I recently placed an order through the Chelsea online store and impressed by the experience. The website layout is clean and made finding exactly what I wanted incredibly straightforward. The checkout... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My 10% member discount was not applied at checkout. This was for a 26/27 Chelsea stadium shirt which after just renewing my true blue membership only a couple of days ago for the umpteenth time. This... See more
Took me a few minutes to realise that each seat ticket was selected individually one by one opposed to the number required from a drop down list ,otherwise was quite simple to complete. I wanted to c... See more
Exceptional customer support. They helped me get a wrong order fixed immediately. Good sale prices for quality products, fast delivery. Will order again in the future. Thank you.
Company details
Written by the company
The Chelsea FC Official Store is the only destination for fully authenticated Chelsea Football Club merchandise, operated in partnership with Nike. Every item is 100% officially licensed by Chelsea FC and guaranteed authentic — from the brand-new home kit to training wear, headwear, gifts and accessories, and past season kits in the clearance sale.
Contact info
Chelsea FC Store c/o Fanatics International Touchet Hall Road, M24 2FL, Manchester, United Kingdom
- +44 (0)333 331 2061
- customerservice@chelseamegastore.com
- store.chelseafc.com
4.2
Great
114 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great choice of shirts and other…
Great choice of shirts and other Chelsea items. Reasonable prices good quality of products. Arrived on time was kept informed of delivery
1 July 2026
Delivered to Australia in good time
Delivered to Australia in good time
Good quality product.
26 June 2026
I bought three tickets for the real…
I bought three tickets for the real sociedad friendly. The tickets are not in my app and I have no idea if/when they will arrive. It would be useful to tell people for example that the tickets will only be available one week before the match.
24 July 2026
Brilliant purchase
Brilliant purchase! Excellent quality and easy to personalise. One very happy 8 year old with a McCabe shirt ready for the season!
31 July 2026
Online shop is a help
Had to purchase a top for my son in-laws birthday as a life long manchaster city you can imagine the horror as I was asked to get him a retro kit from chelsea fc. The only good thing to come out of the indignity of having to do such a crime was I was able to do the transfer of my money to them on line. At least I did not have to put on a balaclava and visit the ground myself.
So if you find out your child has made bad life choices and married a Chelsea fan you can save yourself embarrassing situations by going online.
The shirt was ok i guess and it did arrive quickly this is why you got two stars not one
24 April 2026
Great fitting shirt
6 June 2026
The Away Jersey.
The speed at which the product was delivered, and the shirt is a very comfortable fit.
3 July 2026
The jersey wasnt of great quality
The jersey wasnt of great quality. Too light and cheap looking
31 July 2026
It’s Chelsea ain’t it .
31 July 2026
Perfect buy
I recently placed an order through the Chelsea online store and impressed by the experience. The website layout is clean and made finding exactly what I wanted incredibly straightforward. The checkout process was entirely secure, smooth, and hassle-free. I will buy from here again!
30 July 2026
Rubbish collar
Just bought the new home shirt for the 26/27 season, bearing in mind I have every home. Away and third shirt since 1986 this is by far the worst shirt we have bought out, the collar is absolute rubbish, the online purchase was fine but the shirt itself sucks!! UTC 💙
1 July 2026
Well at first my order was split into…
Well at first my order was split into two different packages and the second one came 4 weeks later! And the t-shirt’s fitting looks quite awkward eventhough i ordered the right size. So unfortunately it was not what i was expecting.
11 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.