful. Delivered me an empty box and now saying I have multiple accounts and won’t refund

Reported them to trading standards and bank chargeback them

Avoid at all costs, the staff are absolutely brain dead and Elizabeth is the cheekiest person ever who I could take to court alone for defamation of character

11 December 2022
Unprompted review
Rated 1 out of 5 stars

These guys will steal 10 dollars from…

These guys will steal 10 dollars from you in a heartbeat. I just bought the same game for 10 bucks Dying Light on sale today haven't even installed it.

I have another copy I bought on my family-shared account and forgot I had it already. It has 14 hours of gameplay. I contact them for a refund they keep coming back without looking at the receipt that I bought it today at 3 pm there is no way I could have played 14hrs on a new Copy Of The Game. I explained this on the refund. They keep coming back saying I played 14hrs already. Two different game keys now I have to keep the Enhanced Edition on this account when I already have the Standard on another for family play.

The sad part their system is set up to steal from their customers. They do not even check to resolve it for me to see I am not lying they just keep 10 bucks I wanted them to credit it to my account so I can buy the Definitive Version still I asked and explained twice what happened all I got was I played a game that I haven't installed yet from purchase today at 3 pm for 14 hours. I played it on a family-shared account.

CRIMINALS - all companies are doing some nasty shiznit to people now these days. Below is how can I have played for 14 hours and then on top of that its obvious that I haven't installed a new copy of the game because it would have taken 3 hours to install on my wifi. Below is my receipt these dudes are screwed up, greedy pieces of trash. I was going to get the bigger version once they refunded it to my account. As$ Holes.

Transaction ID: 5889050524464092646
Purchased: Dec 19 @ 3:48pm
Dying Light Enhanced Edition ROW - $9.73
Subtotal $8.99
Discount -$21.00 ( -70%)
Tax $0.74
Total $9.73

If they give me my purchase back I will remove this review but if not they stole my money and this review remains so others that have family shared a game and buy the same game on the main account do not have to go through this. Now I have two copies I do not need. They have no phone support to WATCH OUT!

19 December 2022
Unprompted review
Rated 1 out of 5 stars

This game engine is terible! Don’t use it!

This game engine is terible! Have created an account at some point in my past and compleatly forgot it! Now i am in need to uze the account for my VR set but am getting asked for the original CD key i ised to create the account that might even be up to 15 years ago! I can’t even delete the account. When contacting support they just go in circle's asking for the same cd key.. Think they just Copy paste all replies.
Am wondering if they are not making money from this.. As many others are in the same situation.

14 December 2022
Unprompted review
Rated 1 out of 5 stars

had an account with steam

had an account with steam simply because i can find no other way to keep playing pc games unless they are on a dusty old disc in my vast collection. going back to a console. steam does not provide a good experience. one can download seemingly cheap or free games only to find out there is more money to pay to acquire things in the game. very similar to the games at a county fair, 2 balloons wins a prize 10 balloons wins a bigger prize. not fun or compelling.

1 December 2022
Unprompted review
Rated 1 out of 5 stars

Steam sucks

Steam sucks I tried to make an account for about 20 minutes I had to do that damn robot test probably 30 times I just wanted an account and after that i still didn't get an account I will never try to make another one.

26 November 2022
Unprompted review
Rated 1 out of 5 stars

DO NOT TRUST STEAM!!!!

Steam guard got hacked so someone was able to get into my account without my Steam guard approvel and they stole skins for more than 1500 euros.... Steam does nothing even though its their terrible system that is getting hijacked by hackers and scammers again and again and again..... I lost 1500 euros all for nothing and Steam takes ZERO responsibility. DO NOT TRUST STEAM!!!!

15 November 2022
Unprompted review
Rated 5 out of 5 stars

I Don't Understand The Hate

I've been using Steam for years now and I never had a problem. What company do you know that offers you to refund for a game if you have less than 2 hours or bought it in the last 14 days?

17 November 2022
Unprompted review
Rated 1 out of 5 stars

By the time it has loaded it's updates

By the time it has loaded it's updates, verified account, and connected with the Steam Community I have lost interest and found something else to do. I am sick to death of waiting, waiting, waiting. I ended up deleting everything so in that respect it helped me as I no longer waste my time playing non-productive PC games.

12 November 2022
Unprompted review
Rated 1 out of 5 stars

Steal

It would be more appropriate to call it "Steal".
Too many games present crashes and if they start crashing after two hours of gaming you don't deserve to be refund. This is a real theft. Even if Steal clearly write "Even if you fall outside of the refund rules we've described, you can ask for a refund anyway and we'll take a look", they won't take a look at all. That message is only there to make fun of customers. Steal is a thief and a cheater. They can sell you a game for 70$ that stops work correctly after two hours of gaming, making you believe that you will be able to get a refund anyway, but they won't refund you. They prefer to pocket the money they have stolen from you rather than keep a customer.
Goodbye Steal. I will keep the games I downloaded until now (at least the working ones) and I will never buy anything on Steal anymore. Shame on you.

7 November 2022
Unprompted review
Rated 1 out of 5 stars

nothing can be done sorry

I think i started this account sometime in the early 2000s about 3 years ago my house was burgled lost computer phone. I stopped gaming then beginning of this month oct 2022 I tried to reclaim me steam account and its been impossible even though they know its me i cant give steam wallet codes cd keys etc the email address for accountrecovery doesnt exist anymore so im annoyed with steam said we cant give you access because account is very valuable , great where does that leave me this is an abridged version

2 October 2022
Unprompted review
Rated 1 out of 5 stars

Supports terrible business practices

A title on Steam recently implemented a region restriction. The title remains playable and you can continue to utilize the cash shop.

No problem, that's fine.

When I encountered a problem with that title, Steam refused to provide any assistance. Refunds are broken, either due to poor integration on the developer/publisher or the region restriction.

More importantly, Steam doesn't care if you are able to receive support for any microtransactions performed for said title through their platform.

30 August 2022
Unprompted review
Rated 1 out of 5 stars

Steam support non-existing

Steam support non-existing. I tried to buy a game over their website, it kept up freezing and wouldn't progess the payment, so i bought the cd-key somewhere else and tried to activate it on steam but i couldn't because it said that to many activaten attempts have been done from your ip adress please try again later. And i can't find any help any where on their website and not even a live chat or a place to create a ticket!

18 May 2022
Unprompted review
Rated 4 out of 5 stars

Always hated the one stop shop idea of…

Always hated the one stop shop idea of games online. But this is what most people use. Decent choice of games. Have only purchased a few games with paypal, can even buy on third party sites, but with risk that steam can cancel anytime. They offer some discounts like up to 50% off so it is worth waiting if you can. Prices will tumble after a year of game coming out. Most games are not too demanding hardware wise, they list the PC specifications that you will need. User reviews are handy. And you will have two weeks for a refund of purchase. Some games are even free! Start your gaming lifestyle today.

16 March 2022
Unprompted review

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