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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, most reviewers were unhappy with their experience overall. People frequently complained about unhelpful customer service, noting that support agents used automated templates and closed tickets without providing real assistance. Consumers also struggled with strict refund policies, stating that playtime limits and technical barriers made it impossible to get their money back for defective products. Some people were satisfied with the extensive game library, easy social features for connecting with friends, and the straightforward refund policy for games played under two hours. Reviewers additionally noted that the platform interface is generally simple to navigate when basic account issues do not arise.

What people talk about most

Product

Consumers find product options to be divisive, as while some reviewers praise the platform as the best gaming... See more

User experience

Users describe profound dissatisfaction regarding the overall user experience, citing frustrating... See more

Customer service

Customers consistently note negative experiences with customer service, reporting that agents rely on... See more

Refund

Customers expressed deep frustration and dissatisfaction regarding refund experiences, noting that requests... See more

Website

Reviewers express mixed feelings about the website, noting it is a fantastic online shop for games with a... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Terrible, automated customer service. Steam Support uses lazy copy-paste templates to close tickets without reading them. They completely ignore serious reports of hate speech and Terms of Service vio... See more

Rated 1 out of 5 stars

I'm new to Steam, not new to Valve. I have been trying to purchase a Steam Deck for days. PayPal doesn't work. My card doesn't work. Gift Cards are only 20GBP in my local shops and no more than ten ca... See more

Rated 1 out of 5 stars

A good service torn apart by bad decisions. Valve used to make good stuff, then it got greedy. Awful service that only exists because people are stuck using it. Support line is laughably bad.... See more

Rated 1 out of 5 stars

You are at risk of losing your games on steam for some clarification I have had a steam account for years with no problem since around 2020 - 2021 over this time I slowly built up a big l... See more


Company details

  1. Gaming service Provider
  2. Game Store
  3. Video Game Store

Information provided by various external sources

Join Steam for free and get games delivered straight to your desktop with automatic updates and a massive gaming community.


Contact info

2.0

Poor

TrustScore 2 out of 5

544 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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2.0

All reviews

(544)

80 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Software And Service!!

I've never had a problem with steam. Many times I've gifted games to my friends and it was great and fun. Recently however I fell for a scam which made me put my steam credentials in. After that my account was hijacked. I immediately emailed steam support and within a few hours they reset the password, emailed me the new password and after that I had my account back!
Overall, Steam is a great platform and is great for anyone who normally plays games!!

21 January 2022
Unprompted review
Rated 5 out of 5 stars

An excellent video game service

This is an excellent video game service provided by Valve! I've accumulated quite the library of games and couldn't be happier with their prices and the sale seasons. This service allows refunds too, if you've played a game for less than two hours!

10 January 2022
Unprompted review
Rated 1 out of 5 stars

Shameful - Order elsewhere or pirate

Clearly, Steam doesn't care, as shown by not claiming their TP account and replying to the criticism, so please, take your purchases elsewhere, or pirate the content you want instead.

In this case, someone had a mod with a name not far off the name of a real company. The mod was removed for a trademark complaint. When the mod author tried to get help from Steam, claming fair use and parody, Steam just told him to read the email and contact the plaintiff. In other words "its your problem".

As much as I understand that mods are hosted by Steam and not created by them, Steam ultimately has made money from these mods because they make many games more appealing. A percentage of Steam purchases go to Steam. Without mods, Steam would ultimately earn less money. If steam has this Workshop functionality and benefits from it, they should surely support their mod authors with at least some more advice and support than "deal with it yourself". What a shameful company.

18 December 2021
Unprompted review
Rated 1 out of 5 stars

Steam Suport SUCKS!!

NEVER EVER use steam again !!!
So i unbox a REALLY rare skin, and after two days or so it is gone from my account.
I try to look at my trades to se where is could have gone, and there it is clear as day.
A trade i DID NOT ACCEPT !!
So my skin was stolen, i immediately repport it to the police and steam.
The police open a criminal case on the matter, and what do steam do NOTHING!
In their own policy they say we do not restore skins, since we normaly get the restore request to late for us to do anything about it before the skin switch account again.
And if we make a copy it will drop in value for everyone else and that is not fair.
Well my skin is stil in this guys account because they trade banned him, so now my skin is locked in a unusable account for ever.
So now al the other skins became more rare because we lost on of them to a thief that was banned.
But will they help me reverse the trade?
No they will not, the double standards is so crazy.
They got the power to help their customers, but they screw them over on purpose because they dont care at all !
I have used that platform for more then 20 years, and put more then 80.000 grand in to my account and never asked for anything in return.
But the second i do, they just close my support tickets with astandard response that basically saying: Go f*** yourself sucker, we got your money and we do not care.
They will much rather have theifs and scammers run wild on their platform, instead of trying to help their paying customers !
So in conclusion, steam is a great platform aslong as you don't ever need any help from their shi*** support.

10 December 2021
Unprompted review
Rated 1 out of 5 stars

What a horrible platform

What a horrible platform. When you want to buy a skin for a certain price, you add money to your account, it takes more then 30 minutes before it is available... meanwhile BYE BYE item, good luck with next purchage for more money... All with all profits for Valve... This is not the first time, it happens ALL the time.

8 December 2021
Unprompted review
Rated 2 out of 5 stars

Steam has a problem with loging me out…

Steam has a problem with loging me out and because I have multiple passwords that I need to try, it decides its funny to limit them so it takes me ages, and if that wasn't bad enough, im trying to install a game and now I can't because of it

26 May 2021
Unprompted review
Rated 1 out of 5 stars

Amazing how its probably been years and…

Amazing how its probably been years and they still haven't fixed the screenshot viewing bug....every time you view your screenshots it comes up with like a info page so you have to click a page 20 times just to see the screenshots its so annoying.....you get to page 8 then it comes up with these screenshot info page then you have to spend 5 min making it all way back to page 8 again and now after the update you cant even see your screenshots! just stuck on "Steam has made it easier to take and share screenshots of your favorite games." page.

13 May 2021
Unprompted review
Rated 4 out of 5 stars

Best place to game

Best place to game, you won't get the selection anywhere else, although they could add the ability to change your actually account username as you can only change the display name.

3 April 2021
Unprompted review
Rated 2 out of 5 stars

Steam is great when it works

Steam is great when it works. But lately the inventory feature, trading feature and so much more is just down most of the day. The whole inventory lags. Really really bad experience lately, but there is no alternative. So GG

7 February 2021
Unprompted review

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