MINISFORUMReviews 

I recently had an issue with my AtomMan G7 Pro unexpectedly shutting down and was understandably concerned. After troubleshooting the problem with an independent computer technician, I contacted Minisforum support and was very impressed with how professionally they handled the situation.

The support team responded promptly, reviewed the diagnostic information I provided, and worked with me throughout the warranty process. Special thanks to Rachel and the support team for their clear communication and willingness to help. Once the issue was verified, they offered a brand-new replacement unit and provided an Australian return address, making the process straightforward and convenient.

While it's never ideal to experience a hardware fault, what really matters is how a company stands behind its products when something goes wrong. In my case, Minisforum handled the warranty claim professionally, communicated clearly, and provided a fair resolution.

Based on my experience, I have been very happy with their customer service and after-sales support and would not hesitate to purchase from Minisforum again.

I ordered a barebones refurbished system, but then realized ram prices are too expensive to make it worth it to me. I asked them to cancel and they caught it in time before it shipped. They were very nice and refunded my order promptly. I will be buying from them again.

Nice repairing service experienced with UM790 pro barebone.

Quick customer service feedback.
Quick repairing speed.

For the price, I was willing to roll the dice.

I have had two purchases of this NAB6 Lite. The first one had an unrecognized RAM slot and was returned and refunded.

The second one was great from August 2025 until May 2026 and then wouldn't power on one day. It was a fairly painless and warrantied repair. Everything is working for the moment and I am crossing my fingers that this will get me several more years of usage.

Customer Service has always been great and easy to work with. They don't work US daytime hours, so communication will be slower, but everything was always replied to the same day.

Hello. I just purchased and received a MS-R1 ARM Mini PC with 32GB memory, no SSD. I found the online installation video quite helpful. I followed the directions, installed an SSD and installed Ubuntu 26.04 with ease. For the past 45 years I have used Intel and AMD processors. Now I wish to experience an ARM based PC.

Product works as expected.

DHL failed to deliver initially because the driver did not manage to find my doorbell (first time that this happened..). Minisforum support was very helpful and straightforward, made sure that the package was delivered again and kept me up to date on it.

Great experience overall 🙂

NAB6 Lite RMA

my refurbished nab6 lite had a faulty cap after 4 months of service. the RMA process went smoothly and it was fixed with 2 weeks and send back. Recommended service.

Great post-sales support — very kind and efficient.

Tina was really helpful and organised for me the shipping so that I didnt have to wait for the order from Germany.

I bought an A2 Minisforum; it’s a really great product and the customer service is pretty good

Ordered refurbished UM790 Pro, all cables and power supply were included, computer works as it should. Very happy with the price/performance.

very responsive and quality customer support and help

It was great, great contact, great respond, great outcome. Had a faulty power on the MS-01.

I’ve heard great things about Minisforum, and now as a customer I’ve seen firsthand why. I had to make a last-minute change to my order and update the shipping address shortly after purchase, and their team handled it quickly and without issue. I’m really impressed with the level of service and consistency. Highly appreciated.

Fast delivery, fast response, HW available in these difficult times

I previously bought a mini PC from MINISFORUM and recently needed an additional power adapter for it since the original was done. Their customer support was excellent — they offered me the option to purchase the adapter at a discounted price (only paying for shipping), handled everything quickly, and the delivery was completely hassle‑free. Really appreciate the smooth experience and great support.

Excellent as always. Customer support got back to me in 5 minutes of an email and was able to assist me immediately.

Bought a mini PC from the US and asked to cancel soon after which was my fault. Just had to ask them separately to cancel delivery that was in the very initial stage (label created). Got fully refunded quickly once they found the package. In hindsight should have gone the amazon route where they deliver fast from US store.

Their gaming PCs don’t work properly and their customer support is inefficient.

If you’re considering buying one of their gaming PCs don’t waste your time or money. The first gaming pc I bought, the GPU was significantly power limited so I couldn’t play games without constant stuttering and frame drops, I then requested a replacement which wool over a month to get because their customer support was incompetent and inefficient, even when mailing the pc to the address they gave, the first few times now one was even present to pick up the parcel so I had to reschedule delivery two times. And even after all of this the replacement doesn’t even work, it doesn’t even take me to a bios screen