Renting a unit in the Motherwell facility for approximately six months has been a good experience. The premises are clean, the signage clear, and the range of unit sizes provides a good choice. Managi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had my things in storage for 3-4 months during house move in Paisley. No issues with vault, it was dry and secure. My only recommendation would be if I did it again I'd book a ground floor vault, even... See more
Company replied
I wasn't sure what size i needed but Dionne at Dundee suggested a 15ft would be fine when i gave measurements for some of my boxes i planned to store. Dionne took the time to show me a few variatio... See more
Dionne and Colin made hiring the unit very easy and were kind enough to price match another company’s initial offer. Premises were clean and well maintained and offered much more flexibility in openin... See more
Company details
Information provided by various external sources
With 50% off your first 2 months, we offer storage units for everyone. Storage Vault offer Self-Storage facilities in Glasgow & Paisley.
Contact info
1 Macdowall Street, PA3, Glasgow, United Kingdom
- 0141 889 1000
- info@storagevault.com
- storagevault.com
4.4
Excellent
788 reviews
Replied to 92% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service. Staff is very humble,friendly and helpful. Reasonable price. I would like to recommend.
10 September 2025
Unprompted review
Great fun at Storage Vault
The staff - particularly Stefini - were superb. We had great hilarity and it made something we expected to be mundane into great fun😂
Jordan showed us around and was very helpful.
10 September 2025
Unprompted review
Reply from Storage Vault
Hi John.
Thanks for the lovely review, I had a great time chatting away with yourself and Christine and its always good to have a laugh.
Don't be shy, pop in for a chat anytime were here and if you need anything else don't hesitate to contact us.
Have a great weekend.
Stefini and Jordan at Storage Vault.
Awful Company...
Never again will I use this company....conned and rude rude staff. They are lovely till you have issues, broken lift, broken shutters.....tell you 14 days notice but really its a month because you paid upfront. Don't waste your energy go elsewhere. My last call from them the girl Miriem just talked at me and I was still on the line when she hung up on me.
8 September 2025
Unprompted review
Reply from Storage Vault
Hi Pauline,
Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet your expectations, and we appreciate the opportunity to provide some clarity.
When you previously enquired about our notice period, we explained that it is 14 days, and we also send invoices seven days ahead of your payment date to help ensure you have time to plan accordingly. We’re always transparent about our terms, including that storage fees are non-refundable. We do our best to make this clear from the outset.
We understand your frustration regarding the issues with the lift and shutters. These are both maintained regularly, but on the occasions mentioned, they were unfortunately damaged by other customers. While we work hard to minimise these situations, some instances are out of our control — and we’re always quick to respond when problems arise.
We’ve also reviewed the call you made to our team before this review was posted. It’s unfortunate the conversation ended before we could fully assist you, and we’d be more than happy to continue the discussion and help with any outstanding concerns.
Please feel free to get in touch on 0141 473 0810 — we’re here to help and would welcome the chance to speak with you directly.
Kind Regards,
Michael
Storage Manager
Top notch storage and service
Lots of clean dry space for my stuff in a recent house move. Stefani was very informative and helpful. The process of how to access the locker and how to close down the account when I was done was straightforward and easy to follow. I wouldn't hesitate to use Storage Vault again.
8 September 2025
Unprompted review
Reply from Storage Vault
Hi Michael.
Thanks for taking the time to leave us this review.
Were very happy to have been able to assist you with storage and it was a pleasure meeting and chatting with you.
Please recommend us to all family and friends.
Take care
Stefini and Jordan at Motherwell.
The 2 ladies that work on reception are…
The 2 ladies that work on reception are so welcoming and helpful highly recommended storage company
8 September 2025
Unprompted review
Reply from Storage Vault
Hi Les,
Thank you very much for taking the time to leave Lisa and I a review at our Cambuslang Branch. We are so glad to hear you would recommend us and thank you for storing with us we hope to see you back again
Kind Regards
Rachel and Lisa
Storage Vault
Stefini in Paisley was brilliant and guided me through the process of using storage and kept me updated with their storage news. The storage was clean, dry and secure and easy to get access to.
