MINISFORUM Reviews 

Their gaming PCs don’t work properly and their customer support is inefficient.

If you’re considering buying one of their gaming PCs don’t waste your time or money. The first gaming pc I bought, the GPU was significantly power limited so I couldn’t play games without constant stuttering and frame drops, I then requested a replacement which wool over a month to get because their customer support was incompetent and inefficient, even when mailing the pc to the address they gave, the first few times now one was even present to pick up the parcel so I had to reschedule delivery two times. And even after all of this the replacement doesn’t even work, it doesn’t even take me to a bios screen

Customer Service was quick to process my request. They made the entire process easy and straightforward. I will not hesitate to purchase something from them again.

Had an issue with the shipment of my N5 air NAS that was returned to the sender before it reached me. Their customer service reached out to me and got it fixed so it could be delivered.

RMA process was fast and transparent. Thank you for the great communication

Have 3 of their products. Worked with them to try and fix one that died. They attempted to fix it but they failed and then sent me a new one. I'm very happy with their support.

I ordered the DEG1 eGPU dock directly from Minisforum and had a very positive experience. The order arrived on time, was well packaged, and the product was exactly as described.

The DEG1 was easy to set up and has worked reliably from day one. I am currently using it with an AMD Radeon AI PRO R9700 GPU, and the dock has performed well without any issues. Build quality is solid, and everything functioned as expected.

Overall, I am very satisfied with both the product and the purchasing experience. Based on my experience, I would not hesitate to order from Minisforum again.

Shoutout to the Minisforum team for the amazing customer service! Sent my tablet from Singapore to Hong Kong for a faulty screen repair and got it back fully fixed in under two weeks. The entire experience was incredibly seamless and efficient. Thank you to everyone involved for the awesome help!

Very good products and very responsive and affordable customer care and support service.

RMA on an MS-01 after almost 2 years old not switching on and green led blinking on the PSU. After a first round of basic troubleshooting steps, diagnosis was fast and RMA was opened to Germany (from France). A defective capacitor was changed. All-in-all, 3 weeks including all postal treatment delays. Excellent experience on my part and hotline was to the point and helpful to resolve my issue.

Ordered 5 days ago and still hasn't shipped.

Edit: despite the response from minisforum, the email they referred to in their response, with the tracking information shows that the label was created 5 days ago (from this update on 6/3) in Hong Kong and NO shipping or update since then.

Great customer support! I reached out because my UM790 Pro barebones was missing the RAM heatsink. The support team responded quickly and is sending me a replacement free of charge. Really happy with how they handled it.

Very quick and efficient response from the customer sales/service team. Looking forward to receiving the product.

Unfortunately my minicomputer did not work properly (can happen), but the customer service was great. Would recommend!

One word to say is excellent service in all terms, be it inquiry or change request or order fulfillment or shipping. I am a repeat customer with Minisforum after the first one. Sure, will recommend to others as well.

Got a refurbished MS01. Delivery was really fast. The device works great, also came including extra accessories and cables. Support also was really helpful! Overall great experience!

prompt response

Outstanding support and a quick response—including delivery. (The SSD cooling unit on our MS01 was replaced)

I bought 2 PCs and both had a problem with freezing and then a green screen. Both computers were sent for a complaint and within 10 days I was sent a new device. I hope the problem will not occur again.
Professional communication and overall good attitude.

Excellent customer service!

The support team was very friendly, professional, and helpful during the entire process. They always replied politely and kept me updated about my shipment and return. I really appreciate their communication and support. Overall, a very good experience and I would definitely recommend them.

5 stars!

This is my second MinisForum PC, and the built quality is superb. I bought other brands too, AceMagic for example, and you can't really compare them.
On my second PC, the memory heatsink was missing, and after a short e-mail exchange they agreed to send it to me.
The customer service is great too and the delivery, the same, quick, from top deliver companies (DHL).
I would say that you can buy from this brand without a second thought.