29 August 2025
Unprompted review
Reply from Storage Vault
Hi Mrs Kennedy,
Thank you for taking the time to leave us this fantastic review, Its greatly appreciated.
Thanks for choosing to use Storage Vault and you take care.
If you ever need us in the future please don't hesitate to call.
Stefini and Jordan at Paisley.
I will be telling everyone,not just…
I will be telling everyone,not just people who read reviews on trust pilot,
DO NOT USE STORAGE VAULT FOR YOUR STORAGE REQUIREMENTS..
They use dynamic pricing and charge different prices even within the same site for the same size of storage unit..
They will price your storage based on whatever charge they think they can get away with..
I will cost you more in the long run STORAGE VAULT than the extra cost to me since you put my storage cost up..
COMPLETELY UNACCEPTABLE..
This post is here to stay..
25 August 2025
Unprompted review
Reply from Storage Vault
Hi Brian,
Thanks for the review. I can see you have submitted one 2 days prior to this one, which is like-for-like. In case you did not see my previous reply, please see below:
"We're sorry to hear you're unhappy with the price difference between our Fleming Road and Craigshill stores.
While both are located in Livingston, storage rates can vary depending on several factors, including local demand, site-specific operating costs, and availability. This is quite common across the self-storage industry — much like hotel room rates, which can differ even within the same city based on location, demand, and amenities. Similarly, storage fees are not fixed indefinitely, and we strive to keep our pricing competitive while maintaining the quality and security of our facilities.
Please note that any changes to our rates are always communicated to customers well in advance, allowing sufficient time to plan financially or explore alternative options if needed.
Also, we are unable to comment on other customers’ accounts or pricing as these are confidential and tailored to individual circumstances.
We understand your disappointment, especially since you were initially recommended the Fleming Road location. Your feedback is valuable and will be shared with our team to help us improve our communication and guidance for our customers.
If you’d like to discuss this further, please feel free to contact me directly via the branch email—I’m the site manager and happy to help."
Michael
Storage Manager
Excellent storage facility
Excellent storage facility.
Superb staff….. so helpful.
Thoroughly recommend this storage facility.
22 August 2025
Unprompted review
Absolutely fantastic service…
Absolutely fantastic service from Storage Vault Grangemouth! I needed a shipping container at very short notice and Montana was brilliant from start to finish. Her customer service was excellent – friendly, professional and so helpful. She managed to get everything organised for me within less than 24 hours, which was a huge relief. Would highly recommend Storage Vault to anyone looking for fast, reliable and efficient storage solutions. Thank you again, Montana – you were a star!
9 August 2025
Unprompted review
Reply from Storage Vault
Thank you for the great review! We're so glad Montana was able to help you quickly and professionally — we'll be sure to pass on your kind words to her. It's great to hear you were happy with the service, and we really appreciate the recommendation!
Best,
Michael
Storage Manager
Hired a unit in Bishopbriggs
Hired a unit in Bishopbriggs, unit was what we needed.
You have to give 2 weeks notice to vacate, that was fine but they do NOT refund you the remaining balance. Tough luck basically. Called Kenneth? He informed me I'm not the first to raise this issue.
He told me it's all in the terms and conditions ... Lesson to me read more carefully ....but i disagree with no refunds !!
12 August 2025
Unprompted review
Reply from Storage Vault
Thank you for sharing your experience. We’re glad to hear the unit in Bishopbriggs met your needs, but we’re sorry to learn you were disappointed with our cancellation policy. As outlined in our terms and conditions, all storage fees are non-refundable, and we bill on a monthly basis. Invoices are sent seven days before the payment date to give customers sufficient time and opportunity to let us know if they plan to vacate. This helps us ensure notice periods are met and avoid unwanted charges.
We understand how this can feel frustrating if your plans change, and we appreciate you taking the time to provide your feedback. If you would like to discuss this further, you can call me directly on 0141 473 0810.
Warm Regards,
Michael
Storage Manager
Good quality storage with a good introductory rate. Just Check the T&Cs for notice period and insurance
I needed some space as a staging area while decluttering my flat. I went in to the office Saturday morning and Jill was extremely welcoming and friendly. She talked me through how everything worked and helped me select an outdoor unit for 24/7 access as i would mostly want to work in the evenings and weekends.
The units are insulated, clean and modern and lock with a roller shutter and padlock, inside a pincode security gate.
Jill was able to get the just-vacated unit cleaned and ready for me within a few hours and i started moving things in that day.
Two months later the introductory rate came to an end and i decided to move out. Its important to note there is a 2 week notice period, which i hadn't realised before. But otherwise it was a good move-out.
The other thing that adds to the price is the 'insurance', which is unclear if it's mandatory or not (i was told it was but later found i could instead take out my own personal insurance instead according to the policy) and doesn't actually seem to be an insurance product when you read the T&Cs. So i would recommend looking into this before renting as it does add to the overall cost.
Overall it was a safe place to store my things and the discounted rate is reasonable. I just wish that was the regular rate as the full one is not affordable for me. Storage vault could do with improving their communication around the "insurance" as well.
31 July 2025
Unprompted review
Reply from Storage Vault
Hi James. Thank you for taking the time to leave us a review. I am glad that you were happy overall with the service you received and the facility. We ensure that we keep our prices competitive out with the introductory offer versus other storage facilities. In line with SSA regulations all storage unit contents must have some form of cover while stored on site. This is discussed before, and during the move in process. This is also followed up with emails.
Again thank you for storing with us and hopefully we can help you again in the future if storage is required. Team Dundee Jill and Colin
Good size indoor secure storage
The storage unit was ideal for my needs. I’ll be using them again in the near future.
26 July 2025
Unprompted review
Reply from Storage Vault
Hi Fran, We truly appreciate your 5-star rating! It’s great to hear that this was ideal for you. We’re always here to help if you ever need us again.
Best,
The Storage Vault Team
Good customer service
Good customer service, explained everything. very straightforward and would recommend.
24 July 2025
Unprompted review
Reply from Storage Vault
Hi Tony.
Thanks for taking the time to leave us this great review.
Thanks again for choosing to store with us and please recommend us to any family or friends.
Take care
Stefini and Jordan at Motherwell.
DO NOT RENT A STORAGE CONTAINER
DO NOT RENT A STORAGE CONTAINER! I rented a storage container at the Grangemouth site from Nov 2024 till March 2025. When I first contacted storage vault I ask the usual question “is the container water tight?” as I’ll be storing furniture and some electrical items. “They advised yes!” The week before I went to vacate, I found water in the unit and also water droplets on the ceiling. I reported this and contacted the insurance as it damaged all my furniture and some electrical items. They come back and said I wasn’t covered as it was condensation that caused this and not water ingress. They took till June to resolve the matter and gave me those findings. When I had to pay for another removal company to collect the damaged items. I found more water coming in. The containers are not lifted off the ground and too close together which means no adequate airflow to stop condensation and water ingress.
21 March 2025
Unprompted review
Reply from Storage Vault
Dear Julia,
Thank you for your review. We're genuinely sorry to hear that you were disappointed with your experience at our Grangemouth site.
We understand how upsetting it can be to discover damage to your belongings. While all of our containers are weatherproof and maintained to prevent water ingress from external sources, condensation can naturally occur inside metal containers — particularly during fluctuating weather — and unfortunately, this is not something that can be entirely prevented.
Our storage units are ventilated to industry standards to support airflow and help reduce the risk of condensation. However, as condensation is a naturally occurring environmental factor, we do recommend that customers take additional precautions when storing moisture-sensitive items, such as using protective covers. Our team is always available to offer guidance on best storage practices.
We're sorry to hear that, following your report, the claims team was unable to approve compensation due to the cause being condensation, which is typically not classed as water ingress or structural failure.
We’ve shared your feedback with our facilities team and will continue to monitor conditions at the Grangemouth facility to ensure our high standards are maintained.
If you would like to discuss this further, please don’t hesitate to contact us on 01324468588.
Kind regards,
Michael
Storage Vault
Short term storage
I only need short term storage prior to moving house and can't fault Storage Vault Stirling. The whole process from beginning to end was quick and easy. I'd definitely recommend and would use again if required
16 July 2025
Unprompted review
Storage rental
Lisa and Rachel were lovely they answered all our questions kept us upto date with renting the storage. Explained everything and were are great support. Lisa took us round the available units and allowed us to choose what would be best suited to our needs. The communication was fab also. Would defo use again.
10 July 2025
Unprompted review
Reply from Storage Vault
Hi Jacqueline,
Thank you so much for your lovely review. We are so glad to hear you found us a great support and we explained everything well! We hope to see you back in future
Kind Regards
Rachel and Lisa
We've used Storage Vault for around 3…
We've used Storage Vault for around 3 years and have always found the service to be fantastic. The units are clean, accessible and the location well maintained and looked after.
The staff are fantastic and always answer queries quickly and fully.
We also found the options to be really flexible, and on more than one occasion we were able to flex our unit size on the same day based on the changes in our needs.
7 July 2025
Unprompted review
Reply from Storage Vault
Thank you for taking the time to write this wonderful review, Jamie. We are happy we were able to help you and that you liked our facilities. It was our pleasure having you store with us.
Jill & Colin
Team Dundee
Very helpful and friendly staff
Very helpful and friendly staff. Great facilities always clean and no problems at all.
30 June 2025
Unprompted review
Reply from Storage Vault
Thank you for your fantastic review. We are so pleased to hear you were happy with our facilities and staff.
If you ever need storage again, you know where we are!
Jill & Colin
Team Dundee
Atrocious customer service. Profit over honour and care
Having been at the Coatbridge branch in September with 1 unit to begin with before adding 4 more I had originally enjoyed a good speedy service. They very accommodating. Unfortunately, recent issues have left me very disappointed.
It has came to light they operate with a dynamic pricing model unlike other companies which means you never know what the price is going to be from one day to the next. I was never informed of that and as an expanding company that does not allow me to plan and budget. Upon recently wanting to add a 6th unit on I was quoted a price that was was almost 100% more every month. I flagged my disappointment with this but ultimately wasn't taken on board.
The next issue, 1 week after the complaint was another pricing issue which lacked compete transparency. They quoted me short term 2 weeks storage and decided to change the price last minute without notice once I confirmed the duration. They said I had taken too long to reply so they changed the rate they were charging.
It's been such a shame as well as things had been going really well but now I am appalled at their approach and lack of care for customers I will be looking elsewhere.
23 June 2025
Unprompted review
Reply from Storage Vault
Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your recent experiences with our Coatbridge branch have not lived up to the standards you initially received and rightfully expected.
We’re pleased to hear that your initial service was positive and appreciate your loyalty in expanding your storage with us. That makes it all the more disappointing to learn that recent pricing and communication issues have caused frustration.
To clarify, we do operate with a dynamic pricing model, which is similar to many providers in the self-storage industry. This allows us to remain competitive and adjust to local demand. However, we fully understand how this can create challenges when planning long-term, especially for growing businesses like yours. We also regret that this wasn’t communicated more clearly at the outset.
Regarding your recent inquiry about a sixth unit and the quoted pricing, we apologise if you felt your concerns weren’t properly acknowledged. Our team should always strive to be transparent, responsive, and fair, and we fell short in this instance. Likewise, any changes in quoted rates due to response delays should have been clearly communicated before any adjustment was made. We are reviewing this internally to ensure this doesn’t happen again.
We truly value your feedback and regret that this experience has led you to consider alternatives. If you’re open to it, we’d really appreciate the opportunity to speak with you directly to see if there’s anything we can do to regain your trust.
Thank you again for your time and your past business with us.
Warm regards,
Michael
Storage Vault
Excellence from SV Dundee once again
Colin & Jill provide excellent service once again. This is the 2nd consecutive year I have used storage vault Dundee for my son moving between flats while at uni. The guys and gals and SV Dundee have been super helpful and efficient getting us setup with locker. Great facility and defo would use again
1 July 2025
Unprompted review
Reply from Storage Vault
Thank you for the fabulous review, Paul. We are delighted you came back to us for a second year. We aim to provide the best service and facilities to our customers.
We look forward to welcoming you and your Son back next year!
Jill & Colin
Team Dundee
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